DHL Reviews 

The company has been found to be guilty of malpractice and is guilty of the misappropriation of funds belonging to the customer for transport purposes. Furthermore, it has been demonstrated that the company is unable to track the package.
It is evident that there is a prevalence of dishonest behaviour among DHL drivers in Berlin Germany.

When you receive something from dhl nowadays, it's 50-50% chance you actually get it. The other 50% fililale, to the neighbors without a notification, or completely lost!

Terribly incompetent company that takes your money for the transport, but subsequently cannot track the package. Their people at the drop-off point 545 in Harrislee are unable to perform their very simple task and attach the transport number so that the package can subsequently be tracked. Make sure to find another company, there is a reason why their rating is so poor.

Diese Firma ist absolut inkompetent. Sie kassiert zwar das Geld für den Transport, kann das Paket aber anschließend nicht nachverfolgen. Die Mitarbeiter am Abgabeort 545 in Harrislee sind nicht in der Lage, ihre einfachste Aufgabe zu erfüllen und die Sendungsnummer anzubringen, sodass das Paket nicht nachverfolgt werden kann. Suchen Sie sich unbedingt eine andere Firma – das ist einer der Gründe für die schlechte Bewertung.

It was very terrible, a Delievery man by the name Nguyen( a name I saw on his Uniform) shouted at me even after begging him to bring my packet onto the second floor whereby I was going to meet him by the Aufzug and he gave me a reason that he can’t deliver door to door because he had a lot of packages to deliver and he would rather leave it on the door or make me go and collect it at the DHL Packstation. I then went down and he started shouting at me pointing his finger at me and now he was refusing with my package. My neighbors started coming out to see what was happening and then he said I had to wait till he is done figuring which package belongs to who I refused and told him I want my package and your Name. He refused again and again until he himself was tired of me telling him that I wanted my package since I even came down and that’s how I ended up receiving a package he mishandled. This happened 06.10.2026 in Fürth at 13:35 pm. Please DHL check your workers and this shouldn’t repeat itself.

the worst post delivery service I have ever encounter. South European bankrupt countries have a better service. It's insane how bad it is actually

This must be the worse company in Germany! They simply lie about delivery. Happened to me 3 times now. They send you an email stating we will be there between some hours? They never show up? Then they send you an email stating, we couldn’t reach you. You can pick up your box at a dhl branch! Horrible service and company!!!! Wish there was an alternative to this awful business.

Parcels do not get any tracking updates for a month. Their contact page option to switch to English does not work. I will not buy from companies that send via DHL.

My friend sent me a package from germany to France, and they lost it. Because it didn’t have sendungsnummer they did nothing! So I’m paying them to do a service, they not only lose my package but also don’t offer any solutions. And if I want to secure it, it’s double the price. What a scam really, how are they allowed to get away with this

worst delivery service to ever exist avoid using at all costs

Told me they'd deliver between 2 and 8. Waited home for them. Then they said they couldn't deliver because they didn't have the correct address details. When I called customer service they went through my address to confirm data protection. They had my correct address. Lies. Useless service.

Professional Liars: "Delivery attempted" is a complete lie — 2 days waiting by the door for a €1,000 package dumped at a shop

If you are paying for door-to-door delivery with DHL, understand that you are paying for an elaborate work of fiction.
I had a high-value parcel worth over €1,000 coming from Germany to Italy. Two days in a row, my partner and I stayed home specifically to receive it. Both days, we were working within earshot of the door, intercom volume turned up, listening for every sound outside.
Both days, without a single knock, intercom ring, or phone call, the tracking updated with the standard automated lie: "Delivery attempted – recipient not home."
No delivery was attempted. No driver set foot near our entrance. No "missed delivery" slip was left behind. Instead of doing the actual job paid for by the sender, the driver fabricated delivery attempts to meet their internal quotas without having to step out of the van.
And the grand finale? Today, without our authorization or consent, this €1,000 parcel was dumped at a random local tabaccheria. We now have to disrupt our schedule to go retrieve our own expensive cargo from a corner shop because DHL’s couriers treat basic door delivery as an optional courtesy.
Completely unreliable, unaccountable, and built on fabricated tracking updates. Avoid at all costs.

Terrible Service with the DHL eCommerce. Given a time for delivery between 12 and 1, waited and waited, heard nothing, no update on the tracker, until finally got a notification at 7 in the evening saying they couldn't deliver due to no access to the address, which is a blatant lie. Terrible service. Businesses should avoid using this service, it just makes them look terrible. Wasted a day waiting just to be mugged off. Shocking. Tracker is useless as it tells you very little with little updates throughout the day if there is a delay contact the number is also pointless as there's no actual option to chat to someone other than a bot service. A company that can't do its basic function of delivering parcels. Or at least update if there's an issue rather than waiting around until when the courier clocking out and making up any excuse to finish work for the day shambles of a service.

I dont know why...here the package it's always in delivery and it never arrives

@DHLPaket Extremely disappointed with your delivery and customer service. My shipment contains an important official document, yet I’ve received no clear information about its delivery. Customer service has provided no proper solution. Please investigate and update me ASAP. #DHL #CustomerService

I've ordered a lot of packages in the past 2 years. Every time the shopping website used DHL to send my package, it was never delivered to me.

They always lose the packages, damage them, send them to the wrong addresses and there is 0 customer support.

Not to mention that none of them speak English and their app doesn't even have the English language.

If you ask me what is the worst company in the whole world, I'd tell you DHL.

In my last place I was living on the 18th floor of a building and they never delivered my packages because their delivery people are so lazy. They always marked it as a failed attempt delivery when no one even came at my door.

I hope I could rate them 0 stars multiple times.

UPDATE:
The delivery car came into my street in front of the wrong building, did not get out of the car at all, stayed for 2 minutes and drove away then I got a notification that I wasn't home.

I contacted the customer support and they told me I am wrong and package will be sent back to the sender.

This company is the worst company ever. I hate DHL and will always talk negative about it and their lazy delivery people.

I sent a package internationally.
They claimed the measurements were incorrect and sent it back. But hthe measurements were actually FAR below the allowed max. Same as the weight.
I wrote their "support", and their answer was basically "Unfortunately we have decided not to refund you, because you were responsible for doing it the right way. Do not reply to us again, this is final". And they sent that from a noreply-email.

That answer came AFTER I sent them proof of the measurements being correct. It was $70 or sth that they stole from me.

WORST company in history. Going to complain about them at bundesnetzagentur.de now.

Horrible, horrible experience. They come in front of my door, and they just decide to not deliver for "not finding my address". The other day they say "recipient not home", while that is fully not true. Then, their customer service just says "I don't care, better luck next time" and closes the window. Avoid this company at any costs!!!

I expect a parcel from Germany with DHL. Havent received it yet. It is 7 days already underway. DHL Switzland is not willing to tell me why packet was stuck in Germany. They offer I can call DHL in Germany. DHL Switzerland gives lousy customer support. I would not recommend DHL

On September 15th, we sent license plates from Switzerland to France via express shipping. This time, we chose DHL instead of UPS. We paid €95 for expedited delivery so that our vehicle could finally be transported from France to Switzerland. The first issue arose that same day when DHL held the shipment pending payment of €31 in customs duties—which is bizarre, given that the value of the plates does not exceed 50 CHF. The process took 4–5 hours. It is now September 18th, and the shipment is stuck in Bordeaux for some reason. The plates were supposed to arrive today. DHL’s negligence has caused us a direct financial loss of €7,000 due to the delay in the vehicle's scheduled transport to Switzerland. The tracking number is 7817106065. People, do not trust DHL; use UPS or another company instead. This is a disaster.

Do not use it!!! It’s so slow and unreliable does not make any effort to better itself either! It’s a complete failure of a company.