I had a great experience working with Busch Systems! The product we ordered is perfect for our needs, arrived quickly, and looks great! The sales team were very responsive, great at answering my quest... See more
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See what reviewers are saying
Another staff member ordered the wrong recycling bins for Earth Day. ( Oh no, not Rubbermaid! ) Incredibly, just two days before Earth Day, the new Busch bins arrived. And the order left their ware... See more
Company replied
Everyone I've dealt with at Busch has been amazing - quick to respond, helpful, and never pushy! And as an obvious bonus, we love the products. Not just high quality but also designed with waste reduc... See more
Company replied
We had a job that took a little longer than anticipated to deliver and install, when installing we noticed we were missing some parts that were now too far from the claim window to have covered. Bryan... See more
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Company details
Written by the company
Busch Systems has been leading the way in delivering sustainable, high-quality waste and recycling containers for over 40 years and is the #1 rated brand in the industry according to Trustpilot! We’re an innovative, passion-driven group of people who design, recommend and customize recycling and waste solutions for different collection programs across various industries. We are driven by the idea that thoughtful design can change how the world diverts waste. At Busch Systems we believe in treating our clients and each other with respect and enthusiasm and are dedicated to our philanthropic efforts and activities on and off the company clock! Our goal is to lead through innovation so we can empower you with the tools and resources that will make a positive impact on our environment.
Contact info
81 Rawson Ave, L4N 6E5, Barrie, Canada
- 7057220806
- christinal@buschsystems.com
- www.buschsystems.com
4.8
Excellent
629 reviews
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Reply from Busch Systems
Hi Shannon,
Thank you for taking the time to write us a review! We are so happy to hear that you enjoyed your experience working with us and that our customer service and communication met your expectations. We will be sure to pass your feedback along to Sarah and Alicia.
We look forward to working with you again in the future for your waste and recycling container needs.
Have a great day,
The Busch Systems Team
My experience was fantastic
My experience was fantastic. They were quick in responding to any questions and updating my quote. They were great to collaborate with.
September 1, 2026
Reply from Busch Systems
Hi Janice,
Thank you for taking the time to leave us a review today! We are so happy to hear that you had a fantastic experience working with Rae-Ann and the team. I will be sure to pass along your kind words!
We look forward to working with you again in the future for your recycling and waste container needs.
Have a great day,
The Busch Systems Team
Excellent customer service
September 1, 2026
Reply from Busch Systems
Bonjour Carole,
Thank you for leaving us a review today! We are so happy to hear that our customer service met your expectations! We hope that your new containers are just what you needed for your program and we look forward to working with you again in the future.
Have a great day!
The Busch Systems Team
Excellent Customer Service and great product!
I had a great experience working with Busch Systems! The product we ordered is perfect for our needs, arrived quickly, and looks great! The sales team were very responsive, great at answering my questions (special shout-out to Michelle D.!) and just wonderful to work with throughout the process. Highly recommend this company!
August 12, 2026
Reply from Busch Systems
Hi Bethany,
Thank you so much for leaving us a review! We are happy to hear that you had such a great experience working with Busch Systems and with Michelle (we agree, she's pretty amazing!)
Customer service is incredibly important to us so hearing that the team was responsive and able to answer your questions is music to our ears!
We look forward to working you again in the future.
Have a great day!
The Busch Systems Team
Great Customer Service
Bryan provided exceptional service. He was highly responsive, answered all our questions in a timely manner, and made the entire process seamless.
September 2, 2026
Reply from Busch Systems
Hi Chris,
Thank you so much for taking the time to leave us a review. We are happy to hear that you enjoyed working with Bryan and that you received the service you expected - We think he's pretty exceptional too!
We look forward to working with you again in the future for all your waste and recycling container needs.
Have a great day,
The Busch Systems Team
Reply from Busch Systems
Hello Michelane,
Thank you for taking the time to provide your feedback - we appreciate it!
We are thrilled to hear our staff has provided you with friendly and speedy customer service, it's what we do!
Thank you again, and we will be here to assist any of your waste and recycling bin needs in the future.
Enjoy your day,
The Busch Systems Team
Bryan is the best!
Bryan is always so great to work with! The best communication and oversight on even the smallest orders.
August 4, 2026
Reply from Busch Systems
Hi Erin,
Thank you so much for taking time out of your day to write us a review. We agree with you - Bryan is pretty awesome! We will be sure to pass along your kind words. Customer service and communication are very important to us, so we are happy to hear you had a great experience with us.
We look forward to working with you again in the future.
Have a great day,
The Busch Systems Team
Great communication
August 4, 2026
Reply from Busch Systems
Hi Jessy,
Thank you for your review! We take great pride in our customer service and our communication with our customers, so this means a lot to us! We will be sure to pass along your feedback to the rest of the team.
We look forward to working with you again in the future!
Have a great day,
The Busch Systems Team
Shipping cost too high
August 4, 2026
Reply from Busch Systems
Hi Bradley,
Thank you for taking the time to share your feedback, we appreciate it!
We understand that shipping costs can be frustrating. While we don’t set those rates ourselves, we work closely with trusted carriers to secure the most competitive pricing possible, while also prioritizing reliable and responsible shipping practices. We also believe in being fully transparent, which is why all shipping costs are shown upfront whether shopping on our online store or working directly with a sales rep.
Thanks again for sharing your feedback,
The Busch Systems Team
Reply from Busch Systems
Hi Susan,
Thank you for leaving us a review! We love hearing from others how amazing our people are (we think they are pretty awesome too!). We will be sure to pass along your kind words, and we look forward to working with you in the near future.
Have a great day,
The Busch Systems Team
Efficient
Very responsive to our needs and a very quick turnaround to get the products we ordered - Customer service at its best!!!!
July 22, 2026
Unprompted review
Reply from Busch Systems
Hi Rick,
Thank you for your review! Great customer service is incredibly important to us, so we are very happy to hear that you enjoyed working with us to get the products you needed.
We look forward to working with you again in the future.
Have a great day,
The Busch Systems Team
The time to connect with a sales…
The time to connect with a sales representative by phone was fast and they offered me a solution right away !
July 27, 2026
Reply from Busch Systems
Hi Brigitte,
Thank you for your review! We are so happy to hear that the ordering experience from start to finish met your expectations.
We look forward to working with you again soon for all your waste and recycling container needs!
Have a great day,
The Busch Systems Team
Have completed several large complex…
Have completed several large complex orders with Busch Systems. Quality products that are delivered on time and as promised. Michelle and her team provide incredible customer service and are always a pleasure to work with! Highly recommend!
July 23, 2026
Unprompted review
Reply from Busch Systems
Hi Geoffrey,
Thank you so much for taking the time today to write us a review. We are incredibly happy to hear that Michelle, and the rest of the team are a pleasure to work with (we think they're pretty amazing too!!).
Orders large and small are never something we shy away from and we're glad to hear that each order has been delivered on time and the quality of our products meet your expectations.
We look forward to working with you again in the future for all your recycling and waste container needs!
Have a great day,
The Busch Systems Team
5 Stars :)
Everyone I've dealt with at Busch has been amazing - quick to respond, helpful, and never pushy! And as an obvious bonus, we love the products. Not just high quality but also designed with waste reduction in mind. I recommend the Waste Watcher more frequently than any other bin system :)
July 1, 2026
Unprompted review
Reply from Busch Systems
Hi Dailey,
Thanks so much for leaving us a review today. We are happy to hear that you enjoy working with the team each and every time you order and of course, we love hearing that we share the same feelings toward our products - specifically the Waste Watchers!
We look forward to continuing to work with you.
Have a great day,
The Busch Systems Team
Helpful and flexible
We had a huge order and their team was super helpful and flexible with the process, especially when I had to make changes. Great team to work with.
July 1, 2026
Unprompted review
Reply from Busch Systems
Hi Samantha,
Thanks for taking the time to leave us a review. We are so glad to hear that you had a great experience working with the team on your order and they were able to facilitate the changes you needed!
We wish you all the success with your waste diversion program and look forward to working with you again in the future.
Have a great day,
The Busch Systems Team
Bush saves the day
We had a job that took a little longer than anticipated to deliver and install, when installing we noticed we were missing some parts that were now too far from the claim window to have covered. Bryan w was able to assist and get us what we needed with no extra costs to us, which is greatly appreciated and helps save the day, thank you Bryan, you are the best.
July 21, 2026
Unprompted review
Reply from Busch Systems
Hi Rob,
Thank you for taking the time out of your day to leave us a review! We are so happy to hear that Bryan was able to help get your order sorted after a longer than anticipated install (we think he's pretty amazing too!). We hope the products fit perfectly into their new home.
We look forward to working with you again in the future!
Have a great day,
The Busch Systems Team
Reply from Busch Systems
Hi Elvira,
Thank you so much for taking the time to leave us a review today! We are glad to hear that you continue to enjoy exceptional service from Sarah and the team. We will be sure to pass along your kind words, and we look forward to working with you again in the near future.
Have a great day,
The Busch Systems Team
Product as described, but concerns about SOP's
The product is as described and I received it in a timely manner. However, Busch Systems reached out to me asking for my social security #. Allegedly, this is a new request when importing anything from Canada into the US.
After researching this and speaking with multiple retailers that we order from on Etsy and other sites, the only time this could be necessary is if the item is extremely expensive. But a $150 item does not qualify.
They went ahead and shipped the item but warned me they have no control over customs from Canada to US. Bottom line, asking consumers for their social security # should not be normalized. This is how identity theft happens.
July 7, 2026
Reply from Busch Systems
Hi Brant,
Thank you for taking the time to leave us a review. We are happy to hear that your product arrived as expected and in a timely manner.
We understand your concern with providing sensitive information like a social security number. The reason we ask is due to U.S. Customs requirements when a business ships goods across the border to a private individual (rather than another business), U.S. Customs requires an identification number for the importer of record. For individuals, this is typically a Social Security Number. We must stress that this is strictly provided to the custom's broker, it is not printed anywhere on a shipping label or box and is not recorded on the invoice or in any of our systems.
While there is the possibility that a smaller shipment can clear customs without this, we prefer to provide all customs documentation to the customs broker to ensure the shipment will not be stopped at the border as this can cause not only shipment delays but costly fees to then provide the required information.
We appreciate your willingness to work with us on your shipment and are happy to hear that it arrived in a timely manner.
We look forward to working with you again in the future!
Have a great day,
The Busch Systems Team
Overall Solid Built Unit, some reassembly required.
Overall, solidly built unit and stylish for its purpose.
Our unit must have been assembled on a Friday. Right door fell off after removing shrink wrap. Found two of the four screws lying in the bottom of the door channel.
June 17, 2026
Reply from Busch Systems
Hi Robert, Thank you for your review and for your kind words about the quality and appearance of the unit—we're so glad to hear you like it!
We're sorry to hear your unit may have lived up to the "assembled on a Friday" theory. While it gave us a chuckle, we know it's certainly not the experience we want any customer to have. We appreciate you bringing it to our attention.
We'll be reviewing our inventory and assembly process to make sure this isn't indicative of a larger issue, and a member of our team will be reaching out to you directly to get everything sorted out.
Thank you again for your honest feedback. We appreciate your business and look forward to working with you again in the future.
Have a great day!
The Busch Systems Team
Repeat Customer
Fabulous customer service, timely design and delivery, and always excellent, high-quality work.
June 15, 2026
Reply from Busch Systems
Hi Tyler,
Thank you for leaving us a review today. We are incredibly happy to hear that you enjoyed your experience working with us - from order, to design, to delivery! We will be sure to pass on your kind words to the whole team.
We look forward to working with you again in the future!
Have a great day,
The Busch Systems Team
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