Buildium Reviews 

Worst customer service experience I have ever dealt with. Lack of communication, delay tactics and unresolved issues regarding tenant payment options. Been using the service for 4+ years and still being treated this way.

Buildium’s accounting support has been an absolute disaster.

I opened a NEW property-management trust account more than 20 days ago and immediately began the process of getting the banking information changed in Buildium. I was told this process should be resolved within approximately 10 days.

More than 20 days later, IT IS STILL NOT RESOLVED.

This isn't a minor technical issue. This is a TRUST ACCOUNT involving tenant funds, owner funds, payments, and the accounting records of a property-management company. There is absolutely no excuse for a company specializing in property-management accounting software to allow an issue this important to drag on for weeks.

I have spent HOURS trying to get this corrected. The lack of urgency, follow-through, communication, and knowledgeable accounting assistance has been astounding. I should not have to repeatedly chase Buildium for answers or spend hours trying to accomplish something their accounting department should know how to handle.

They gave a timeframe of approximately 10 days. We are now beyond 20 days and counting, with NO RESOLUTION.

Meanwhile, Buildium has no difficulty collecting its substantial fees from customers. Apparently, taking our money happens efficiently. Providing competent and timely accounting support when a customer's TRUST ACCOUNT is involved is another story.

For property managers, trust accounting is one of the most serious parts of the business. A software company serving this industry should understand that. Leaving a customer in limbo for more than 20 days over a trust-account banking change is completely unacceptable.

If you are considering Buildium because you expect reliable accounting software backed by knowledgeable support, I strongly suggest you look at other options.

This experience has been slow, incompetent, unprofessional, and completely unacceptable.

ONE STAR IS TOO GENEROUS.

I've been in condominium management for years, using multiple softwares.

This software is terrible. Your chart of accounts is restricted to two tiers and their sales team makes promises their implementation team doesn't support (promising to enter PAD agreements then telling you to sign on as each user to do it).

Worst of all - be cautious with canceling autorenewal of the software subscription. They told me to do this to avoid getting billed - and without any warning prior - it canceled the subscription. I reinstated immediately despite having prepaid the entire year - I was assured it should never have happened. Then I was told that I was responsible for resetting hundreds of owner PAD Agreements.

This error was the nail in the coffin. I don't only not recommend their product. I strongly advocate for avoiding it altogether.

Great company, very professional, pleasure to work with!

Buildium has been a good upgrade from what we had previously but it can be a bit hard to navigate at times.

I do appreciate the customer support and that everyone is always very happy to help.

It would be great if there was a way to integrate maintenance requests with vendor invoices and be able to pay directly in Buildium

I really like using Buildium because it keeps everything in one place and makes managing properties much easier. I can keep track of tenants, leases, payments, bills, and maintenance without having to use different systems. It’s easy to navigate, and I like being able to quickly find the information I need. Overall, it makes my day-to-day work more organized and efficient.

It is a little challenging to do some items. I would like to have the ability to track move outs through Buildium.

Customer service and software

Excelent service

The representatives work hard to resolve issues when calling in to Buildium Support. Unfortunately, the contacting support is unreliable. As a property manager, I'm on the phone 99% of the time, so the call back feature is useless as I miss the callbacks because I'm on the phone working! I've worked with Buildium Software over 10 yrs and nothing in this department has changed regarding contacting support when needed. Thought you may want to know.

Easy to navigate.

I enjoy the entire program because, but do not use the entire program which I need to improve on.
A few issue's are when I go into accounting and the multiple deposits/withdrawals and they combine deposits/withdrawals in the same column or just put in the difference in the deposit, not the actual deposit. If you are accounting software I would like to see the entire deposit.

Buildium has made our recordkeeping very simple. Communication with tenants is always up front so we don't miss anything. It would be nice to NOT have so many updates but most are helpful.

Features need to be easier to use. Changing bank information could be easier.
Software is not good for bigger companies

As far as the software is concerned, I consider it an excellent tool for what we do. It keeps our team up to date and informed and our tenants in communication with us. Very pleased with Buildium as a tool for our team.

it could use some flexibility like allow you to prorate any given month and between months as well for every user to receive notifications about email and messaginf directly in our gmail account

The recent change with late fees is terrible. I can go into specific details again (email me if you want me to mention them again). Terrible. Terrible. Terrible. Email me if you want the details. But I've articulated them on the phone

Very efficient

I was able to address the co-signer issue I had.