Bodum Reviews 

The whole experience from log in to check out was very easy. Everything i needed was in stock and delivered the next day.

I haven’t got the ordered item. The instructions to collect from the PO were completely incomprehensible! Can I have a refund please?

I love my Bodium glasses and coffee pour over. No plastic pods and just great coffee!

Place an order and it still has not shipped after 5 days.

The coffeemaker arrived with its lid smashed and pieces everywhere.

We swapped out the intact parts in our old Bodum, so we have a Frankenpress. It works.

Came fast and glasses are very good quality, I love them

Just terrible. The products are fine, I’ve had one of the coffee pots for over 40 years. However I had to get in touch about my order. They don’t have an email address, or phone number, so you can only fill out a contact form on their website, then nothing happens. I now want to return an item but the process is complicated and you need to get a return code from them to proceed, of course they don’t ever reply to communication so this is hopeless.
I honestly would never have believed that a company I’ve been familiar with for years were capable of such appalling lack of service.

Very good experience

Shame I can't give zero stars!
The spout on the kettle I purchased is too wide and so boiling water not only pours into the cup but all over the worktop! The on/off switch is intermittently faulty and does not switch off. Customer Services were contacted and it took them 8 months to reply!! Their reply was to contact the retailer, who told me their 6 month warranty had been exceeded, so now back to Bodum for round two! Shockingly poor!!

Terrible customer service, received a broken product and then a broken replacement. They have no quality control and make cheap products. Terrible company.

It arrived quickly, however. The grinder bean hopper arrived broken. I contacted support and have yet to receive a response. Also compared the the same model I got about a decade ago, it just feels cheaper.

We were introduced to Bodum glasses as a gift. Thank you V&E! We loved them so much that as we downsized our glass cabinet it

easy to use website, items packed well. prompt dispatching, fast shippinng. thank you

The travel mug that I ordered is leaking, hot coffee. It was properly secured its just not leak proof. It's effectively useless to me. I'm sorry the email that the invoice was sent to me is a no reply email I don't know where to complain to get the travel mug returned and reimbursement.

I have been a long-time fan of Bodum products and have always been very happy with the products themselves. Unfortunately, my recent experience ordering directly from Bodum was so disappointing that I will no longer order directly from them while GLS remains the only delivery option.
Bodum changed their delivery partner from DHL to GLS, and I have already experienced several problems with GLS, including delays, very large delivery windows and parcels previously being delivered to the wrong address. I had raised these concerns with Bodum before.
For this particular order, I redirected my parcel through the GLS app to what GLS calls a 'Paketstation'. I assumed this was a GLS collection facility, but it was actually a myflexbox in the next town. Shortly afterwards, GLS informed me that my parcel would be returned within 24 hours because I had not collected it, despite their website stating that parcels are stored for 8 days.
I immediately travelled to the neighbouring town to collect it, only to find that the Paketstation was not working. I contacted GLS and also contacted Bodum. Rather than receiving a clear solution, I was eventually told to 'keep an eye out' for the parcel. When I explained that I had already travelled to another town at my own expense, I was offered cancellation of the order rather than assistance in ensuring that the order was successfully delivered.
GLS eventually redirected the parcel to another collection point in the neighbouring town, and I made another journey to collect it. Thankfully, the glasses themselves were intact, but the shipping box was visibly crushed and damaged on several sides.
What has been particularly disappointing is not just the courier problems, but Bodum's handling of the situation. I made several attempts to explain what had happened and to seek a resolution. Responses were delayed, and when I eventually received a response, it consisted essentially of a statement that Bodum would inform GLS of my dissatisfaction. My concerns regarding the additional inconvenience and expense I had incurred were not substantively addressed.
I genuinely like Bodum products, which is why this experience is so frustrating. However, reliable delivery and customer service are part of the overall purchasing experience. Until Bodum either changes its courier arrangements or gives customers a choice of delivery provider, I will be purchasing Bodum products elsewhere when possible.
I hope Bodum takes this feedback seriously. Customers should not have to make multiple journeys to another town, incur additional transport costs, and repeatedly chase both the courier and the retailer simply to receive their order.

A replacement part was available for an old product

Excellent Product. Been making coffee every day for over 60 years and i have tried allot of different types of coffee makers. If you are serious about making the best coffee possible, Bodum is the way to go.

The product is great and at a great price, plus the shipping was super fast! However, a minimum of $20 slipping for a $17 item was insane. This was specifically as a birthday present, as I never would have spent that on myself. You need cheaper shipping options!

Excellent product. I hope these come back to costco soon.