Blackhawk network helped me resolve a lost visa debit card gift I send via Amazon. They were amazing during our initial phone contact. I spoke to a REAL person who assured me she could help me. Her t... See more
Company replied
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Review summary
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Reviews shaping this summary
The moment I realized I had an issue I contacted them and they jumped into action IMMEDIATELY to get it fixed for me. The staff are AMAZING and are very timely and knowledgeable! Not only did they mak... See more
Company replied
The customer care service is great. Queue was long to get the representative but the call back system worked - frankly I was not expecting someone will call me back. The advisor helped to fix the... See more
Company replied
The agents provided great service once I got thru to correct department. In my initial survey, I had indicated that the physical construction of the One4All cardboard with pin scratch area needs to im... See more
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Company details
- Corporate Gift Supplier
- also in
- Business to Business Service
- e-Commerce Solution Provider
- Gift Shop
- Non-Bank Financial Service
Written by the company
Blackhawk Network Holdings Inc. is a privately held company that operates in the prepaid, gift card and payments industries.
Contact info
Stoneridge Mall Road 6220, 94588, Pleasanton, United States
- www.blackhawknetwork.com
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I wish I could give them zero stars
I wish I could give them zero stars! They are all incompetent employees and managers!!! I was gifted a card that I used on gift cards.com to redeem. I was able to redeem one but then the other got blocked. They could not tell me anything about why it got blocked but asked me to send in proof of purchase and the gift card via email. I waited for the email for 3 hours when I was told I would get it within five minutes. I had to call back and I was on hold again for 2 hours. When I finally got the email, I did what they asked of me and the email stated I would have a response in 24 hours. Then I get another email that said 48 hours. I waited the entire 48 hours. Still no responses as to what the resolution is with my gift card. So I called back this evening and as I am writing this I kid you not I am literally STILL on hold. I have been on the phone with these people for 3 hours. When I finally reached someone they said yeah this isn’t the right department, let me transfer you. I’m like what in the heck??? So yeah I am not waiting on a supervisor which I don’t know if I am ever going to reach one now. Once all of this is said and done I will NEVER USE GIFTCARDS.COM AGAIN, OR ANY BLACK HAWK NETWORK GIFT CARDS. They got me messed up! Then have the nerve to have the hold prompt say “ I know your time is valuable” no the hell yall don’t because if you did you would not have callers on hold for 3 plus hours!!!!! Fix this issue or shut down because obviously your company can’t keep up with demand!!! Gift cards.com should not allow gift cards to be issued through you all. I can’t stand black hawk network!!!!!!!!!!! FIX MY ISSUE AND STOP PLAYING WITH ME!!!!! This review is as of 10/15/2026 at 6:58pm est where I have been on hold for over 3 hours!!!!!!!
October 13, 2026
Unprompted review
MyPrepaidCenter
MyPrepaidCenter. The virtual card issued can't be accepted in Samsung wallet or Google pay as they claim. Online merchants refused it as payment. Go on the website and it refuses my login and must log in with Google credentials. Click on forgot password and email never arrives to set password. Tried to transfer funds to bank account and they don't arrive. Called and waited over a half hour being #1 in que and no response or call back as promised. This is the second settlement through myprepaidcenter that couldn't be redeemed through them. They don't deserve a single star. Never again will I accept a payment through them.
Finally over 3 hours later I get a call back and am told the bank transfer will proceed in 4 weeks. Seems the website attempted transfer was completed but there was no confirmation there or via email. Happy to have it resolved but 4 weeks for an ECH bank transfer is crazy.
October 14, 2026
Unprompted review
Reply from Blackhawk Network
Dear Jay,
Thank you for sharing your detailed feedback. We have read your review and understand how frustrating it must have been to experience multiple issues while trying to use and manage your virtual card. We recognize your concerns regarding adding the card to Samsung Wallet and Google Pay, online transaction declines, difficulties accessing your account, not receiving password reset emails, the delay with your bank transfer, and the extended wait time when attempting to contact customer support. We also understand your disappointment after encountering similar challenges with a previous payment. We would like the opportunity to review your situation further and assist in addressing these concerns. Please check your email, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com, as we have requested additional information through Trustpilot to help us locate your account and provide further assistance.
Warm regards,
Josh R.
Blackhawknetwork.com
Be careful everyone
Be careful everyone, I purchased a gift card from them Oct 9th, and the gift card did not work. I have contacted them and even sent an email, they advised me they would open an investigation, I called them today only to be told, no investigation was open, they have to look into it, I had to escalate it to their supervisor who had the nerve to say this is one-time exception, considering the gift card never worked
October 9, 2026
Unprompted review
Reply from Blackhawk Network
Hello,
Thank you for sharing your experience. We have read your review and understand how frustrating it must have been to purchase a gift card that did not work as expected and then encounter conflicting information when seeking assistance. We recognize your concerns regarding the investigation process, the lack of clarity about the status of your case, and your experience during the escalation. Our goal is to provide accurate information and appropriate support, and we would appreciate the opportunity to review this matter further. Please check your email, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com, as we have requested additional information through Trustpilot to help us locate your case and assist you further.
Warm regards,
Josh R.
Blackhawknetwork.com
Bought a giftcard through clearpay when…
Bought a giftcard through clearpay when i fry to open it says error 404 tried opening through clearpay app say the same phone customer service no help at all and they havent replied to my 16 emails i sent them.stole my money
October 11, 2026
Unprompted review
Reply from Blackhawk Network
Hello,
Thank you for taking the time to share your feedback. We have read your review and understand how frustrating it must be to purchase a gift card through Clearpay and then encounter an Error 404 message when attempting to access it. We also understand your concerns regarding the difficulties you experienced when trying to obtain assistance, including the lack of a resolution through customer service and the emails you submitted. We recognize how disappointing it can be when you are unable to access a purchased gift card and feel that your concerns have not been addressed. We would like the opportunity to review this matter further and assist you. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out to gather the information needed to investigate and help resolve the issue. We appreciate your feedback and look forward to assisting you.
Warm regards,
Josh R.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 10/14/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Blackhawknetwork.com
BHN makes it easy to show appreciation…
BHN makes it easy to show appreciation to employees. The platform is simple to use, and the wide selection of gift card brands makes it easy to find something people will enjoy. Its a convenient way to recognize a team, and Id recommend to it businesses looking for a flexible employee reward option.
October 8, 2026
Unprompted review
Reply from Blackhawk Network
Thank you for your thoughtful review and recommendation. We’re delighted to know that our platform has made employee recognition simple and effective for your business. It’s great to read that you value the ease of use, flexibility, and wide variety of gift card options available through our program. We appreciate your support and are grateful that our solutions help businesses recognize and reward their teams.
Warm regards,
Josh R.
Blackhawknetwork.com
Best way to reward my employees
I have a small businedd and for years I been looking for a Best way to show appreciation to my employeesand thanks to BHN I was able to do that!
October 8, 2026
Unprompted review
Reply from Blackhawk Network
Thank you for sharing your experience. We’re honored to know that our solutions have helped you recognize and show appreciation to your employees. Supporting businesses in celebrating their teams is something we value greatly, and we’re grateful for the trust you have placed in us over the years. Thank you for allowing us to be part of your employee recognition efforts.
Warm regards,
Josh R.
Blackhawknetwork.com
They provide an excellent service
They provide an excellent service, they have a great customer service and provide all the necessary information to meet my needs
September 29, 2026
Unprompted review
Reply from Blackhawk Network
Thank you for your kind feedback. We’re delighted to know that you found our service excellent and that our customer support team provided the information you needed. Delivering helpful guidance and a positive customer experience remains a top priority for us, and we sincerely appreciate your review.
Warm regards,
Josh R.
Blackhawknetwork.com
Customer service is very helpful
Customer service is very helpful
September 25, 2026
Unprompted review
Reply from Blackhawk Network
Thank you for your review. We’re pleased to know that you found our customer service team helpful. Providing reliable support and assistance to our customers is always a priority, and we truly appreciate your positive feedback.
Warm regards,
Josh R.
Blackhawknetwork.com
A good experience
A good experience, was easy to use, I am so grateful that the Visa card has the option to use it anywhere
October 10, 2026
Unprompted review
Reply from Blackhawk Network
Thank you for your kind review. We’re delighted to know that your experience was positive and that you found the Visa card easy to use. It’s wonderful to read that the flexibility to use the card in a wide range of places added value to your experience. We appreciate your support and feedback.
Warm regards,
Josh R.
Blackhawknetwork.com
The representative was attentive to my…
The representative was attentive to my concerns and handled the situation quickly! I was impressed with their professionalism as well! Thank you.
October 5, 2026
Unprompted review
Reply from Blackhawk Network
Thank you for your feedback. We’re delighted to know that our representative addressed your concerns promptly and professionally. Providing attentive and efficient support is something we strive for every day, and we truly appreciate your recognition of those efforts.
Warm regards,
Josh R.
Blackhawknetwork.com
Saved me so much stress!
I accidentally scratched my pin so it wasn’t legible and I received timely response and the correction that I was seeking! Thank you so much!
September 20, 2026
Unprompted review
Reply from Blackhawk Network
Thank you for your review. We’re glad to know that our team was able to assist you promptly after your PIN became difficult to read. Providing timely support and effective solutions is very important to us, and we appreciate you taking the time to share your positive experience.
Warm regards,
Josh R.
Blackhawknetwork.com
The customer service is excellent
The customer service is excellent. I explained what happened with my card and Michelle who help me and apologized for what happened. She told me that will address the issue and will help to resolve it. Give 24h for the card to work. Will put the full amount back to the gift card received. Very helpful and patient with me. Pristine customer service.
October 1, 2026
Unprompted review
Reply from Blackhawk Network
Thank you for sharing your experience. We’re pleased to know that Michelle provided attentive, patient, and professional support while assisting with your card concern. We appreciate you recognizing her efforts to explain the situation, address the issue, and work toward a resolution. Your feedback means a great deal to us, and we will be happy to share your kind words with the team.
Warm regards,
Josh R.
Blackhawknetwork.com
Helpful and Full of kindness
The customer support time was very helpful and knowledgeable about my concern. They helped resolve my issue in a timely manner. I appreciate all the help and God bless!
October 1, 2026
Unprompted review
Reply from Blackhawk Network
Thank you for your kind words. We’re pleased to know that our support team was able to provide knowledgeable assistance and resolve your concern in a timely manner. We truly appreciate your recognition of our efforts and are grateful that you took the time to share your experience.
Warm regards,
Josh R.
Blackhawknetwork.com
Long wait but they got everything I…
Long wait but they got everything I needed done and were very nice and understanding
September 30, 2026
Unprompted review
Reply from Blackhawk Network
Thank you for your review. We appreciate your patience and are glad to know that our team was able to assist with everything you needed. It’s wonderful to read that you found our representatives kind, understanding, and helpful throughout the process. Your feedback is greatly appreciated.
Warm regards,
Josh R.
Blackhawknetwork.com
The customer care service is great
The customer care service is great.
Queue was long to get the representative but the call back system worked - frankly I was not expecting someone will call me back.
The advisor helped to fix the issue by explaining what happened and generous enough to activate the card. Overall good customer service. Happy to recommend 👍
September 23, 2026
Unprompted review
Reply from Blackhawk Network
Thank you for your thoughtful review. We appreciate you highlighting both the wait time and the positive outcome of your experience. We’re glad you were able to make use of our callback feature and that our advisor took the time to explain the situation, address your concerns, and assist with activating your card. Your recommendation means a great deal to us, and we truly appreciate your feedback.
Warm regards,
Josh R.
Blackhawknetwork.com
A problem I had with the card was…
A problem I had with the card was solved within a sufficiently quick timeline.
September 27, 2026
Unprompted review
Reply from Blackhawk Network
Thank you for sharing your feedback. We’re pleased to know that the issue with your card was resolved within a satisfactory timeframe. Our team is committed to providing efficient support whenever assistance is needed, and we appreciate you recognizing those efforts.
Warm regards,
Josh R.
Blackhawknetwork.com
Received the timely help and the…
Received the timely help and the efforts to make it every thing right is admirable.
October 2, 2026
Unprompted review
Reply from Blackhawk Network
Thank you for taking the time to leave this review. We’re pleased to know that you received timely assistance and that our team’s efforts to make things right met your expectations. Providing dependable support and working toward positive resolutions are important to us, and we appreciate your kind recognition.
Warm regards,
Josh R.
Blackhawknetwork.com
Absolutely awful
Absolutely awful. They claimed that the card was used on a fraudulent site, but the only time I ever entered into the numbers were on the site on the back of the card. So that means either their site is redirecting to a scam site or they are this scam site. They then tried to tell them they'd get back to me in 48 hours, which I don't believe. And I definitely think that no one should ever, ever, ever use their services, ever. The customer service was absolutely frustrating. They offered pretty much no immediate solution and their staff seems woefully trained to handle any sort of issue rising at all.
October 8, 2026
Unprompted review
Reply from Blackhawk Network
Dear Zack,
Thank you for sharing your experience. We have read your review and understand how concerning and frustrating it must have been to learn that your card was reportedly used on a fraudulent website when, according to your account, the card details were only entered through the website listed on the back of the card. We know how unsettling this situation can be, especially when you are left with unanswered questions regarding the security of your card and the status of your funds. We also understand your disappointment with the support process and the lack of an immediate resolution. We would appreciate the opportunity to investigate this matter further and review the details of your case. Please check the email sent by noreply.notifications@trustpilot.com, as we have reached out to gather additional information needed to assist you and conduct a thorough review.
Warm regards,
Josh R.
Blackhawknetwork.com
**UPDATE FROM BLAKCHAWKNETWORK.COM 10/15/2026:**
Hello Zack, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Blackhawknetwork.com
Never disappoints! The Achievers VISA cards have been my…
The Achievers VISA cards have been my go-to option! Easy to use and I can spend it anywhere. Never disappoints!
October 5, 2026
Unprompted review
Reply from Blackhawk Network
Thank you for sharing your experience! We’re thrilled to know that the Achievers Visa cards have become your go-to choice. It’s great to read that you find them easy to use and convenient for everyday purchases. We appreciate your confidence in our products and are grateful for your continued support.
Warm regards,
Josh R.
Blackhawknetwork.com
I’ve purchased multiple Amazon gift…
I’ve purchased multiple Amazon gift cards and prepaid Visa cards, and I think they’re an amazing solution because of their utility and versatility. They’re convenient, easy to use, and perfect for a variety of needs. I’ll definitely keep purchasing them!
October 7, 2026
Unprompted review
Reply from Blackhawk Network
Hello,
Thank you for your wonderful review! We’re delighted to know that you have found our Amazon gift cards and prepaid Visa cards convenient, versatile, and easy to use for a variety of needs. It’s especially rewarding to read that they continue to provide value and flexibility for you. We truly appreciate your continued trust and support, and we look forward to serving you again in the future.
Warm regards,
Josh R.
Blackhawknetwork.com
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