Simple, fast, straightforward - it took like 10 minutes from standing in front of the entrance to being able to walk through it. I would've liked a bit more being able to register with a person and b... See more
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Melissa was very helpful, knowledgeable, pleasant and fluent in English. She guided me through the process using the terminal. Logged the details, explained the memberships in detail and then did a sh... See more
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Even though we've been a member in the past, there were a lot of steps involved in signing up -- no information had been saved about our membership. Also if I didn't enter information fast enough, the... See more
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Après un essai avec un ami, j'ai decidé de m'inscrire pour une année afin de pouvoir m'entrainer seul ou avec ma femme ou un ami. L'inscription n'a pris que 5 minutes, application basic fit en poche,... See more
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Company details
About Basic-Fit
Written by the company
At Basic-Fit, we believe everyone deserves to be fit and feel great. That’s why we make fitness accessible to everyone through our low-cost, high-value solutions, built on smart, scalable technology – so you can work out the way you want. We’re on a mission to help you build fitness habits you’ll love and stick with.
Start making fitness your basic and…
Become a memberContact info
Netherlands
- www.basic-fit.com
4.2
Great
109K reviews
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I taken your membership in my account…
I taken your membership in my account cut two time money please refund this one
October 14, 2026
Nice customer care
October 14, 2026
Overall good experience
The app is nice and helpful. And i really like that i can go to the gym 24/7 at different places. Only thing is that sometimes its really crowded
October 3, 2026
Buena ✨✨✨✨✨
October 13, 2026
I subscribed twice
I subscribed twice, and the bank deducted the amount both times; however, I received an email stating that the payment failed. Despite the subscription fees being charged on both occasions, I have not received a subscription confirmation. Please resolve this issue.
October 13, 2026
May use AI-assist with repliesRead more
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A bit frustrating and tedious
Even though we've been a member in the past, there were a lot of steps involved in signing up -- no information had been saved about our membership. Also if I didn't enter information fast enough, the app would drop and I would have to start over. In general it was a bit frustrating and tedious.
October 12, 2026
Reply from Basic-Fit
Hello,
We are very sorry to hear about your experience. We apologize for any inconvenience you may have encountered. To help you further, we kindly ask you to contact our Customer Service team by email at servicioalcliente@basic-fit.es, including your personal details and a detailed description of the issue.
We are confident that we will be able to find an explanation and an appropriate solution.
Kind regards,
The Basic-Fit Team
Our gym had old equipment bit it gad…
Our gym had old equipment bit it gad EVERYTHING. Convenient access and good machines
September 3, 2026
Reply from Basic-Fit
¡Gracias por compartir tu experiencia con nosotros! Nos alegra saber que encontraste todo lo que necesitabas en nuestro gimnasio y que las máquinas te resultaron convenientes. 🏋️♂️💪 Tomamos nota de tu comentario sobre el equipo antiguo; seguimos comprometidos en mejorar y mantener nuestra sala con el mejor material posible. Tu feedback es muy valioso para nosotros. Esperamos verte pronto entrenando con nosotros. ¡Gracias por formar parte de la familia Basic-Fit! 💪🧡
Everything was fine
Everything was fine, except the duration it took for the mail with the password set link to arrive
October 12, 2026
Reply from Basic-Fit
Hallo Shehabeldeen, vielen Dank für dein tolles Feedback zu unserem Verkaufsteam! 😊 Wir freuen uns sehr, dass du mit unserem Service zufrieden bist und schätzen dein Lob wirklich. Unser Team gibt täglich sein Bestes, um dir ein angenehmes Erlebnis zu bieten. Deine Motivation bedeutet uns viel! 🧡 Wir hoffen, dich bald wieder bei Basic-Fit begrüßen zu dürfen. Bis zum nächsten Mal! Dein Basic-Fit Team
Easy registration process
I had an awesome registration process. Didn't even take 20 minutes!
October 12, 2026
Reply from Basic-Fit
Vielen Dank für dein tolles Feedback zum Registrierungsprozess, Thato Setsetse Winnie! Es freut uns sehr zu hören, dass alles schnell und reibungslos ablief und du innerhalb von 20 Minuten startklar warst. Unser Team gibt jeden Tag sein Bestes, um unseren Mitgliedern einen entspannten und unkomplizierten Einstieg zu ermöglichen. Deine Zufriedenheit motiviert uns weiter, den Service stetig zu verbessern. Wir hoffen, dass du dich bei Basic-Fit wohlfühlst und wünschen dir viel Spaß beim Training! 💪🌟 Dein Basic-Fit Team
First experience, great environment!
It is a clean and nice environment, huge space and very easy to approach it.
October 12, 2026
Reply from Basic-Fit
Wat geweldig om te horen dat je zo tevreden bent over de ruime en toegankelijke omgeving bij ons, Martha! We waarderen het enorm dat je de nette en fijne sfeer benoemt, want jouw comfort staat bij ons centraal 🏢🌟. Je feedback motiveert ons om onze clubs steeds verder te verbeteren en een plek te bieden waar iedereen zich welkom voelt. Dankjewel voor je positieve review en dat je de tijd hebt genomen om jouw ervaring te delen 🧡💪. We hopen je snel weer te zien bij Basic-Fit!
It was great
October 12, 2026
Reply from Basic-Fit
Merci beaucoup Promise pour votre retour positif sur notre club ! Nous sommes ravis que votre expérience ait été à la hauteur de vos attentes. Votre satisfaction nous motive à continuer à offrir un service de qualité et à faire grandir notre équipe. N'hésitez pas à partager vos impressions ou suggestions, elles comptent pour nous 🧡🌟. Toute l'équipe Basic-Fit vous remercie chaleureusement et espère vous revoir très bientôt !
The employee "Yamen" behaved very…
The employee "Yamen" behaved very poorly; his conduct was unbecoming of your gym, and I would not recommend dealing with him. He didn't even give me the water bottle included in the ultimate membership
October 11, 2026
Reply from Basic-Fit
Hi Nassim, thank you for your review! 🧡 We're sorry to hear about your experience. This is certainly not what we want for our members. We take your feedback seriously and will pass it on to the relevant department so it can be looked into further. 💪 Kind regards, Team Social
Simple and fast registration
Simple, fast, straightforward - it took like 10 minutes from standing in front of the entrance to being able to walk through it.
I would've liked a bit more being able to register with a person and being in the gym for signing up (since you technically dont know 100% what you are signing on for) instead of 100% online, but it was good.
October 11, 2026
Very clean and well-organized gym
Very clean and well-organized gym. The price is quite reasonable for the services offered, and the available options and equipment are very useful. Overall, a great place to work out in a comfortable and motivating environment.
November 8, 2025
Reply from Basic-Fit
Thank you so much for your thoughtful review, NADER! We appreciate you noticing our clean and well-organized gym. It is great to hear that you find our equipment useful and the environment motivating. Your feedback means a lot and encourages our team to keep providing a comfortable space for everyone 🏢💪. We look forward to seeing you at Basic-Fit for many more workouts. Stay strong and thank you for being part of our community! 🧡🌟 – Team Basic-Fit
Basic gym but full and rude employee
Overall it's a nice gym but they need some things to do better: like the toilets, I cant go the toilets whithout closing my nose. It stinks so bad and they don't clean it regularly (is what i think); the gym is always full, idk how but every time I go to this gym, it's always full. Only in the weekend it's better but still packed. Also some workers there a a bit rude. I forgot my towel once in my car and an employee jumped in front of me and was telling me to get my towel (with an angry tone), when I got back with my towel the same employee gave ma a whole lecture of why a towel is needed in the gym and than he was saying it happened with his girlfriend,... then I said "ok thank you" so I could start my workout but that employee thought I was joking so he took it personally. I was so irritated that I wanted to quit my membership right there but since my friends also go to this gym I stayed.
September 25, 2026
Reply from Basic-Fit
Hi Erik! 😊
We are sorry to hear that you are dissatisfied with the hygiene at the location. Hygiene is a top priority for us.
We also regret hearing that you had an unpleasant experience with one of the staff members at the location; we understand that this was an unpleasant situation.
We have taken your complaint seriously and have forwarded it to the relevant department. They will look into the matter further and take appropriate action where necessary.
Thank you for taking the time to share your experience with us. Should you have any questions or comments in the future, please feel free to contact our customer service team. 🧡
With sporting regards,
Basic-Fit Webcare Team
Reply from Basic-Fit
Hi Wangzhao,
We are sorry to hear that you didn't have a pleasant experience; we would appreciate receiving your full feedback.
Could you please send us an email with the full details to klantenservice@basic-fit.nl? 🙌
We will address the feedback internally so that the appropriate steps can be taken. We look forward to hearing from you. 🙏
Sporting regards,
Rosa Team Social Basic-Fit
Tres facile et simple et aimable grace…a la sympathie de l equipe en particuleir d-Annah
Tres facile et simple et aimable grace a Annah
October 11, 2026
Reply from Basic-Fit
Merci beaucoup pour votre retour positif et chaleureux ! Toute l'équipe est ravie de savoir que votre expérience a été simple, facile et agréable grâce à Annah. Votre satisfaction est notre priorité et vos compliments motivent notre staff à continuer sur cette voie. Nous serons ravis de vous accueillir à nouveau très bientôt ! 😊🧡 – L’équipe Basic-Fit
Delays on communication
Delays on communication, waiting a while for another emails etc. it’s taking a while before it’s ready. Should be more simple in one mail making account
October 11, 2026
Reply from Basic-Fit
Hi Dawid! 😊
We are sorry to hear that the registration process did not go as you had hoped.
We would like you to know that we will take your feedback regarding the registration and the mailing into account in our evaluations as we continue to improve our services. 🧡🙌
With sporting regards,
Rosa Team Social Basic-Fit
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