Wolferman's Reviews 

The problem is with customer service. Order was not delivered. Tried to call. After a bunch of robots, was transferred to someone in the Philippines reading from a script. Wasted enormous amounts of time. Birthday gift was totally lost. Called to try to get a refund. Finally got an American agent who took care of the problem. Very poor business operation. Don’t use them unless you don’t care when your gift will arrive.

A bunch of chemicals not food. Read their ingredients….

A friend sent me Wolferman’s cinnamon buns when my sister died. They arrived in horrible condition and tasted even worse. I wouldn’t recommend them to anyone.

I have no complaints just comments. I started buying Wolfermans back in 1989 when it was an independent business. I have placed several orders before it was bought out by Harry & David Company. I just received a new shipment. (I haven't bought in a few years. )The product is good in taste but the size compared to what they used to be is very disappointing. They are not as big around and not as thick. Why pay a premium for english muffins when I can buy this at the store for alot less. Unless my husband can't live without them, I probably won't buy again. I was really looking forward to a Wolfermans english muffin.

Earlier in July, I placed an order for 4 packages of Wolferman's Super-Thick English Muffins, each package a different flavor.
When my box arrived on July 18, I found only 3 packages inside. The Cherry Blossom package was not there.
I immediately called your Customer Service Department, where I talked with a very helpful, concerned and friendly woman named Therese.
Therese assured me that she would take care of the problem and promised that my missing package of Wolferman's Super-Thick English Muffins would arrive at my house as soon as possible. She also apologized many times for the error and for my inconvenience.
Sure enough, several days ago, my missing package WAS DELIVERED to my door as promised.
Deepest thanks go to all of you at Wolferman's for making this happen, especially to your wonderful employee Therese,
Brigid Dutile,
South Bend IN

i am here to share just my experience TRYING to place an order ... which ended up deterring me from the entire purchase.

shipping charges are already astronomical ... BUT i was willing to spend the $20 for a reasonably priced mother's day tote and brunch set for my mom and MIL, particularly because i was also SUPPOSED to have had a discount/promo code from voluntarily providing my contact info for incessant marketing.

of course, the promo code was not working, so i closed and reopened the browser and then signed out/signed in ...i noticed each time the shipping costs kept increasing without any changes to the actual products. first the order was going to be $20 shipping, then $29 shipping, then $33 shipping ... there wasn't even a $33 option on the shipping-calculator-list-thing.

i thought i had an customer service agent that was going to help, particularly because she SAID she would adjust shipping AND push through the promo, saying "something was wrong with the site" ...but after being on hold she told me the gift was actually through wolferman's and couldn't be processed through 1800 flowers, even though i found it ON 1800 flowers ...

spent another 10 minutes on hold waiting for wolferman's customer service, and ended up hanging up after i saw all of these reviews.

i never review anything -- but all of these reviewers literally saved me over $100 and i would like to pay it forward

Wolferman has decreased the size of their super thick English muffins.

How the mighty have fallen! The day the original owners turned their business over to a large corporation, they had to know their product would never be the same. We went to a local restaurant that has had these muffins on their menu for years. What we were served was ABSOLUTELY NOT the Wolferman’s I’d enjoyed for years. The 2 inch muffin that was their trademark has shrunk in size, consistent with the trend of paying more in restaurants and getting less. Their famous muffins look like the much cheaper ones you can get in the dairy section of a grocery store. They told the restaurant that instead of using shortening they were now using butter!! So smaller is better because it’s made with an ingredient that NOBODY will detect!
Sign of our very sad times.

They are so dry and hard even after putting them in the deep freeze immediately upon arrival in the mail. I’m going to try to contact them to receive replacements cause even the first one I ate was awful. I don’t have the heart to tell my sister I donot like them AT ALL. My sister sent them as a Christmas gift. I want to throw them out and I don’t want to say I love them cause I don’t want her to keep sending them.

I ordered a sympathy gift basket for a friend who lost their Mother and it won't arrive for a month. When I reached out to customer service and finally chatted with a human they said even though it won't be delivered for another week they can not cancel it until it has shipped? Does that make any sense. And this happened to me before but worse, I sent a very large gift basket to my Aunt while she was grieving my uncle at that took 3 months to arrive. Just horrible customer service. I won't be returning.

Not the muffin we have eaten and ordered since 1985. We also purchased muffins at their grocery store in KC. Super thick now the size of what use to be Wolferman’s traditional. Flavor, taste, texture, dryer muffin, customer service not very good. Favorite flavors out of stock or discontinued, available for order later date-they couldn’t tell me. Not a special treat or gift anymore. Not Fred Wolferman’s recipe! Will not order again.

I experienced terrible customer service from Wolferman's and 1-800- FLOWERS, it's parent company, as it seems most people do, based on the reviews here.

I was also charged shipping despite having had a Celebrations Passport membership for the past 3 years, and literally spent over 2 hours trying to deal with the non-native English speaking customer service agents that couldn't seem to understand this basic issue, nor have any idea how to resolve the matter.

Finally one of the 3 agents I was transferred to mentioned that I would have to speak to a Celebrations Passport agent and I said,"why Yes, of course I should!" That should have been offered from the get go, as once I spoke with that department, the shipping problem was corrected in about one minute!

I surprisingly didn't have any untimely delivery problems, but as they were having a BOGO @ 50% off deal on certain baskets, I finally got to try the products I had ordered for years for family members and was disappointed in the sizes of their items. The loaf bread was literally an individual portion, not a full loaf bread as seemed to be portrayed in the catalog, and the scones and danish were also small. As mentioned by others, the "super thick" English muffins were a 4-pack, and the whole presentation just looked thrown together rather than nicely shrink-wrapped as I would have expected for something priced at approx. $125.00.

I was frankly embarrassed that this low quality jumble was what my family had been receiving from me in the past, and have resolved that I will find a better company from which to order holiday gifts in the future.

I ordered something for my brother and sister in law and it was to be delivered 12/24/25. Never delivered. Spoke to 2 people, was told I would be refunded and the product would still be delivered. Nothing ever delivered. I will never order from this company again.

I would give them zero stars if that was an option.
I ordered from them in November for delivery by Dec 16th. They never delivered, never contacted me to inform me that they were unable to deliver due to a shortage of product.
However charged me 29.00 for passport membership delivery and 22.00 for a coffee cake.
When I spoke to my nephew he informed me he hadn't received the item sent for Christmas. After hours on hold for customer service they said they would send another and it would arrive on Jan 2. It never happened. Mr. McCann your company sucks!

I placed an order for a homebound elderly relative. It was to be delivered before Christmas. I ordered it 12/17. It was delivered to the front door of her apartment complex, not even to the office or the mailroom. Of course, she never received it. I talked to customer service who guaranteed a replacement would be delivered, to her door with a signature, by 12/31/25. It was sent, again, to the front door. After a lot of time with customer service, I got a refund, but that does not make my relative happy. I had to tell her that her Christmas present had been stolen and that she would receive it before New Year’s Day, and she was really looking forward to a treat. Now she’s not getting it at all. This was a terribly disappointing experience and I do not recommend Wolferman’s or their partners at all.

Wanted to order a $69.95 item. Total price was $106.05. Called 800 number and was told that after I paid the bill I would receive an email of a breakdown of charges. Agent said she could not give the requested breakdown. Don't try for a discount. All of their advertised codes come back as expired. Finished with Wolferman's. Recommend you stay away from all Harry and David's products. Too much bait an switch.

I placed 7 orders for Christmas on 12/10/25. One was delivered 3 days later. The remaining 6 were in limbo. I called Wolfermans twice with no satisfaction. I tried an online chat that was worthless. I reordered the 6 items on 12/20/25 and was told delivery by 12/24/25. The packages are now out for delivery on 12/26/25. My family was expecting these items for christmas morning. I have been a customer for more than 20 years and a Passport member. Since this was taken over by Harry & David there has been horrible service. I had 2 previous orders this year screwed up, It is very Embarrassing. I will not continue ordering from this company.

ZERO stars! I will never purchase again. The last few years this place has gone downhill. The customer service is horrible. Nothing comes when they say it will, everything is late or doesn’t come at all. There is zero communication of issues. I actually called and spoke to agents multiple times who assured me my gift would arrive on time and that they had shipped then called again and spoke to another agent who said they hadn’t shipped. Please don’t waste your time or money!

Delivered when wanted...but WOW they have really made their "super" muffins smaller. Really not worth the price anymore. They are only a little bit bigger (now) than Thomas' and WAY WAY more expensive. Been getting them for 10+ years, but I think they've just lost me as a customer.

I tried to get an answer for a simple question about whether i could buy 2 packages of english muffins rather than 4. I was bounced around ai and then to a so-called human assistant who wrote a big paragraph about how complicated my issue was. this company wasn't always his bad but they just lost a customer