Uision logo
Visit website

Uision Reviews 

18
•
TrustScore 2.5 out of 5

2.6

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

Written by the company

Customer satisfaction is our top priority. Please contact us if you have any problems. We will try best to resolve any issue for you.

Contact info

2.6

Poor

TrustScore 2.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(18)

18 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Product didn’t work at all

Product didn’t work at all. Felt scammed. Requested the not happy money back guarantee they offered and never heard a thing back. Tried emailing and using website contact form 40 times total over months. Zero interest. Avoid being scammed

May 14, 2026
Unprompted review
Uision logo

Reply from Uision

Dear customer,

We’re sorry for the inconvenience caused.

We’re unable to locate your order based on the review alone. Please contact us at rnchan029@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.

Customer Service Team

Rated 4 out of 5 stars

I have put 4 stars as the website is…

I have put 4 stars as the website is easy to use and the payment method works well, the only thing is to see if the delivery is as good.

May 5, 2026
Unprompted review
Uision logo

Reply from Uision

Dear customer,
Thank you very much for taking the time to leave us a four-star rating.
We will transport the goods for you as soon as possible and hope you can be patient.
We strive to provide the best service to our customers.
We hope to continue providing you with high-quality products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 5 out of 5 stars

One makes an order

One makes an order. You send it. I can trace it. You deliver it in good time. It arrives well packaged,
undamaged with a very pleasant courier. What's not to like?
.

April 21, 2026
Unprompted review
Uision logo

Reply from Uision

Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 3 out of 5 stars

Disappointed

The packaging is lovely, the product is smooth but doesn't do much, very disappointing.

April 19, 2026
Unprompted review
Uision logo

Reply from Uision

Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team

Rated 4 out of 5 stars

My package arrived in an acceptable…

My package arrived in an acceptable amount of time.nothing was damaged. Haven't tried the product yet but I do expect good results.

April 14, 2026
Unprompted review
Uision logo

Reply from Uision

Dear customer,
Thank you so much for taking the time to leave us a 4-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team

Rated 1 out of 5 stars

Item has NEVER arrived…

Item bought with quick postage and nothing has arrived. Cheap chinese rubbish.

I want my refund plz

March 4, 2026
Unprompted review
Uision logo

Reply from Uision

Hi, we’re sorry to hear that you haven’t received your item. We’d be happy to look into this and assist you with the issue.

To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used when placing the order? Once we have this information, we’ll be able to check the order details and assist you further regarding the delivery or refund.

Rated 1 out of 5 stars

I bought the eye tightening cream and…

I bought the eye tightening cream and after multiple uses it hasn’t made a single difference to my appearance . It’s a complete sham

March 1, 2026
Unprompted review
Uision logo

Reply from Uision

Hi Andy, we’re really sorry to hear that you haven’t seen the results you expected. We understand how disappointing that can be.

Results can vary from person to person depending on skin type and consistency of use, but your feedback is very important to us. We will report this to our customer service team right away so they can look into your experience further. Please note that we will contact you via email you left in the order.

Rated 1 out of 5 stars

Purchased 3 eye creams 24/12-25

Purchased 3 eye creams 24/12-25. Got confirmation email - nothing arrived. Tracker says never left factory.

February 11, 2026
Unprompted review
Uision logo

Reply from Uision

hi tessawessa, We are sorry to hear that you are not recevied the package yet. According to the footer of the website, total time will be 10-18 working days, processing time and Delivery time.

Could you please provide your order number or the name of the recipient, other informations?

Rated 1 out of 5 stars

Ordered and havnt recived ordeted of fb…

Ordered and havnt recived ordeted of fb have see about refund now scam git email tried email back.it dont work

February 3, 2026
Unprompted review
Uision logo

Reply from Uision

hi AMANDA , We are sorry to hear that you are not recevied the package yet. Sorry for the delay in reply, we have just returned from vacation.

Could you please provide your order number or the name of the recipient, other informations?

Rated 1 out of 5 stars

Do not buy from this company,thankfully…

Do not buy from this company,thankfully I paid with PayPal, never received my order.Avoid,Scam.

January 23, 2026
Unprompted review
Uision logo

Reply from Uision

hi William , We are sorry to hear that you are not recevied the package yet. Sorry for the delay in reply, we have just returned from vacation.

Could you please provide your order number or the name of the recipient, other informations?

Rated 1 out of 5 stars

Recieved an email after ordering then…

Recieved an email after ordering then nothing. Website now doesn't exist so will be putting a claim for fraud at my bank and getting my money back

January 31, 2026
Unprompted review
Uision logo

Reply from Uision

Hi Hayley , this is our site https://www.uision.co.uk/, please you check check again?

The trustpilot account “Hayley Brooksbank
” is the only information we can see here. Could you please provide more informations to help us?

Best regards

Rated 1 out of 5 stars

Scam

Pretty sure this is a scam. No communication no details.

January 26, 2026
Unprompted review
Uision logo

Reply from Uision

hi Bla , Sorry for the delay in reply, we have just returned from vacation. this is our site https://www.uision.co.uk/, please you check check again? We are a real and can be trusted shopping site. For any problem you have met, we will help you to solve it try our best.

Could you please provide your order number or the name of the recipient, other informations?

Rated 1 out of 5 stars

Washcloth mop

I was not happy with their dishcloth mop. However their customer service is excellent and they have refunded my payment.

January 29, 2026
Unprompted review
Uision logo

Reply from Uision

Hi Elizabeth , We strive to make quality items that meet and exceed customer expectations and are sorry to learn that your experience wasn't positive.

The trustpilot account “Elizabeth Graham
” is the only information we can see here. Could you please provide more informations to help us?

Best regards

Rated 1 out of 5 stars

No. Contact. With. Uision.

I. Have. Ordered. Items.+ paid. For. Items. + messaged uision . For. 3. Days. But. They. Have. Not. Answered. ANY . Of. My. Requests. To. Reply. To. Me. About. My. Orders . + trustpilot. Seem. To. Be. Saying. They. Don't. Know. Them .as. they. .trustpilot. ? Don't. Seem. To. Want. To know ? Probably. Sticking. Up. For. Them. ???

January 27, 2026
Unprompted review
Uision logo

Reply from Uision

Hi Terry , Usually, there will be a system notification email after the order is successfully placed. If you did not receive the email, please check if there are any email from "clientplus" with your spam box or junk folder. That's the emails system we are uesing. Please don't worry.

The trustpilot account “Terry Bryan
” is the only information we can see here. Could you please provide more informations to help us?

Best regards

Rated 1 out of 5 stars

Total CON

Total CON
Paid no confirmation email
No response to my emails
Refunded by the bank
Lesson learnt don’t buy stuff on Facebook
AVOID!

January 22, 2026
Unprompted review
Uision logo

Reply from Uision

Hi Carolyn , Sorry for the delay in reply, we have just returned from vacation. Usually, there will be a system notification email after the order is successfully placed. If you did not receive the email, please check if there are any email from "clientplus" with your spam box or junk folder.

The trustpilot account “Carolyn Gray
” is the only information we can see here. Could you please provide more informations to help us?

Best regards

Rated 1 out of 5 stars

Scam company.

Ordered product November 2025. Nothing arrived. I ensured then end December and they said it was being dispatched. They sent me a tracker which looked very unofficial.
The teacher stated the item was delivered 7 Dec 2025 but they told me it was dispatched end Dec.
Item never received. I have demanded a refund and will charge a fraud claim via my bank.

December 27, 2025
Unprompted review
Uision logo

Reply from Uision

Hi Rebecca ,We are sorry to hear that you are not satisfied with service. We will improve everything you mentioned.

Could you please provide more informations to help us find your order?

Best regards

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look