Tracerbikes Reviews 

Customer service is useless, or AI, they kept going in circles when I asked about what battery plug their ebike kit uses. The 3-5 business days for shipping is also a lie, placed my order on Oct 1st at around 2AM(GMT-5), yesterday they sent me an email asking for reviews on their site and here, now it is the 12th and the shipping service they use called Alliance just updated to delivery tomorrow the 13th, which is 9 business days if it does show up then. "Fast Free Shipping on orders over $100", spend eight times that and you get stuck with the worst shipping. (Update) Sent a message to Tracer, and their reply? " Hello. Stanley. Sorry for the long wait. Please call the carrier at ****-****-**** to schedule the delivery time. Thanks." I sent back "This is something you need to tell people right away.", and what was the response, their carrier is filing bankruptcy, and they are working on getting my packing to a new carrier. "Hello. Stanley. I apologize. There is no need for you to call; today is a holiday, and the carrier cannot be contacted. Our freight forwarder is currently filing for bankruptcy, so we are working as quickly as possible to find a new one to deliver your goods. Please rest assured that we will resolve the delivery issue as soon as possible."

I had saved the Raptor DS800W white on White for a while and finally pulled the trigger. I drove from San Diego to LA to pickup my bike and the Website did not do this bike justice! The Raptor is so Awesome! THE DESIGN IS SUPER INCREDIBLE! The bike is heavy abd reps Cali like it should!! Customer service is amazing the Tracer Bike Crew is Super Awesome!! So glad to have meet them and glad to be part of the Tracerbike Family!! Can't wait to ride during their annual Ride!! Thank you for an amazing buying experience!

To all the people reading these reviews from the bike company. Don’t buy it the bike is crap it’s really heavy the break callipers rub both front and back. And to top it off they will send you a email saying leave a top 5 star review and we will give you a 10$ rebate or a bicycle lock. And when you do they then go on to saying ok now leave a review at macargi and leave another review on google. They send you through loops. Then they offered to send me a bike chain. At the moment after complaining how they keep me
Going in circles I wasent thinking I thought chain ment like bike chain as where you use a lock on it. But no it was an actual bike chain as in for your gears. Wtf that wasent even what the offer was to begin with. Can’t return it cause they charge you a restocking fee which was like 30% or more. So I’m stuck with it!!

Got my bike 2 weeks ago, packaged well and arrived quickly, very high quality. Looks amazing and feels good. Love the popping color (blue). And love the comfort of how it feels when you sit on it. I love this purchase. I don’t leave a lot of reviews, but wanted to leave this one.

The online purchase was easy. Shipping was relatively quick. Putting together was a breeze and the quality is better than expected.

The entire process was very easy for me because I am not computor savvy and have on multiple occasions given up on ordering items online due to difficulty with certain websites. The delivery time was excellent , I ordered the bike on Wednesday and received it on Friday exactly as promised.

Although I have not received my order yet, I feel confident that everything is going to be good. I had trouble with my bank and order was canceled. Being a mother's day present, I was devastated. I called Tracer and was immediately texted back, I was reassured by a great customer support staff member. I reordered after banking issue was resolved and text back a thank you to the customer agent, who took it upon him or herself and made sure that my order was shipped that day. I am very excited for my order and 100% believe that customer service will be a direct reflection of the quality of the product.

Was able to get the parts needed in a timely manner. Thanks again.

Great company…very helpful with all my requests

Great customer service! Great purchased item!
Thank You!

Great bike. It was so easy to put together, everything went together perfectly. Had so many compliments. Thank you Tracer.

Quick shipping thanks good customer service

How can you have someone be able to order something that isn't in stock. Tried to order a Micargi Luna on Friday at the start of the sale and by Monday night my order was canceled saying that it was no longer in stock. Tried to call customer service and they tried telling me that it was out of stock, but it was on their website being available for the regular price. I won't do business with this company again. Thanks for ruining my wife's birthday!

I purchase the DS springer 26 I love it ride so smooth and easy pedaling

These are very cool bikes, I purchased two and gave one to my wife and I got compliments left and right. It's very well built and very comfortable to ride! Let's go riding on the beach together on the weekend