Toronto Baskets Reviews 

I ordered the Breakfast in Bed Gift Tray from Brazil as a surprise for my sister and her husband's 25th wedding anniversary in Toronto. My sister loved it, and I was very happy with the gift.

It was lovely to celebrate this special occasion with them from afar. Thank you, Toronto Baskets!

I ordered a birthday bear and they sent another bear and when i went ask they said they ran out in a day and didn't even have the audacity to tell me said. then they said it was within their policy. I was disappointed because then I wouldn't have ordered the birtday bear and would have purchased something thing else. I was very disappointed with the order and then with the reply on top it.

I am very disappointed with our experience with Toronto Baskets. The gift basket that was delivered was not the one I selected and ordered, which was especially disappointing as it was intended to be a corporate gift. I provided photos and contacted the company regarding the issue, expecting a prompt and efficient resolution. Unfortunately, despite multiple follow-ups by email and phone, I did not receive the level of customer service or support I expected. While mistakes can happen, what matters most is how they are handled. In my case, the lack of communication and resolution left us frustrated and disappointed.
I hope Toronto Baskets improves its customer service and issue-resolution process in the future. Unfortunately, based on our experience, I would not recommend their services for corporate gifting needs.

We were happy that the gift was delivered in time. When we are contacting a supplier overseas for the first time it does give us relief and builds up trust to use their services the next time.

Great basket. All the family was happy. Thanks for all !

Used for client gifts. Excellent selection. Delivery exactly as specified. Would use again no question.

Amazzzing Basket - my friend was over the moon with all the goodies i picked and the way it came!
Was delivered at the perfect time as well.

arrived on time - beautiful bouquet and delicious cake

Timely delivery and good product

The basket was beautiful, recived a very nice thank you. Delivery was on time!

A lovely basket of goodies delivered promptly.

Very disappointed with my experience with Toronto Baskets.

I ordered a Custom Gourmet Basket because I wanted to personally select the items included. Unfortunately, more than half of the items I selected were either incorrect, missing, or substituted with completely different products.

Some of the issues included receiving apples instead of the strawberries I ordered, Black Currant jam instead of strawberry jam, Coke Zero instead of Coca-Cola, no pistachios, no Havarti cheese, only 40 g of chips when I ordered 150 g, and completely different chips than what I selected. I also received espresso beans that I never ordered.

The most concerning issue was the substitution of the chips. I ordered Olive Oil & Herb crackers but received Avocado Oil & Sea Salt crackers. The recipient has an avocado allergy, making this substitution particularly concerning. When I raised this with customer service, I was told that I should have specified the allergy. However, I did not select an avocado product in the first place, the avocado-containing product was substituted by the company. I feel customers should be able to reasonably expect that substitutions will not introduce a completely different potential allergen without their knowledge.

The basket also arrived in a cardboard/paper box rather than the wooden box advertised on their website.

I contacted customer service and explained my frustration. Despite the fact that approximately half of the order was incorrect or missing, I was ultimately only given a 30% refund. I requested a full refund because I did not receive what I paid for, but they refused.

I understand that substitutions can occasionally happen, but there is a big difference between making one reasonable substitution and having a large portion of a customized gift replaced with completely different products or not included at all.

This was supposed to be a thoughtful gift, and unfortunately the experience was extremely disappointing. I would strongly recommend double-checking your order and being prepared for significant substitutions if you decide to order from Toronto Baskets. Do not order from Toronto Baskets. I would give this 0 stars if I could.

Quick delivery, great basket! I bought this as a thank you and they loved it especially the cheese board with the song lyrics. Very cute.

The gift basket arrived on time; however, the teapot was replaced with a teacup. This was quite disappointing, as we selected this basket specifically because it included the teapot.

Easy, clear, and delivered fast. The gift was perfect and beautifully presented.

The website is easy to navigate, the choice is large, for any taste. I chose a cake, some tea and chocolate for a birthday gift with the next day delivery. The link allowed to follow the delivery, and it went smoothly. The package is nice, the quality of the products also great. The person who received gifts was happy, said it was really tasty.

Delivery was on time and quality great. Thanks.

Easy to select products, amazing delivery, and once received products were perfect. I will order again.

Excellent service. Very pleased with the quality of the products. I highly recommend Toronto Baskets.

Excellent smooth process for sending a gift from UK to Canada 🇨🇦 Quality products