My help was initiated with an AI agent. Although it preformed on the high end of expected utility, when it ran into a question it could not help with, it thankfully connected me to Patrick, who was ab... See more
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- Legal Services
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- Business Administration Service
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- Software Company
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Tailor Brands is a revolutionary business-building platform that simplifies every step of starting, managing, and growing a business. With a comprehensive all-in-one solution that connects all the tools needed to build a successful business and provides personalized guidance on how to effectively utilize them. From LLC formation, obtaining business permits and licenses, to crafting a unique brand identity and online presence - Tailor Brands has it all in a centralized and connected experience.
Contact info
United States
- contact@tailorbrands.com
- tailorbrands.com
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Good customer service
Good customer service, very clear on communication and verification!
If I Could Give Zero Stars, I Would — An Absolute Nightmare from Start to Finish
Avoid Tailor Brands at all costs. What should have been a simple, straightforward process has turned into an expensive, frustrating nightmare. I have paid this company nearly $1,000, and at this point, all I want is to end my relationship with them. Unfortunately, even that has proven ridiculously difficult.
Tailor Brands appears to rely heavily on AI-driven customer service, making it extraordinarily difficult to communicate with an actual human being. Their subscription cancellation process feels deliberately designed to prevent customers from leaving. Rather than simply honoring repeated requests to cancel, they offer discounts, introduce additional obstacles, and resort to warnings about potential noncompliance to pressure customers into maintaining services they no longer want.
Their pricing practices are equally infuriating. They lure customers in with seemingly inexpensive services, only to nickel-and-dime them for practically everything afterward. What begins as an affordable solution quickly becomes an endless stream of additional charges.
The final straw? They wanted to charge me another $259 to dissolve an LLC. The state dissolution form took me approximately TWO MINUTES to complete myself. Yet Tailor Brands continues to refuse to cancel my subscription until I provide proof that the LLC has been dissolved, despite my repeatedly and explicitly stating that I no longer want or authorize their services.
Let that sink in: I am trying to stop paying a company for services I no longer want, and they are putting conditions on my ability to cancel.
Every interaction seems to lead to another AI-generated response, another attempt to retain my subscription, or another obstacle. Even the emails supposedly written by actual people feel scripted and completely disregard what I am saying.
I find the existence of so many glowing reviews difficult to reconcile with my experience. From beginning to end, this has felt less like a legitimate business service and more like a relentless effort to extract as much money from customers as possible.
My advice: Stay away. Most of these tasks are relatively simple to accomplish directly through your state, without the inflated fees, unnecessary subscriptions, endless upselling, and exhausting cancellation process.
I have rarely encountered a company that made something so simple so unnecessarily complicated. Tailor Brands has turned what should have been a convenient service into an expensive exercise in frustration.
Zero stars, if that were an option.
Danny was very very insightful and…
Danny was very very insightful and precise on how to help with my issue. He’s a reminder of why I along with other customers appreciate tailor brands customer support personnel. Irreplaceable!
Great 👍 I appreciate the help
great support team
The support representative was very helpful, professional, and responsive in assisting me with my request.
Great experience with Art
Great experience with Art. Very helpful, and easy to talk too
After over a month of no progress on my…
After over a month of no progress on my LLC and multiples calls to tailor brands and online chats Ric helped me move the LLC forward. I was ready to take my business elsewhere but finally got assistance
I don’t charge back.
The best customer service EVER!
Exceptional Service and compliance.
A team that listens and tries to help
The customer service team does a great job representing the brand while making a real effort to understand and help the customer. I really appreciate their willingness to find common ground.
Ric was very helpful and professional
Ric was very helpful and professional. Great customer service!
Good Customer Service
Good Customer Service. Diane was awesome. She needs a huge raise.
Prompt service.
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