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SpringFix UK Reviews 

6
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TrustScore 4 out of 5

3.9

Auto Parts Store
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Company details

  1. Auto Parts Store
  2. also in
  3. e-Commerce Service
  4. Hardware Store

Written by the company

SpringFix UK is a UK-based specialist supplier of gas struts, gas springs, brackets, ball studs, mounting hardware and engineering replacement parts. We help trade professionals, workshops and DIY customers across the United Kingdom find the exact lift support and fitting they need, quickly and reliably. Our catalogue covers gas struts and springs for caravans, motorhomes, campervans, toolboxes, cabinets, beds, boat hatches and countless other applications, alongside the brackets, ball joints, clevis fittings and mounting hardware required for a complete, secure installation. Every product listing is written to make compatibility clear, so customers can match the correct length, force (Newton rating) and end-fitting type before they buy, helping to reduce returns and get the job done right the first time. We take pride in fast, dependable UK dispatch. Orders placed any day of the week before 4pm are dispatched the same day, shipped via Royal Mail, Yodel, UPS or DPD depending on parcel size and weight, so customers get their parts as quickly as possible. Customer service is central to how we operate. Our team is on hand to help with fitment questions, sizing advice and after-sales support, and we are committed to resolving any issue quickly, politely and fairly. Whether you are repairing a single gas strut or sourcing hardware for a larger project, SpringFix UK aims to be your trusted, go-to source for engineering replacement parts in the UK.

Contact info

3.9

Great

TrustScore 4 out of 5

6 reviews

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1-star

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3.9

All reviews

(6)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic customer service

About 10 months ago I bought a replacement gas lift strut for my office chair via the famous online bidding site. I was really pleased with it until recently when I noticed I kept dropping down gradually. I messaged Springfix just really to let them know and not even asking for a refund etc because * have had a lot of use out of it and it was a great price. I was amazed to receive a lovely reply within 10 mins thanking me for my feedback and offering a refund or replacement for free! What amazing customer service! So rare these days. So I am delighted to be able to give a well-deserved and completely unsolicited 5 star review for a company that has restored my faith in good old traditional values and service.

October 15, 2026
Unprompted review
Rated 5 out of 5 stars

Best and kindest costumer service

With my first order I have one of the best experiences very nice and kind customer service 🙏

October 7, 2026
SpringFix UK logo

Reply from SpringFix UK

Thank you so much for your lovely review and kind words! 🙏

It truly means the world to us to hear that your first experience with SpringFix UK was such a positive one.

We believe every customer deserves to feel valued, respected and genuinely cared for. Having wonderful customers like you makes everything we do worthwhile.

Your trust and happiness mean far more to us than any sale, and we are incredibly grateful for your kindness and support.

Thank you once again for choosing SpringFix UK. It has been an absolute pleasure helping you, and we will always be here whenever you need us!

Warmest regards,
The SpringFix UK Team

Rated 5 out of 5 stars

Just bought some replacement gas struts…

Just bought some replacement gas struts for my bed after the originals gave up .
Found spring fix on google and I'm so glad I did .
Contacted them on Sunday afternoon and to my amazement a actual human contacted me , we sorted out what was needed , price fantastic, service superb and quality 100%.
Only downside was the Yodel driver, who tried to post them through a small letterbox , typical yodel and nothing to do with Springfix.
Would I use them again, and would I recommend them .
YOU BET I WOULD .

September 6, 2026
Unprompted review
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Reply from SpringFix UK

Thank you so much for your wonderful review and kind words!

We honestly cannot express how much your feedback means to us. Customers like you are the reason we love what we do.

At SpringFix UK, we believe that great customer service should never depend on what day of the week it is. Whether it's Sunday afternoon or Monday morning, we're always happy to help!

We're delighted that you're pleased with the quality, price and service. We're sorry to hear about Yodel's creative delivery attempt, though! 😊

Your trust and recommendation mean far more to us than just another sale. Thank you for choosing SpringFix UK and for taking the time to share your experience.

It has been an absolute pleasure helping you, and we'll always be here whenever you need us.

Warmest regards,
The SpringFix UK Team

Rated 5 out of 5 stars

Brilliant customer service

It’s not often that I leave reviews for companies but SpringFix exceeded all my expectations of how far a company normally goes to give great customer service. I was trying to get hold of a piston for an ottoman bed, that wasn’t standard size in the UK. They managed to source a custom one for me and shipped within 2 weeks. Exceptional!

August 21, 2026
Unprompted review
SpringFix UK logo

Reply from SpringFix UK

Thank you so much for taking the time to leave such a wonderful review!

We’re genuinely delighted that we were able to help you find the right custom gas strut for your ottoman bed. At SpringFixUK, we always try to go the extra mile, especially when a standard product simply isn’t the right solution.

Knowing that our service exceeded your expectations means a great deal to our whole team. Thank you again for your patience, your trust in us, and for choosing SpringFixUK.

We truly appreciate your support and will always be happy to help if you ever need anything in the future.

Kind regards,
SpringFixUK Team

Rated 5 out of 5 stars

Prompt delivery and good help on their…

Prompt delivery and good help on their helpline so that the correct item was ordered. Very good service

August 21, 2026
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Reply from SpringFix UK

Thank you very much for your kind review! We are delighted that our team was able to help you choose the correct item and that your order arrived promptly. Your satisfaction means a great deal to us, and we are always happy to assist whenever needed.

Kind regards,
The SpringFixUK Team

Rated 1 out of 5 stars

ended up with 2 units as i was told…

ended up with 2 units as i was told item still in basket and assembly too small for bed frame

August 21, 2026
SpringFix UK logo

Reply from SpringFix UK

Thank you for your feedback. We are sorry to see your 1-star review; however, we are not completely sure what has led to this rating.

We were not aware that two units had been ordered by mistake. We also have not received any return request from you so far. However, we are always happy to assist with a return.

All product dimensions, measurements, photographs and technical drawings are clearly provided in our listings, and the item supplied matches the stated specifications and measurements exactly.

That said, if the product is not suitable for your particular bed frame, we will always do our best to support our customer and find the most appropriate solution. Our door is always open when it comes to returns and customer support.

Please simply contact our support team and we will be more than happy to assist you with the return process or with checking product compatibility.

Kind regards,
SpringFixUK

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