Sluggers Reviews 

260
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 210 reviews, reviewers had a great experience with this company. Customers frequently highlight the responsive customer service team and enthusiastically praise the smooth, natural flavors of the pre-rolls and vapes. Consumers also enjoy the fast shipping options and deeply appreciate the wonderful variety of relaxing strains available for purchase. However, some people mentioned significant delays in shipping, noting that packages often took multiple weeks to arrive safely. Reviewers were also dissatisfied with inconsistent product quality, stating that certain items failed to meet their initial expectations. Additionally, some customers expressed frustration regarding occasional order fulfillment errors and unhelpful responses when seeking customer support.

What people talk about most

Product

Customers had ambiguous experiences with product, as many reviewers praised items like the natural-flavored... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the wonderful taste, smooth burn, and... See more

Delivery service

Users describe ambiguous interactions with delivery service, as some reviewers report that shipping came on... See more

Order

Clients share ambiguous opinions on order experiences, as reviewers highlighted previous smooth transactions... See more

Customer service

Reviewers highlight positive aspects of customer service, describing support agents as amazing, kind, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I gave them 4 stars because their cart quality isn’t the best, it just tastes like flavored air or something. However, the preroll I tried as part of their promo, was AMAZING!! It didn’t taste sweet o... See more

Rated 4 out of 5 stars

The products are good, customer service is great. Idk if I was misled by an ad or not but I thought first timers got some type of sample in the box but besides that I enjoyed what I purchased.

Rated 4 out of 5 stars

Great customer service. Wonderful packaging.QUICK&Discreet. They could have tossed me a couple stickers tho dfl

Rated 3 out of 5 stars

First order I got, was amazing. Since that first order, the product doesn't seem to be the same. I'm talking noticeable difference. It's very unfortunate, I thought I found something good, now I'm not... See more


Company details

  1. Cannabis store

Written by the company

Sluggers is California’s fastest-growing cannabis brand, built by OGs who pioneered the industry and bring decades of cannabis culture to every product. With home field advantage at Natura’s 200,000 sq. ft. state-of-the-art facility, Sluggers ensures quality and consistency through single-source production from cultivation to manufacturing. Expect an elevated shopping experience with eye-catching in-store displays, exclusive promotions, and gift-with-purchase offers. Offering exceptional value, Sluggers delivers premium products at competitive prices, featuring unique flavors, collectible items, and an experience that hits different.


Contact info

3.9

Great

TrustScore 4 out of 5

260 reviews

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Hasn’t replied to negative reviews

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3.9

All reviews

(260)

57 reviews in the last 12 months

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Rated 4 out of 5 stars

They are good I feel a little pricey…

They are good I feel a little pricey but the product is great. The free pre roll was more like a half pre roll but it was free so I'll let that pass lol I really like their iced line smells so good. Euphoria is pretty good too gave me energy and more creative. Just wish they ran some kind of percent off deals like most other places. The shipping was pretty fast like 3 or 4 days. Great stuff 👍

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

They are very quick to respond and…

They are very quick to respond and helpful. Customer service is great!! I've been having issues with production, but the customer service department handles my issue with ease. I'm hoping production gets fixed soon!

August 25, 2026
Rated 3 out of 5 stars

When they get it right

When they get it right, it's great.. when they send you the wrong stuff & you reach out- with all the pics/proof they ask for- *crickets*.. I'm probably not going to order from them again because a couple weeks later & as of yet- no resolution..

July 27, 2026
Rated 1 out of 5 stars

I'd been ordering from them for several…

I'd been ordering from them for several years with no issues. Then my favorite strain was sold out for six months and when I FINALLY logged in to find it available, I started a subscription for it monthly. Almost immediately, things went downhill. Again, they couldn't fulfill the order, I tried to swap, changed my order, wrote to them about problems with website and got the same run-around and phony excuses and promises to have someone look into it. They were fine for a while but have clearly tanked. There are other places online with more strains, good prices and so far, no aggravation.

July 30, 2026
Unprompted review
Rated 1 out of 5 stars

Their website False Advertises and Refuse to Sell the latest collectible card packs..

Their website false advertises their inventory and gate-keeps the strains that are desired the most with no grace or professionalism. They ignored my inquiry about collecting all the Card Collectibles in their Juiced* and Mini-Blunt 5-Packs and continue to say they’re escalating my requests to a team that can further help.

Well they never reached out and are ignoring me completely when I have orders I paid for. No help, no resolution, no grace. They show favoritism to only wholesale clients and refuse to sell the packs I am missing from my collection even when having the full amount ready to pay for it immediately.

My current package not only has been continuously delayed but it’s been past the normal time, 8 days, and it continued to be held back or not delivered when it’s in next city over.

When asking for help in all these situations, no one seems to care other than Ruth. The rest of the agents ignored my goal of collecting all the cards. Even when asking kindly at first. Not only does this hurt me by being treated like I don’t exist. I am a loyal customer that has always bought their products. To be treated like this and not prioritize my request and even concerns about my packages coming tampered with and not being delivered is an atrocity.

But they claim to have a 30 day period if the product isn’t liked they will make things right. This is not true however and another area of false advertisement.

I am very discouraged and distraught by how I am being treated and it truly breaks my heart as a loyal fan and collector.

Save yourself the trouble and don’t start being a collector of their products. They won’t let you collect all of them which leaves an empty hole in your heart and an incomplete collection when it means so much to me.

Sincerely,
James

May 28, 2026
Unprompted review

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