Rumi Cosmetiques Reviews 

Ordering was easy and prompt delivery!
The products are amazing and great for mature skin the trio pack blends well on the face!
Female 67years

Awful service DO NOT USE repeat subscription that I did not ask for, numerous emails sent asking for my subscription to be cancelled. Emails back offering me 30% and 40% discount, I declined and repeated to cancel my subscription. No response from company

you heard me, responded quickly & caringly.
EXCELLENT work.

Buyer Beware: Unauthorized Subscription Charges and Refusal to Refund

I have had an extremely frustrating experience with Rumi Cosmetics and cannot recommend this company based on how it handled our situation.

We received the product twice and were subsequently charged for a third shipment. Rumi claims we signed up for a subscription, but when we challenged this, the company failed to provide evidence that we had authorized recurring charges.

Despite our concerns, Rumi refused to refund the second and third charges. We were left trying to track down order information sent to an unfamiliar @me.com email address, which had ended up in our spam folder.

What concerns me most is that the company insists we agreed to a subscription but has not demonstrated that we did, and it refused to return our money for the additional charges.

Customers deserve clear disclosure of subscription terms, verifiable authorization for recurring payments, and fair treatment when billing disputes arise. My experience with Rumi Cosmetics fell well short of those expectations.

I strongly urge prospective customers to be cautious. Check the fine print carefully, watch your credit card statements, and make sure you understand exactly what you are agreeing to before purchasing.

Based on our experience, I would not recommend Rumi Cosmetics.

Great service

Ordered the under eye product in September which was pretty useless. In October I noticed they had withdrawn money from my account and thanked me for reordering. I never reordered. They sign you up sneakily to a subscription & make it very difficult to get out of. Absolute fraud of a company steer clear. Still trying to get my money back.

Ongoing subscription issue
I reviewed this company back in August about their scam subscription policy. I cancelled a subscription I never took out in the first place and got a refund from my bank for 4 months subscription payments. My bank obviously took it up with Rumi as I also got a refund from them some time later so the bank took back their refund to me
I thought that was the end of it. I rechecked my bank that there was no recurring payment to Rumi. Sorted. Until September when they took another payment despite sending an email (which I sent to my bank) that there was no subscription. Rinse and repeat. I complained to my bank, they refunded me. I got a refund from Rumi, the bank took back their money. Checked there was no right for Rumi to take more money from my account. Sorted. Again.
And then October when (you guessed it) they took another payment. My bank have refunded again & I expect Rumi will be forced by the bank to issue another refund. Does Rumi think I’ll just give up? Stop requesting a refund b/c I can’t be bothered?
I have now asked my bank to confirm that Rumi is blocked from requesting any money from my bank account.
I expect to get a reply to this review from Rumi apologising and saying they’re looking into their subscription service. I don’t believe them.

Very helpful with my subscription order

Laura was very helpful in giving me information about canceling my subscription. She answered my questions very quickly. I appreciated her prompt help.

I ordered a under eye concealer a month later they sent me another one which i did not order , I ended up giving it to my daughter.then I noticed a email saying they were sending another one and they took the money from my bank
I contacted them to stop it I was told I was too late . When the 3rd one arrived I didn't open the parcel as I knew it was from them ,I contacted them again and was told I could not return it for health and safety reasons even though it's in a sealed envopack.

I was contacted in a reasonable amount of time, treated professionally and my issue was resolved.

I was very happy with the response to a problem I had with my subscription. The matter was dealt with promptly and fairly. I was very happy with the outcome.
I am also very happy with the product and would recommend it to others, especially for mature eyes. Happy with the outcome

Like the mascara and eyeliner I bought but the eye liner was broken inside the tube, so pieces fell out. As a result it didnt last very long. I have ordered another set. Site is easy to navigate and order from.

The customer support was excellent however I signed up for a subscription by mistake and now have way too many mascaras. They don’t keep very well, probably because they use natural ingredients which is a good thing but I have just wasted a lot of money, as I have enough mascara to last about 6 months and it won’t keep that long. I couldn’t get a refund as I had chosen to subscribe.

This company is a scam!! I bought a product from them a month ago which was delivered with no issues. Yesterday I received an email letting me know another shipment was on the way. I hadn't ordered anything so I was a little confused. After a few emails back and forth with the company I realised I was on a subscription which I definitely didn't sign up for intentionally as I don't do subscriptions for products, especially products I've never even tried.

I asked them to cancel the order and they said they would try, however I've just received an email saying the product is on the way. I didn't even like the product (eyebrow gel) and now I have 2 of them for the price of €70. What a waste of money.

Also they make it VERY difficult to cancel the subscription.

From reading other reviews I can see they trick you into auto-enrolment for their subscriptions. What a scam of a company.

AVOID THIS COMPANY AT ALL COSTS!! Terrible company with terrible products. Their tinted eyebrow gel is hopeless. When originally ordering I missed the fact that they were trapping me into a monthly subscription. I received an email a month after my original order saying they were sending me another order. I immediately emailed them saying I did not want this but they refused to cancel the order!

Rumi customer service is very good. Always get an immediate reply. They alter my orders straight away if I need to cancel or amend. Very reassuring

I love the eye brightener and communication was very efficient.

I was a little bit hesitant to try this product because I’ve only used concealers that I tried to match to my skin tone. The idea of a pink concealer interested me. I must say I’m pleasantly surprised about how well it works to cover my under eye circles. I’m glad I ordered the brush to go along with it. It works perfectly. The compact with mirror is a nice size. I’ve thrown away all my previous purchases of concealers since this is my go-to from now on. Every few hours I look in the mirror to check because sometimes I need to use my finger to smooth out tiny lines of product..but that it no way will keep me from using this.