The turnaround for their Dr team when I first entered my information and answered the questions was less than a day and prescribed the medication. I just wish the monthly membership and medication w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a great experience signing up with Ro. The process was straightforward, easy to navigate, and I was pleased with how smoothly everything went. I’m happy with my experience so far and look forwar... See more
Company replied
Website was easy to navigate and easy to understand. I hope this pill will help me lose weight as well as help me gain confidence and control over my body weight as I move forward.
Company replied
It was very easy to use the Ro app it was fast and easy. My delivery came before expected. It was packaged to excellence. They explained thoroughly how to use the medication and follow up with you rig... See more
Company replied
Company details
Written by the company
Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery — the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.
Contact info
United States
- (833) 679-1470
- care@ropharmacy.com
- ro.co
3.9
Great
7K reviews
Asks customers to review
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Easy to use.
October 14, 2026
Unprompted review
I hate Ro Health
I hate Ro Health. With their membership fees and medication subscription fees, it is confusing to try to determine how much your medication will cost.
Also, there is NO customer service. You can’t talk to anyone.
I don’t know who runs the company, but my guess is that he is snotty nosed little kid who has no idea how to run a company.
October 14, 2026
Unprompted review
I was able to be approved last night
I was able to be approved last night. My order was shipped today
October 13, 2026
Unprompted review
I canceled my order and still had to pay a $300 fee, no services rendered.
I canceled my order and so I never recieved any product. They still charged nearly $300 membership fee and would not refund. Also, the order that I canceled, they kept re-attempting to collect from my account even after I canceled.
October 14, 2026
Unprompted review
Communication via text very prompt
Communication via text very prompt. The email i first received stated i would pay $39.00 first month and $99.00. But the email i received shows a higher payment? I believe I might have been deceived!
October 11, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The whole process is easy & didn't take…
The whole process is easy & didn't take much time.
October 8, 2026
Unprompted review
Reply from Ro
Hi Sheryl! Thank you for the review. We are happy to hear that your experience was quick and simple. Welcome to Ro!
No waiting time at all
No waiting time at all, RO is spot on!!!! The whole process went very smooth, this is the way I want to go, thank you RO for the excellent service
October 14, 2026
Unprompted review
Reply from Ro
Hi Signa! We're glad to hear you found our website easy to navigate and the online visit process was was simple. We appreciate you taking the time to share your experience so far!
Made easy to get approved
October 13, 2026
Unprompted review
Reply from Ro
Hi Vicki! Glad to hear that you enjoyed your experience. Thank you for your positive feedback. We appreciate hearing that our application process was straightforward and stress-free for you.
Service and responses were great but…
Service and responses were great but the Zepbound was the same price as I could get at the pharmacy without a membership fee. It's a better deal just to go to my pharmacy.
October 14, 2026
Unprompted review
Reply from Ro
Hi John! Thank you for the feedback. We’ve worked incredibly hard to make sure you can receive affordable and seamless treatment on our platform.
When becoming a member with Ro, in addition to receiving treatment once approved, you will also receive exclusive benefits that include but are not limited to: the initial provider review of your visit, consultation if you choose, a monthly weight-loss curriculum focused on treatment adherence, nutrition, and exercise, monthly check-ins with your Ro-affiliated provider, and 1:1 support from your Ro coach.
We understand that cost is an important factor when choosing treatment, and while our membership offers additional support beyond medication alone, we recognize that every patient’s needs and priorities are different. We appreciate you giving Ro a try!
Looking to live a long healthy life
Well, l haven't try the pills yet, but all my questions were answered and for some reason lm feeling very comfortable with my decision to try these weight loss pills.
October 14, 2026
Unprompted review
Reply from Ro
Hi Maria! We're glad to hear you found our website easy to navigate and the online visit process was was simple. If you ever have any questions or concerns please do not hesitate to reach out to your Care team in your account messages or you can email us at care@ro.co. Happy to have you with us!
was easy to get started!
October 14, 2026
Unprompted review
Reply from Ro
Hi Mike! We're glad you enjoyed your experience with our smooth onboarding process. Thank you so much for taking the time to share your positive feedback with us!
Reply from Ro
We’re so glad to hear you found the process easy and our team knowledgeable! Thank you for sharing your experience with us!
great response time and fast action…
great response time and fast action taken.
October 13, 2026
Unprompted review
Reply from Ro
Hi McKenzie! Glad to hear that you enjoyed your experience with our swift communication and prompt assistance. Thank you for taking the time to share your positive feedback with our team.
Great until they didn't refund my 3…
Great until they didn't refund my 3 month subscription when it renewed. I mistakenly didn't cancel before the auto-renew.
October 14, 2026
Unprompted review
Reply from Ro
Hi Andrea, I'm going to request additional information from you so I can look into this!
Dangerous injection technique in commercials.
I have watched direct to consumer marketing on the television many times. As a healthcare provider, I am embarrassed to see how RO demonstrates the injection process in a dangerous manner. One should never administer anything in the under arm. Too many nerves and vessels to hit. It should be demonstrated to lay users how to inject in the deltoid muscle or the subcutaneous fat in the lower abdomen only.
October 13, 2026
Unprompted review
Don’t know yet I just started
Don’t know yet I just started. However, the idea of losing weight i is making me very happy.
October 13, 2026
Unprompted review
Reply from Ro
Hi Edyta! We are so glad you are feeling excited as you begin your new journey. Thank you for choosing Ro to take along with you on your healthcare journey!
Problem free program thus far.
October 14, 2026
Unprompted review
Reply from Ro
Hi Jennifer! We're happy to hear that our quick online visit made things so seamless. Thank you for your positive feedback about our smooth process!
I've not received my product
October 14, 2026
Unprompted review
Reply from Ro
Hi Deborah - I'm sorry to hear you haven't received your medication! I'm going to ask you for additional information so I can help.
Reply from Ro
Hi Angela! We’re happy to hear you had a great experience! Thank you for taking the time to share your feedback!
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