Rick Stein Reviews 

13,112
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 253 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and incredible freshness of the fish and seafood products, noting that all items arrive securely packaged and ready to enjoy. Consumers also highlight that the online ordering process is completely straightforward, and purchases are typically delivered safely right on schedule. However, some people mentioned experiencing frustrating delivery delays or unexpected issues with external couriers failing to arrive on the expected day. A few other people also felt that receiving incorrect items, missing component parts, or unauthorized product substitutions was a recurring problem.

What people talk about most

Product

People report satisfaction with product, highlighting that items are beautifully prepared, delicious, and... See more

Quality

Customers had positive experiences with quality, expressing great satisfaction with the fresh fish and... See more

Delivery service

Clients share positive opinions on delivery service, expressing general satisfaction with timely arrivals and... See more

Order

Reviewers mention positive feedback about order processes, highlighting quick delivery times, thorough... See more

Service

Customers consistently note positive experiences with service, frequently highlighting attentive staff, a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery was on schedule as always but driver left the parcel on the front steps in full sunlight,not sensible but as we were at home no damage was done. The scallops were lovely although rather s... See more

Rated 5 out of 5 stars

Excellent! The fish was beautifully prepared - no grit in the scallops or shell in the crab!! It arrived exactly on time and tasted quite sublime. I loved the way it came with sauces and hazelnut b... See more

Rated 5 out of 5 stars

We have had lobsters from you before ,and although they are expensive , they are probably good value for money since they can always be relied upon to be of first quality . This was for a birthday cel... See more

Rated 5 out of 5 stars

I had a voucher to use, but so disappointed that I could not use it for Stein’s at Home Dishpatch meal kits as several friends had told me how good they were. Had visited Stein restaurants in the past... See more


Company details

  1. Restaurants & Bars

Written by the company

Share Rick Stein's passion for seafood in our restaurants, accommodation, shops and cookery school in Cornwall, Hampshire, Dorset, Wilshire and London.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(13,112)

234 reviews in the last 12 months

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Rated 2 out of 5 stars

Underwhelmed

I felt extremely underwhelmed with this restaurant. I was expecting great things.

I felt sad for my partner who paid out £171 for one bottle of Prosecco which was okay, scallops for the two starters and we both went with fish and chips for our main. I can only say that it was okay taste-wise. Bit of an anticlimax I feel with a hefty bill.

We were sat the other side of an empty restaurant for some reason, and the waiters placed two other mature sets of diners either side of us, leaving the entire restaurant hardly used. It was a Sunday evening but all the same it was odd.

I appreciate that we did not order lobster or anything fancy…this is because it was very overpriced. We paid £25 for 3 small scallops in soy sauce! It looked well presented but not worth the money in my opinion.

Toilets were not very clean either and looked as though it needs a revamp in there.

Overall disappointing.

October 4, 2026
Unprompted review
Rated 2 out of 5 stars

Food was poor


Food was poor
Our starter .Seared tuna was badly prepared.It is one of my favourites but very disappointed.
Main meal Lobster risotto : was tasteless, lacked flavour Again a real let down!
Dessert :Absolutely Amazing!
Service Excellent!!
Rather pricey for a bad experience,sorry for a poor review.
Cornwall

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Heavenly candles!

I can honestly say. The Padstow winter candles are unreal. They capture both the cornish sea and Christmas at the same time ,the smell is divine ,very unique.
Reminds me of my childhood trips to Cornwall, brings a little bit back to Woodley, Cheshire. Thank you xxx

July 27, 2026
Rated 3 out of 5 stars

Restaurant Padstow

Restaurant Padstow. Food was good staff were excellent. However it was completely rammed to the point where the guy on the next table was uncomfortably close. I was seated near to the exit/entrance to the kitchen and had trays of food continually passed over my head. Enjoyed the food but not the experience. If your booking make sure your away from kitchen door!

July 6, 2026
Unprompted review
Rated 3 out of 5 stars

Reviewing Rick Stein Winchester

Reviewing Rick Stein Winchester: In the first couple of years it was a premium 5 star restaurant. Top Quality, Top service, hard to book at. A special experience.

Now: It's about a notch above a Zizzi and the portions have dramatically reduced in size clearly to maximise profit but the ultimate bill is still premium.

It has an air about it that it does not know what it is
anymore.

Given the current inflation and tax environment it's very clear as a self made entrepreneur customer and local land owner who eats in restaurants all over the world that Rick has stepped in and made his "product" more affordable for the masses at a quality level they may deem above average. This is true, its very "edible" food and the prices are in line with the reality of the world we currently live in. But every time I have gone there recently I always feel bitterly disappointed. Perhaps I just miss the original "Rick Stein" formula?

So as reviews go I say to you go, experience it then write a review here. I may not be the average reviewer as I come from a family of "Foodies" and am a keen cook myself. Therefore, perhaps I am not a fair voice as others may feel its brilliant?

My overall problem is that this restaurant has had to adapt to survive and in doing so is not "special" anymore.

So, in conclusion, as sympathetic as I am to the costs that have spiralled 5 fold for business's like this since Covid that have forced them to adapt for survival I have personally found the food average. In terms of service it was "OK" but rushed which means it made it unpleasant due to the servers fatigue and obvious work load.

Overall I think my disappointment sits with the fact that even Rick Stein has had to compromise his personal standards due to cost pressures of the current economic environment. I would rather pay double and go back to the exceptional restaurant it was some years ago in Winchester. I wish Rick Stein all the best in your future decisions.

June 27, 2026
Unprompted review

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