Restyle Reviews 

1,049
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers had a great experience with this company. Customers frequently praise the unique alternative clothing designs, durable materials, and fast delivery service that consistently arrives on time. Many people appreciate the detailed embroidery on bags and hoodies, describing their favorite purchases as special, cozy, and beautifully crafted. Shoppers often emphasize how helpful the size charts are when selecting items from their favorite gothic and whimsical collections. Though some customers noted that items like leggings and dresses had unexpected sizing inconsistencies, poor fits, or loose threads upon arrival. A few reviewers also mentioned that international shipping fees and high customs duties can make these overseas orders quite expensive overall.

What people talk about most

Quality

Reviewers mention positive feedback about quality, highlighting that the items are well made, beautiful, and... See more

Order

Clients share ambiguous opinions on order experiences, as reviewers note that the website is easy to use and... See more

Delivery service

People report positive experiences with delivery service, highlighting that shipping is incredibly fast and... See more

Price

Consumers find price to be a major disappointment, expressing deep frustration over expensive shipping costs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a backpack and it is amazing! The quality is great, it's large and has lots of pockets. Couldn't be happier with the purse. I had been thinking about ordering it for a year before deciding t... See more

Company replied

Rated 5 out of 5 stars

Ordered a backpack I just couldn’t live without from Restyle and was absolutely delighted with it! Shipping took some time, but that was no surprise given it was international. Hope to purchase from t... See more

Company replied

Rated 5 out of 5 stars

I ordered the burn out duster and yet again it is utterly beautiful so well made and will add beauty to so many outfits!! I have made several orders from restyle and you have never let me down your cl... See more

Company replied

Rated 5 out of 5 stars

Excellent company ~ wonderful service, and brilliantly unique products. They look even more gorgeous in real life than on the website, and the embroidery is remarkably detailed! I’ll certainly be trea... See more

Company replied


Company details

  1. Women's Clothing Store
  2. also in
  3. Fashion Accessories Store
  4. Handbags Shop
  5. Jewelry Store

Information provided by various external sources

Restyle is a gothic and alternative worldwide brand selling unique designs. Handbags, jewellery, clothes and other accessories like headbands, and gloves.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,049)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

My beautiful sanctum pendant

I bought a beautiful piece of art from restyle , and I will forever treasure it ✨️, the chain was perfect the packaging sublime and I would highly recommend, its couldn't of asked for a better experience! Xx

September 22, 2026
Unprompted review
Rated 1 out of 5 stars

Delivery

It's been 14 days since I placed my order, tracking says it's still in transit. I've emailed Rynstyle numerous times regarding delivery. Either I get AI responses, or it's out if their hands since the order has been sent. Terrible customer service.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Simple and easy

Booked with them, was able to get it sorted in two weeks. On the day, only took 90mins and they let me wait for the works to be done. Nice and simply turn around, no issues since the works

August 21, 2026
Unprompted review
Rated 1 out of 5 stars

Faulty?

I bought Steampunk satchel bag irregular briefcase "BROWN MECHANISM in September and I 100% understand that is thoroughly out of a returns policy but within less than a year and zero used - this bag has fallen apart. The faux leather effect has basically shredded (some quite badly) in many places, on the bag. I loved the bag and purchased it to use as part of steam punk cosplay at an event (as to why it had no prior use). It now looks terrible and I am truly heart broken. Im just disappointed they dont have a faulty policy, they can see on the interior of the bag that its basically never been used.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

I LOVE IT!!!

My first ever order from restyle had a mixed reaction from me- I ordered winged backpack and earrings. Backpack was and still is amaizing- I absolutely love it - the earrings sadly broke - but when I saw the material it was made from I thought to myself "Yeah no wonder" (it was made from some type of zync - I don't really remember and they don't have them anymore). But I didn't give up on them because I truely see the potential in those clothes- and boy- They did not dissapoint. Now I have total of 4 bags - all of them are amaizing and stand out in the crowd, I have fireborn set of trousers and a top - the material makes you kind of warm but I don't mind it and I have a cloak/hoodie - it looks stunning, material is nice to the touch, it accentuates the waist and I feel like a cool witch in it >:3! I reccomand them, they have fast shipping (In my situation Poland-> Germany), cool looking clothes and bags and the designs are worth every penny! Thank you restyle for gracing me with your creativity! My dream is to collect all the butterfly/moth bags you have soo be ready for it!!! haha

July 2, 2026
Unprompted review
Rated 3 out of 5 stars

Poor quality and customer service

I ordered their best seller, the "Night Calling Maxi Dress" and I'm not at all impressed with the quality of this dress. It arrived with extremely loose buttons, misaligned buttons, and loose threads all over. To add to this, the material is very scratchy and when I tried it on it feels itchy. I sent them a message asking for a replacement due to the condition mine arrived in, they offered me a partial refund because the dress is currently out of stock. They told me with the partial refund, I can use that money to fix the dress. I messaged them back saying I was willing to wait for a replacement or I would take a full refund in store credit as I do not want a partial refund to spend more money on the dress to fix it. It cost me nearly $200 CAD for this dress after paying shipping and duties. If I'm spending this much on a dress, I expect better quality. It has now been a week and they have stopped responding to me and haven't even given me a partial refund. Their clothes are gorgeous, I just wish the quality matched the price.

June 8, 2026
Unprompted review
Rated 2 out of 5 stars

Quality not worth the price

Quality not worth the price. The dress I ordered is really bad sewed, the strings are hanging from every place and the belt came with strings hanging as well. I wonder when both things will fall apart. I hope there will be more viscosis and other natural materials clothes available. Quality now is really shein-like

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

I own few pieces from them...

I own few pieces from them and love all of them except wide brim hat (it's more heavy than I expected and even though it's wool, it's hard and giving me a headache when I wear it). The hat was on sale tho and it was bit of a risky purchase anyway. However, everything looks exactly as in pictures, quality is okay and so far they've seemed durable as well, shipping has been fast and effortless so I'm still going with five stars. It's difficult to find good alt clothes and I really love what Restyle has to offer (butterfly hoodie is my absolute favorite!) and I also love that they have many 100% cotton options. From my experience it's so rare to find any alternative clothing in this style made from natural fibers.

April 13, 2026
Unprompted review
Rated 1 out of 5 stars

customer service is terrible

I loved my dress when I received it and first tried it on, but I then gently hand washed it and hung it to dry and it shrunk drastically, I contacted restyle, sent them loads of photos as evidence and now they are ignoring me. The dress was expensive and the customer service is terrible.

February 21, 2026
Unprompted review
Restyle logo

Reply from Restyle

First of all, I want to personally apologize for the delay in our response and any frustration this has caused. We see that you’ve already been in contact with our Complaints Department, and we are glad to confirm that the matter is now being officially processed and resolved there.

Please believe us when we say that ignoring you was never our intention. We have recently been training a new team member, and unfortunately, they weren't able to handle the volume of messages as quickly as we expected. We are truly sorry for this lapse in our usual service.

The dress you purchased is one of our absolute bestsellers, and we have never encountered such an issue with it before. Quality is our priority, so we are taking your feedback and the photos you sent very seriously to investigate what might have happened during the washing process.

Thank you for your patience while we fix this. We value your support of our brand and want to make sure you are 100% satisfied with the final outcome.

Warm regards,
Rstyle Team

Rated 2 out of 5 stars

Feels Like Cheap Fast Fashion, Not the Brand I Knew

I’ve been a fan of this brand for years and have loved their products since I was a teenager, so it’s even more disappointing to say this, but the bag I received from this store is shocking in quality. The flimsy plastic bag it came in even said “Made in China”, like something you’d get from Shein or Temu, not in one of their usual Restyle branded plastic bags like they normally do, which makes the presentation feel even worse.

When I opened it, I immediately noticed that some of the stitching was already coming loose. The material feels cheap and poorly made. Honestly, the only redeemable part is the embroidery, which looks nice, but that’s not enough to make up for the rest of the poor craftsmanship. Overall, it honestly feels like a €30 bag, not something in the €80+ price range.

After all the positive experiences I’ve had with this brand in the past, this is truly disappointing. I also don’t want to support a company that initially feels like a small, independent business but then simply sources cheap products from China and sells them at a much higher price. For the price I paid, I expected something far better. I will not be ordering from this store again.

I also won’t be putting my order number here, as I do not want to be contacted.

January 29, 2026
Unprompted review
Restyle logo

Reply from Restyle

Dear Customer,

Thank you for sharing such honest and detailed feedback. It is truly disheartening to hear that, after years of being a loyal supporter of our brand since your teenage years, your recent purchase has left you feeling disappointed. We sincerely value the loyalty you have shown us, and we take your comments regarding the quality and origin of our products very seriously.

We would like to address the points you raised:

Quality Concerns: We are deeply sorry to hear about the loose stitching and the material quality of the bag. This does not reflect the level of craftsmanship we strive for, and we regret that the product felt substandard for its price range.

Packaging & Presentation: We apologize that the packaging did not meet our usual branded standards. We understand how a simple plastic bag marked “Made in China” can detract from the overall experience, and we are reviewing our logistics to ensure that our presentation aligns with our brand identity.

Sourcing & Transparency: While we partner with specialized global manufacturers to bring our unique designs to life, we aim for a much higher standard of quality control than mass-market platforms. Your feedback regarding perceived value versus cost is an important reminder for our production team to uphold these standards.

We fully respect your request for no further contact and your decision not to provide an order number. Please rest assured that your feedback has been documented and shared directly with our Quality Control and Design teams so that we can improve moving forward.

Thank you sincerely for the years you spent supporting us. We truly regret that we missed the mark this time and that we have lost your trust.

Warm regards,Restyle Team

Rated 5 out of 5 stars

Amazing quality corsets.

Amazing quality corsets.

September 17, 2025
Restyle logo

Reply from Restyle

Thank you so much for your wonderful feedback! ✨ We’re thrilled to hear that you love the quality of our corsets. Your support truly means a lot to us! 💖

Rated 5 out of 5 stars

Good quality

Good quality, very fast shipping. Thanks for my wedding dress 💜

September 1, 2025
Restyle logo

Reply from Restyle

Thank you so much for your kind words! 💜
We’re thrilled to hear you loved your wedding dress and that it arrived quickly. Wishing you a beautiful and unforgettable wedding day! 👰✨

Rated 5 out of 5 stars

Perfect

Perfect! I like Restyle for their recognizable style. No problems with delivery. Always happy with my purchases. If something is wrong, they always do the exchange. I recommend. Than you

May 30, 2025
Restyle logo

Reply from Restyle

Thank you so much for your kind words! We’re delighted to hear that you love our recognizable style and that you’re always happy with your purchases. Your satisfaction means a lot to us, and we’re glad our delivery and exchange process met your expectations. We truly appreciate your recommendation and look forward to serving you again!

Rated 2 out of 5 stars

Beware of return process, small sizing and messy embroidery

Update: I received a refund after 2 months of sending it back (this was over Christmas time too).

Original review:
The designs are nice, however I had some issues with my order and I still haven’t had a refund. I ordered 3XL in a top with snake embroidery on it, and while the top fit, it was very small and the embroidery was coming off and was messy. I ordered a 3XL in a bodysuit and they sent me a Small, and putting it next to the top I ordered, the sizes weren’t that different. They made a mistake with my order and I get no compensation for that. The only option is to return it on your own money and pray that it gets to them. So it is quite disappointing that 1. The embroidery was messy and threads were everywhere, and 2. They sent the wrong size.

I did keep two items however. A 4XL skirt and a 3XL dress. Beware of return process, small sizing and messy embroidery.

December 15, 2025
Unprompted review
Restyle logo

Reply from Restyle

Thank you for sharing your experience and taking the time to provide detailed feedback. We sincerely apologize for the issues you encountered with sizing, embroidery quality, and your order fulfillment. We understand how frustrating the return process and delays in refunds must have been, especially during the holiday period.

We are glad to hear that some of your items were satisfactory, but we take your concerns seriously and will share them with our production and fulfillment teams to prevent similar issues in the future. Your feedback is invaluable in helping us improve our products and services.

Thank you for your patience and understanding, and we hope to have the opportunity to provide a better experience for you in the future.

Warm regards,

Rated 5 out of 5 stars

My favorite goth clothing company

My favorite goth clothing company. Never had any issues with them. :)

July 14, 2025
Restyle logo

Reply from Restyle

Yay! We love hearing that. Thanks for being part of our dark and stylish family! 🕸️

Rated 5 out of 5 stars

Fast shipping, high quality, great customer service

I absolutely love shopping at Restyle. I've placed over 15 orders with them, and every single time the experience has been flawless. Shipping is incredibly fast, they offer amazing discounts, and their customer service is top-notch.

Sometimes I've had to make returns (usually when I order multiple sizes to pick the best fit), and every return has been handled quickly and smoothly, with my money refunded without any hassle.

Their size chart is accurate and up-to-date, which makes ordering much easier. The clothes are high quality and much better than Killstar. I especially love seeing factory videos on their social media, it's great to see how, for example, a bag is actually stitched. My favorite purchase so far has been their winter coat, it's lightweight yet extremely warm, stylish, and perfect for cold days. I can't recommend Restyle enough, it is definitely my #1 clothing brand.

January 2, 2026
Restyle logo

Reply from Restyle

Wow, thank you so much! We’re thrilled you love our products and service—it means the world to us! 🖤

Rated 1 out of 5 stars

Ali Express quality at 1,066.67% mark up!

I bought some leggings for my fiancee for Christmas,
I then was hit with an almost £90 customs fee
I opened the parcel and saw the leggings were printed, not a big deal right?
These leggings were printed unevenly (pattern was brighter / thicker on one leg than the other) and also already cracking and peeling along the fold lines! just from being folded and posted!
I submitted a complaint and they asked me to send them back and pay for the return postage!! the absolute cheek! I've submitted photos showing all defects and the fact that even putting these on would cause the printing to crack and peel and they want them back to confirm the defects! sure thing have them back but YOU pay for it! I've already spent over £100 on postage and fees alone!!
The kicker is they left it in the original bag from the factory, its Chinese trash, trash you'd pay £3 shipped from Ali express or Shein and they’re charging £34 PLUS postage and customs on top!
Absolutely disgusting, awful "quality" and ridiculous requests to send a £34 pair of leggings back to Poland for around £15 to then *MAYBE* get a £19 refund
absolute joke

November 12, 2025
Unprompted review

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