Renpho Reviews 

I own several RENPHO products — the kitchen scale, the body scale, the smart tape measure, and the blood pressure monitor — and the ecosystem works wonderfully together. I also have two Lynx Smart Rings, one for my wife and one for me.

My ring stopped being discoverable via Bluetooth. I contacted RENPHO support and went through their warranty process — they asked for some troubleshooting confirmations, a screen recording, and the serial number. The replacement was approved quickly, and when I asked to change the size from 11 to 10, they accommodated the request with no issues. The replacement ring arrived and pairs with the app perfectly. Kiki from the support team even followed up afterward to make sure everything was working. Good customer service experience overall.

Easy ordering process and very efficient delivery. Product is excel. Easy to use and feels amazing. I have purchased 3 and everyone who uses it loves it. Live thst it is electric and not a recharge product. Great presents.

After the latest app updates the app is totally worthless. Both the Android and the iPhone app is wrecked. The UI is hard to navigate and the results if you their 2 scales like we do is all mixed up. I am contemplating getting another scale and just throw the scales I have away.
I have tried to explain to them what is wrong support either don't understand or doesn't care.

Delivered promptly and exactly what I wanted

Easy to order. Love the color and the voice! Relaxing has a whole new meaning with a Renpho!!

Not a Fan, it seems to have accuracy issues, changes rapidly after consecutive measurements, changes of multiple percentage of body composition.

I love all your products the Mask w/ LED lights velcrow behind neck chin ears face Out. You can comfortably use face mask for Neck and chest its awesome try it!

Absolutely superb customer service! Very prompt and efficient apart from have high quality products as well. I purchased a morphoscan smart scale and it's performance is absolutely impressive, very accurate and as near as possible as the dexa scan. I'm very satisfied with my scales performance and the overal support I got from the customer service when I needed them. I highly recommend the morphoscan nova to anyone looking to get a high quality smart scale at a reasonable price.

I had an issue with my product, and the customer service team handled it exceptionally well. Elena was professional, responsive, and genuinely helpful throughout the entire process. She took the time to understand my concern and went above and beyond to make sure it was resolved.

I really appreciate the excellent customer service and support. Highly recommended!

So Renpho have decided to change their app, I cannot imagine who thought this was a new improved version. The layout has gone from easy to read to a very busy screen, metrics hard to pull out. Some metrics have risen so dramatically that I just can’t believe the values. Also putting target weights to reach on my main screen, when I’m very happy at 9 stone is just annoying. Why change something that was so user friendly and accurate? Sometimes change is not progress

Been using the Renpho scale for over 6 years. They recently pushed a app upgrade that destroys all past data. Forces advertisements onto phone. And when compared to the old app, the new app is a disorganized mess that routinely crashes and logs out for no apparent reason. Upgrading the app turned a morning weigh-in into a hour and a half debacle, retrieving passwords , rebooting etc.
Also, the app has no way to change the email address.
But they do have an option to delete the account, which is what is going to happen.
And the scale is then going on ebay.

I contacted customer care to help me with an issue that I had with our massage gun. The customer support team were extremely helpful and sorted out my issue and I was very happy with the outcome. I would highly recommend Renpho products because they do stand behind the product that they sell. Thank you so much!

I had an issue that could have easily been frustrating, but this company listened to my concerns and did not hesitate to make it right. Their willingness to hear me out, take my issue seriously, and find a solution truly stood out to me.

It’s refreshing to experience genuine customer service where you feel heard and valued—not just like another customer. I really appreciate how they handled the situation and went above and beyond to make sure I was taken care of.

Thank you for listening, caring, and making it right. I highly recommend this company!

Our family owns two scales, two measuring tapes and one ring. We are beyond pleased with the products. We have used the products for several years. I recently misplaced the charger for the ring and contacted customer service to purchase a replacement charger. I was pleasantly surprised one was sent complimentary.

OK I have to say customer service came through, they replaced my old morphoscan 01 model with a 04 model free of charge. Now that is customer service done correctly. I wanted to update my review because the company did the right thing.

Excellent customer service. I experienced an issue with my Morpho Nova scale, and it was replaced in less than a week after I reported it. I was genuinely impressed by how quickly and professionally it was handled. I've used several Renpho scales over the years and have always been happy with them. I'm still getting accustomed to the Morpho Scan and the amount of data it provides, but I love being able to track my weight progress in such detail. At first, I thought I had lost all my previous data when the replacement arrived, but everything was recovered as soon as I logged into my account, which was a huge relief. There is a lot of information to take in, but so far the experience has been excellent. I would highly recommend it.

I’ve been using a Renpho scales for 6 years. I’ve never had a problem with the old app. This week I could not log into my account as you’d changed the app. All of my historical data is lost on weight and body measurements on the new app. I’m furious. I cannot even see how to log body measurements, this is no improvement and I would have stayed on the old app to continue tracking myself. I also use the app for one guest and all of the history is gone. You can do better than this I am sure! I’ve tried making contact on chat bot who advised that a human would help, but that hasn’t happened. Your new app is awful, it’s hard to read, noting is seen at a glance, and you changed everything without notice. Clearly you’re not customer focussed.

I have bought both the foot and calf massager but there was a slight problem with the calf massager. Initially I thought I was going to have trouble returning for a replacement, especially after seeing the negative reviews on here but I was pleasantly surprised. I can honestly say they went far above and beyond what was required I was most impressed and wouldn’t hesitate to recommend. The sales consultant I spoke to was called Zima and they were polite and courteous throughout. The machines themselves are amazing, well made quality products that work well. Highly recommend.

Amazing customer service. Prompt replies and support and generosity of options on how to solve issues. Build quality of all products I purchased was incredible and definitely not reflected accurate in modest pricing

Updated review 8/10/2026

I'm updating my review as I have been in communication with the support team multiple times since my initial review 3 months ago and I am happy that they have listened to my concerns and implemented pretty much everything that I presented to them. The data from my old scales is now visible alongside the data from my new scales (previously I could only access one or the other at a time which made it a lot harder to track longer-term goals). As well as a number of other smaller UI improvements. I appreciate how attentive the staff have been with my concerns and have genuinely felt listened to and understood rather than just placated.

I am still very sad that I was forced off the old app because visually and functionally it was perfect. But I am learning my way around the new app. There is a lot of information that wasn't on the older app which means there are a lot more ways to get lost and it can be confusing to navigate but it is improving positively and there is a lot more useful information that wasn't on the old app.

Thank you for taking the time to discuss my concerns and to encourage me to stay as a user. I tried multiple other fitness apps while I was boycotting Renpho and none of them scratched the itch that the old Renpho app scratched for me unfortunately. But the new app is slowly growing on me.

Old review 10/7/2026

New app is useless. Being forced to stop using the old one. Will be leaving renpho entirely in that case. Terrible company that doesn’t listen to their customers and clearly don’t use the app themselves or they wouldn’t be forcing everyone to the new one.