Refund promised but never given
I bought a small round green tracker in August 2025 to put in my suitcase for when I was on the train as the luggage racks aren't usually in view. After several attempts I couldn't get the tracker app to work - it showed where my phone was but not my suitcase. I think that was a compatibility issue with my Oppo android device. Only £6.99 but, after numerous emails, I was promised a refund which was never forthcoming. When I questioned this and showed them the info from my PayPal wallet to prove this, they refused to accept this and insisted I had been given a refund. Very disappointed and won't buy from them again.


