Proliability Reviews 

22,094
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,876 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff members are exceptionally helpful, patient, and knowledgeable when guiding individuals through the entire insurance policy setup process. People also deeply appreciate the smooth digital user experience and remarkably quick response times when arranging or renewing their necessary coverage. However, some people mentioned experiencing occasional technical trouble online, noting that specific website sections could be improved or that phone support was preferable. Reviewers explained that while most customer service interactions remain completely seamless, navigating certain online aspects can sometimes feel less updated than direct phone calls.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the helpful, professional, and patient... See more

User experience

People report positive experiences with user experience, highlighting that signing up and renewing coverage... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting patient agents who... See more

Service

Users describe positive interactions with service, highlighting prompt, courteous, and knowledgeable... See more

Website

Consumers find website to be ambiguous because while many reviewers highlighted that signing up and making... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gail Smallwood-Heinderscheit wasn't only friendly, she was really helpful. She explained where I made a mistake on my application then walked me through the application process. Gail made the whole pr... See more

Rated 5 out of 5 stars

Melinda was so kind and helpful. She knew exactly what I needed and walked me through each step. She did her job diligently and thoroughly, walking through each step precisely. She told me what she wa... See more

Company replied

Rated 5 out of 5 stars

Monica Ellis was a GREAT Allied Health Sales Agent. We were able to enroll me in an appropriate policy plan and she aided in the entirety of the process. She executed great customer service and I high... See more

Rated 5 out of 5 stars

The person who helped me get my policy set up was GREAT!!! She explained everything as we went along. Customer Service was great. She took extra steps to make sure I received my information today.... See more

Company replied


Company details

  1. Liability Insurance Company
  2. also in
  3. Association or Organization
  4. Business Insurance Company
  5. Insurance Agency
  6. Insurance Company
  7. Student Insurance Company

About Proliability

Written by the company

Proliability has covered professionals since 1949 with affordable and inclusive professional liability and malpractice insurance for allied health professionals and firms including nurses, nurse practitioners, dietitians and nutritionists, speech pathologists, occupational therapists, athletic trainers, students and more. Proliability also covers lawyers, physicians, accountants, educators, tax preparers, real estate agents and a host of others. Learn more and shop at Proliability.com

Protect your career

Written by the company

Professional liability and malpractice insurance
Affordable, inclusive coverage. Get a quote and coverage today in minutes at proliability.com

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

22K reviews

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4.7

All reviews

(22,094)

1,779 reviews in the last 12 months

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Rated 5 out of 5 stars

Affordable Professional Liability Insurance for Nursing Students

As a nursing student completing my clinical requirements, I needed professional liability insurance that was both affordable and met my school's requirements. After comparing options, Proliability was one of the most affordable choices I found for students.

Being a graduate nursing student comes with many expenses, so finding reasonably priced coverage was a huge relief. I appreciate that Proliability offers an affordable option for students who need professional liability insurance while completing their clinical education.

I would definitely recommend Proliability to other nursing students looking for affordable coverage during their clinical rotations.

August 10, 2026
Rated 5 out of 5 stars

Highly recommend Proliability-an overall positive experience

⭐⭐⭐⭐⭐

Gail Smallwood Heiderscheit was wonderful to work with! She was friendly, knowledgeable, experienced, and incredibly patient. I was touched that she remembered me from almost 20 years ago! She took the time to carefully explore my options and find reasonably priced insurance with coverage that meets my needs.

I truly appreciate her professionalism and personal touch. Returning to Proliability was also an easy choice because I value the quality of their services and the peace of mind their coverage provides. I feel supported and confident knowing I have the protection I need.

I highly recommend Gail and Proliability to anyone looking for knowledgeable, trustworthy, and caring service!

October 14, 2026
Rated 5 out of 5 stars

Carmela Welu

Carmela Welu was knowledgeable, helpful, and patient with me during the entire process. I am happy that I went through her instead of doing it online. She explained everything thoroughly and I feel confident about my choice of company and policy.

October 14, 2026
Rated 5 out of 5 stars

Trina - Awesome Customer Service Rep!

Trina, the representative who took care of me was very professional, helpful, informative and easy to work with. Very friendly in her demeanor and pleasant to talk with. She was able to answer my questions, confirm my information and issue me a policy w/in a 10 minute time frame. Quick and easy to get coverage.

October 13, 2026
Rated 3 out of 5 stars

Process had questions I never had to…

Process had questions I never had to answer before and no explanation . Navigating the application was confusing

October 12, 2026
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Reply from Proliability

Thank you for your feedback. We apologize if the renewal process was confusing. You currently have two active customer accounts. An underwriter will review the accounts and merge them. They will reach out to you with any questions and an explanation of any action taken. If you have any questions, please call us at 800-375-2764.

Thank you.

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