Priority Payment Solutions Reviews 

565
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff members for providing thorough explanations and making the entire onboarding process remarkably smooth, pleasant, and straightforward. Consumers also highlight the consistently excellent overall service quality, amazing rates, and completely transparent communication regarding business costs and agreements. However, some people mentioned negative experiences regarding unexpected monthly charges and persistent recurring billing discrepancies after signing up for services. Additionally, a few clients experienced frustrating communication difficulties, slow response times, and unhelpful interactions from support representatives when seeking help.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting representatives who are patient,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising knowledgeable and thorough... See more

Price

People report positive experiences with price, highlighting that rates are amazing and the lowest available.... See more

User experience

Reviewers mention positive feedback about user experience, noting that they made everything easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alexia reached out to me, she was very knowledgeable and professional. There wasn't any pressure from her for me to how without them. She just explained the advantages of being with their company an... See more

Company replied

Rated 5 out of 5 stars

Gabriel took the time to explain all the necessary details and answered all of our questions. Doug was courteous and introduced himself as someone we can rely on if we ever face any technical issues... See more

Company replied

Rated 5 out of 5 stars

The Granite shop We just signed up for Priority Payment terminal, and Mark Willis and Doug Pennington were a great help. Mark explained all the steps from A-Z. I am looking forward to receiving the... See more

Company replied

Rated 5 out of 5 stars

I receive many phone calls from these types of companies. Luckily, I accepted this one and took a few moments to listen. Well I’ve never seen such customer service in my life. I switched immediately .... See more

Company replied


Company details

  1. Payment Service
  2. also in
  3. Business Development Service
  4. Card Processing Service
  5. Financial Institution

Written by the company

We are one of the premier credit card processing providers in Canada, with low cost rates, new, state-of-the-art equipment, and no hidden fees. We also offer no contract, no obligation, and no cancellation fee programs to ALL Canadian merchants. Try us at no risk for 30 days now!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

565 reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(565)

157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience with Gabriel Laverdure and Doug Pennington

Great experience with Gabriel Laverdure and Doug Pennington at Priority Pay! They were both extremely helpful, patient, and quick to respond throughout the entire process. Starting a new business can be stressful, but they made everything easy and straightforward. They genuinely went above and beyond with their customer service. Highly recommend Gabriel, Doug, and Priority Pay!

October 6, 2026
Rated 5 out of 5 stars

Simple et efficace

October 1, 2026
Priority Payment Solutions logo

Reply from Priority Payment Solutions

Merci pour votre commentaire! On est bien contents de savoir que vous avez trouvé le tout simple et efficace. Merci de votre confiance!

Rated 5 out of 5 stars

Very good tem

Very good tem

September 15, 2026
Priority Payment Solutions logo

Reply from Priority Payment Solutions

Thank you for the great review! We really appreciate your feedback and are glad you had a good experience with our team!

Rated 5 out of 5 stars

Great connections

Charlie King and Doug Pennington were great to deal with, very helpful and could answer all my questions. I'm anxious to try the new system.

September 1, 2026
Rated 4 out of 5 stars

Good experience so far

Great conversation with Charlie & Doug. They were very professional, got to the point without the big sales pitch. Did not take a lot of time. They gave me the details and time to think about it. We are a brand new customer so time will tell if it's as they say. So far a good experience overall.

July 15, 2026
Rated 5 out of 5 stars

Great customer service!

Mark Willis was very patient when trying to connect with me and my crazy schedule. Once we connected he was very thorough explaining everything, and great as we filled out the application together. Doug Pennington followed up the next day to confirm some details and welcome me aboard. I really appreciate having a person and direct line to be able to contact with questions going forward.

June 11, 2026

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