Perfumerías Primor Reviews 

Disappointed.
Lipgloss colour different to the colour advertised. I emailed and they said they deal with queries in order, it took 7 days to respond!! That is a lot of problems/queries.
They said they couldn't refund lipgloss as it had been opened!! Obviously, how else would I have known it was wrong colour.
Definitely would not use them again.

The cosmetic bag was missing from my shipment, even though it was listed among the ordered products. It was only removed from the list of products on the invoice attached to the email informing me that the order had been shipped. I have received no response to either the email I sent or the inquiry submitted through the website.

* STILL NO PRODUCT!
* ONLY SENT PART OF MY MONEY BACK (STILL CHARGING ME FOR A DELIVERY THAT I DIDN’T GET!)
* WEEKS OF AGGRAVATION!
* DON’T WASTE YOUR TIME OR MONEY!*

I made a purchase on September 4th, order number 014100066, I haven't received my purchase yet. I have written to the seller many times, but they don't respond to any of my letters. I have been waiting for a letter since September 14th.I wrote a letter to the shipping company, they told me my order was lost. I want my money back. No one is answering. Very bad service.

***DO NOT BUY FROM THIS COMPANY! ***

They will take your money.
They will not send you your product/s.
They will not refund you.
They will ignore all your attempts to communicate with Customer Service.

***STEER CLEAR - I DON'T WANT ANYONE ELSE TO LOSE THEIR MONEY!***

The other day I made an online purchase and the funds have gone through, yet I did not receive any confirmation email or order number. When I reached out to customer service to explain this, they told me, "Can you provide us with the order number, or else we can't help you?" HELLO, DID YOU EVEN READ MY EMAIL SAYING I DIDN'T RECEIVE A CONFIRMATION CODE, YET YOUR COMPANY TOOK MY MONEY? I provided them with the banking reference, which clearly shows the money going to Primor with the banking reference. Just utter nonsense. I still haven't had my issue solved, and not sure what is going to happen next... I will be shopping at Druni instead.

No response to emails regarding a lost shipment (perfume) that has been "stuck" somewhere in Spain since September 1st. GLS informed me the package was lost, and that was it. Primor hasn't refunded my money or reshipped perfumes, and there is no way to contact them. I’ve lost nearly 300 PLN. I do not recommend shopping here.
21/09 still no answear (I sent a request to the help center)

AVOID - believe the reviews. They are not reliable and take about 10 days between each email. Sent me the wrong products and still haven’t been able to get a return or exchange. I’m spreading awareness everywhere online. Useless!!!!! Zero quality!! Zero care!! Zero understanding. Zero reliability. AVOID AVOID AVOID.
STILL WAITING FOR MY RETURN TO VE COLLECTED AFTER 2 months!!!

Ordered some b July
And my money is gone
There’s nothing delivered to me

I am waiting 2 months for an update for a order the tracking number claims to be delivered, but I never received.

Their customer support responds me once a week, saying they have escalated it to GLS (courier) to solve it. The package was ordered 3 months ago, it was never received by me, and they are still giving the same answer or no answer. 3 months to refund me??? And still counting??? Scammers.

They didint deliver the order, i complaint severalll times, and know they say they will deliver to a pick up spot, thats not what we agreed!

I ordered to my home adress, not some sleezy place far from home.

ahahaahahah, dont take me for a fool, that robotized reply

Lavandaria Self-service Renascer, Rua 1º de Maio, 97, 2845-125, Amora

the person on this paack delievery place, only works somethimes from 15:00 to 18:00, went there today again, and called a number on the door, she said , only in the afternoon!

what!??!?!?

i said i wanted to be delievered at home, not this sleezy shitty place

After this, ill only use perfumes and company

Shitty scammers 3 weeks for my order to be delivered and i still dont know when!!

A tua encomenda será entregue no ponto de recolha Lavandaria Self-service Renascer, em Rua 1º de Maio, 97, Amora 2845-125.



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Scammers!!!!!!

Prices are super good and they have everything youmay think of, but the delievery came in a box that was waaaaayyyy to big for its content.

The order took a couple of days for processing, but once shipped arrived very quickly. Very good price, cheaper than other shops. I will buy again.

I received a product that had clearly been opened before delivery. It was sold as a set, but it arrived without the original protective wrapping. None of the items were in their proper places, and none of the products had their original packaging, seals, or any other security features confirming that they had not been previously opened or used.

This is completely unacceptable, especially when purchasing a product advertised and sold as new. I expected to receive a brand-new, factory-sealed set, not one that appeared to have been opened and possibly handled before being sent to me.

Very disappointing experience and definitely not the condition in which a new product should be delivered.

Awful experience! Application constantly lags, and order came broken and destroyed. Packaging is awful but customer service is even worse. I have been sending them emails regarding my order and each time they ask for photos AGAIN which btw I have sent in first place. So if you want to save your sanity better opt for Notino better quality competitive prices and better packaging and guess what CUSTOMER SUPPORT actually EXISTS !!!!

I rarely leave negative reviews, but this experience at Primor Preciados (C. de Preciados, 9, Centro, 28013 Madrid, Spain) was unacceptable.

During my first visit, a member of staff on the third floor gave me the wrong price and the wrong product variant due to poor communication. At the checkout, the cashier on the ground floor rushed me to pay while I was still completing my Tax Free paperwork, so I didn’t have enough time to properly check the product.

When I returned to request a refund, three members of staff at the customer service desk were extremely rude. They repeatedly interrupted me, refused to listen to my explanation, and insisted that I could only receive a voucher. I explained that the mistake had been made by a member of staff, not by me, and I suggested reviewing the CCTV footage and speaking to the employee who served me on the day of purchase. They refused to consider this and instead blamed me.

What disappointed me most was the attitude. I felt ignored, disrespected, and treated as though my concerns did not matter. For a store located in one of Madrid’s busiest tourist areas, I expected much more professional customer service.

I hope Primor will investigate this incident by reviewing the CCTV footage and speaking to the staff involved. I am not simply asking for a refund—I am asking for a fair investigation and accountability.

Hi. Dear Primor Customer Support Team,

I hope this email finds you well.

I am writing to inquire about a sudden price change for two items I was planning to purchase:

Lancôme La Vie Est Belle 100 ml Refill: Previously €65.00, now listed at €72.75

Prada Paradoxe Intense: Previously €82.00, now listed at €93.94

Could you please clarify why the prices increased so abruptly? Additionally, I would like to know if these prices are temporary or if there will be new discounts on these fragrances in the near future.

Thank you for your time and assistance. I look forward to hearing from you.

Best regards

I placed an order on 17 th July to be delivered to local Primor shop . The payment of €57.92 was taken from my account on 20 July, but I still have no order, no information, and no response from Primor.

My order is marked as “Cerrado” (Closed), yet the store confirmed they have never received it. I have contacted customer service several times by email and through other channels, but nobody has replied.

It is unacceptable to take a customer’s money and then provide no order, no information, and no customer support.

If I do not receive a response within 48 hours, I will have no option but to escalate the matter through my bank and the appropriate consumer protection authorities.

My order was placed on 17 July and is still marked as “Processing”.

I have already requested a refund but have not received any response.

If I do not receive either a shipment confirmation or a full refund within 48 hours, I will initiate a chargeback through my bank and file a complaint with the European Consumer Centre.

Payment taken but my order never arrived – no proper support

I placed an order on Primor and the payment was successfully taken from my bank account\. However, I never received my order confirmation email, tracking information, or my package\.

I contacted customer service and provided the available payment details, but my problem has still not been solved\. I only want my order to be located and delivered, or my money to be refunded\.

This experience has been very disappointing\. I hope Primor takes responsibility and resolves this issue as soon as possible\.