PostNL Reviews 

I sent a package back via PostNL. An attempt was made to deliver it to a warehouse at night, outside of business hours. It has now been marked as "delayed" for a week. When contacting customer service, they cannot say whether the package has been delivered or not. Their customer service closes the chat before you have finished asking your questions.

I honestly don’t understand how such a small country can have such a bad delivery experience. I’m Brazilian, and our most important delivery service is kind of public, yet we have a better service than the Netherlands. So you can imagine how high the bar is. Together with paracetamol, this is the biggest joke of this little country. Please, just be better.

Absolutely worthless. Ordered a package, they couldn't deliver it to a pickup point so they decided to bring it to the other side of the Netherlands... I cancelled the order and now the second time they do the same. 3 Provinces away because they fail to do their job.

The most incompetent delivery service I have experienced. If you have the chance, order anywhere else.

DO NOT USE POST.NL ANYMORE!!!!!
Any parcel lost, case created online, nothing happens!!!
When you find a phonenumber to call and ask them about your case, they tell you, no does not work, we will create another case!!!! Another case it created.
BOTH more then overdue!!!!! NOT 6 DAYS as mentioned.
NOW 14 days overdue, no response at all - calling about my CASE, I will mention it. NO Manager available. WE WILL INFORM you within 8 DAYS!!
Nobody is telling you anything, MONTHS NOW
Online they removed that they send me to pick, will I was sending it to a shop. Then they said online that shop was not open, so they send it to pickup (also removed from the post.nl track & trace), SHOP says they do it all the time if they run out of time. POSTNL is checking nothing. MY shoes that I returned are 239 euro, POSTNL - DO NOT USE THEM!!!!! They have an extra business

They say it’s comfortable to live in NL. But being here quite a while, companies like this make me doubt that it’ll add up to my comfort. My delivery 3SYQUH5136577 has been stuck since Saturday. No updates, no change in the delivery - whatsoever. Customer service says they legally have 5 days. 5 days are over today. No clear solution.

Worst company I've worked with. Tracking made no sense whatsoever and waited a month for a parcel that never arrived.

Trying to find a parcel LX097802033NL but postNL tells me they cannot provide any information about the parcel. Customer service closed the call without answering my questions.

Disastrous delivery. They announced a slot of 3 hours that they did not respect. No news. 2 hours latter I call and they tell me that the truck had a problem and that they do not know when will it be delivered

AVOID EVER USING POST NL. Pay for any other delivery service even if it costs 10x more!!
I ordered an item next day delivery on the 3rd September. On the 4th September, I stood outside of my apartment building as the Post NL van drove down to my street.
The driver stopped at my apartment building, didn’t even get out of the van and said delivery was not possible. When they drove off, I followed and when the van stopped down the street I asked the driver for my parcel. He pretended to look for it and then claimed he couldn’t give it to me. No reason given.
It was then supposed to be delivered to a PostNL point on the 5th. They claimed the PostNL point was full. I went to the postNL point myself to see if they somehow had received my parcel, only to be told he no longer accepts postNL packages because of how bad postNL are! So he wouldn’t ever receive my package. The package was then supposed to be delivered to another postNL point today (7th September). Surprise surprise, your package is delayed, expect delivery tomorrow! To make it even better,
I called the customer service. After having the phone hung up on me twice, I eventually spoke to someone. They were extremely rude, telling me that their policy for next day delivery is 4 working days. They refused to tell me where my package actually was, and after asking to speak to a supervisor, they hung up the phone! This company is an absolute joke. AVOID

I stumbled upon the reviews of PostNL and the low review score they have here on TrustPilot because of bad experience with another Logistics Company and wanted to compare the score.
I fully understand that people will most likely only fill in a review for every bad experience with PostNL versus filling in a review for every good experience you have. In my experience I have almost 99% good experiences with PostNL and they outperform other Dutch logistics companies. This is my attempt to balance the score.

I don't know why they have dropped my parcel so far away ! It should have been delivered at my place. I won't go get it as I don't have a car. Too bad.

I was expecting for a parcel from China but never recieved It.
Post NL says that i asked for a change on delivery time, but i NEVER asked for any change whatsoever.
The sellers tell me to contact post NL, but It seems they don’t know where is my parcel.
I didn’t ask the sellers to choose this Company- post NL .
DON’T TRUST THIS GUYS.

Package to point 47 minutes away from home. I complained to support. They said there's nothing they can do. Guess I'll have to rent a car to pick up my package.

In a few weeks, two of my orders have been returned to sender with reason: could not be delivered.
The truth is, that the courier never came to my door.
This can be verified with my door camera.

They steal my presents what 8 sent for my family and even not pay my injurens money back.
I injure for 500€ my pack but they not pay me out this.

As the parent of my child, I should be able to know when mail arrives that is ADDRESSED TO THE CHILD’S PARENTS, as well as where it comes from. Because you do not indicate this, I am missing important information that is addressed to me (and her father) regarding our child!!!!!!!! This is simply not acceptable and needs to change!

This includes, among other things, important letters from the child health clinic, as well as mail addressed to the “parents of” the child, etc.

My two-year-old child is obviously not able to access or manage her own mail yet. We, as her parents, are responsible for managing this on her behalf, and therefore we should be able to see when mail is addressed to her parents regarding her care and well-being!!

I just cannot understand how I as the recipient of the package cannot cancel or change the time or place of delivery, and the sender also can't cancel delivery. The only solution is for me to refuse it when the driver comes to my door which is just a waste of time for the driver and myself.
The package was scheduled to arrive saturday and they changed to monday between 14 and 17:15, when no one will be home, and based to past experiences I can imagine that the driver will leave the package either in front of the building or in the hallway in front my door.
No logic to the people running this circus.

What a discracefull service won’t investigate a package that was marked delivered but not recieved because it wasn’t sent registered or some lame excuse when someone’s property has been trusted to you THAT I PAID FOR!’90 euro gone because of INCOMPETENCE..worst service ever don’t use them save your money AND DONT TRUST A COMPANY THAT TAKES YOUR MONEY AND LITERALLY DOES NOT DELIVER YOU DESERVE SUCH A CRAP RATING

I can’t believe they weren’t shut down already. Multiple packages lost, some packages give me updates for weeks without being delivered. Random drop off points, only package delivery service that gave me so many headaches and no solutions …