Pool Supplies Canada Reviews 

I bought a cable and winch to close our 27' round pool from them. The cable should be 100', but it did not even reach around the pool diameter - it was at least 10' to short to go around. When I called to get a replacement they wanted visual proof! They would not say how to prove it and denied me a replacement. I've spent thousands of dollars with them but will NEVER EVER do business with them again. They are scam artists and cannot be trusted.

I had recently ordered a replacement heat exchanger for my pool heater (~$1500). Upon receiving the heat exchanger I did a final search for a used one and found one. I was hoping to be able to send the one I received from Pool Supplies Canada back to them for a refund, and figured I'd have to pay shipping and perhaps a restocking fee, etc. Upon speaking to their support (Maria), she provided me a pre-paid shipping form, and it really made my day. I have purchased numerous parts and products for my pool and hot tub through this company and will continue to do so in the future.

I tried to leave a google review and could not. The company blocked the ability to leave a google review!
This company deserves one star because of poor customer service. We ordered a pool filter cover and a pool cover. Well the company sends over two pool filter covers by mistake. I reached out to the company to tell them their mistake and each communication was followed by a week of no response then finally they admitted that the order they sent out was wrong. They proceeded to ask me to send numerous pictures of the order of the double pool filters once they receive that information they proceeded to tell me to the only way they were going to replace that pool filter and send out the proper pool cover that I had ordered was if I cut up the pool filter and sent them a picture. This is where the company is failing in customer service. Any other company would say just keep the pool filter will send out the right item. I do not recommend this company to anybody.

Second bad experience with this company. Had issues obtaining my credit for an item sent back. This time it’s a warranty issue for a winter cover less than a year old. They will nor honor warranty. Not buying from this company ever again. Do not recommend.

I bought a pool liner and it wasnt worth it. My friend who worked in pool installation 4 year looked at it and said he never seen a liner this thin and cheap. 2 stars cause shipping is fast but honestly not worth the price for cheap stock bought in china and resold.

I participated in an online promo that didn't go quite as planned. I wrote Pool Supplies Canada's customer service and they got back to me quickly. A couple days later I received an email telling me that they rectified the issue and went beyond what they needed to do.

I'm impressed with their customer service (and prices). I have used them before and I'll definitely make them my default pool supply retailer.

I have been purchasing from Pool Supplies Canada for several years. recently I had a small issue and they addressed the issue immediately and went above and beyond to resolve the issue.
Highly recommend this company! Very high quality products!

I can’t say enough good things about McKenna at Pool Supplies Canada.

After spending a couple of months going back and forth trying to resolve a warranty issue with my brand-new pool heater, communication was lacking and the sense of urgency was non existent. Everything changed when McKenna took over my case.

From that point on, she owned the issue from start to finish. She was the only person who consistently returned my calls, always replied promptly, kept me updated throughout the process, and worked with me every step of the way to make sure everything was resolved.

Thanks to her persistence and dedication, I received a replacement heater, and she even arranged for a two-year warranty on the new unit to make up for the inconvenience. I truly believe that if it hadn’t been for McKenna, I’d probably still be fighting to get this warranty claim resolved.

Customer service like hers is hard to find. She turned what had been a very frustrating experience into a positive one, and she’s a huge asset to Pool Supplies Canada. Hats off to McKenna for going above and beyond—I sincerely appreciate everything she did.

I dealt with Makenna at PC and she went above and beyond to ensure customer satisfaction! PC shipped my order asap but through no fault of theirs it remained in my hometown on the dock unnoticed by the carrier until I pushed and pushed to locate it. When I advised Makenna about kissing a whole week of summer in a place where we only get 6 weeks as it is, she sprung into action and offered me an unexpected but gratefully received gift . I was very impressed with Makenna’s understanding of the importance of customer satisfaction and her company’s role in total service from order to receiving.

Ordered a paint can on Tuesday.
Had to purchase delivery from FedEx to expedite shipment.
Looks like product damaged and now by Thursday night still unable to connect with customer service to establish if picking up at warehouse or getting delivered by Fed Ex? I mentioned I wanted quickest deliverable time. As CS do not work in Warehouse and you cannot speak to anyone at warehouse very poor follow up.
Still waiting as record heat for pool paint is in limbo!

I have been a customer of Pool Supplies Canada for around 15 years. I have always been pleased with their products and service...at least until today. I always order more than I actually need to take advantage of their free shipping. Just a little over a month ago I placed an order and the shipping was free and it was delivered in just a few days. Today, I received an email detailing a special sale with free delivery over $99.00. I spent over an hour choosing items...chlorine pucks, pool floats and toys for the grandkids, etc. My order came to over $200. When I got to checkout and my credit card was already charged, I found that I was denied the free shipping. The fine print indicated that my address was "remote". I phoned them and was told nothing could be done and it was the shipper's fault. If my location is "remote" then why did a previous order just over a month ago and 15 years of placing several orders always qualify for free shipping. The shipping fee is not the real issue, it's the sudden change in policy and not adding the fee until after the credit card is charged. I immediately canceled the order and will not give them my business again, after 15 years of loyalty. Very, very disappointed!

Extremely disappointed with Pool Supplies Canada. In my experience, once the sale was completed, the aftercare support was basically non-existent. I needed help resolving a parts/compatibility issue and felt like I was left to figure it out myself. Pool products are technical, and customers need real support when something does not fit or work as expected. I would not order from them again.

So helpful to my special needs in solving a potential issue. They took the time to make sure I was taken care of.

In the past we had positive experiences but not with an expensive replacement part for our Sand Master filter. We placed the order in August 2025 but it did not arrive until many months later after the pool was closed for the season. and it was the wrong part There is no order for the purchase on the web site when I logged in to my account. to be able to get a RMA. We sent several emails with the order number and details but now they are implying that we ordered the wrong part and want evidence of what we ordered when the order is not even listed on on their web site. The Sand Master filter we purchased 2 years ago is listed but not this most recent purchase.Why is it not listed, why did we have to wait months for arrival, why was the wrong part sent, and why does their system not show what we ordered?
They have placed the onus on us to provide evidence of what we ordered when it should be available within their data base.
This stinks and we will never order anything from Pool Supply Canada in the future.

Excellent customer service, fast delivery and superior product. Makenna M helped me with a product exchange and it literally took 48 hrs for the new parts to arrive. Very happy with the company and professional client services.

After placing an online order, a problem arose with the carrier FedEx because no street name was included in the shipment. So, after speaking with Pool Supplies customer service, I was told I would have had to pay an additional $10 to change the address or return the package to Pool Supplies, which I chose to do. However, with the refund issued, they deducted a $10 return fee that they never mentioned. This company is defrauding people. I see I'm not the only one this has happened to. I'm sending them a formal notice. What terrible service.

This past weekend, I had an unfortunate delivery experience from FedEx for a package shipped by Pool Supplies. When I had originally placed the order, I had made a mistake with the address. Short story: shipment didn't arrive; I couldn't update the order; etc. I was annoyed that the address issue hadn't been caught by PSC or Fedex. After complaining via TrustPilot, PSC was quick to respond, and they fixed the problem. Amazing customer service.

BRUTAL. There are lots of other pool places - find one.
These fools walked away from a $4K order because of some fuel charge nonsense. Despite their website saying free delivery over $150.
They Don't answer emails. Oh - and their VP doesn't answer messages.

Had an issue with a missing delivery,Omar/Raylynne h and the support team handled it swiftly and had a replacement order at my door within 2days,awesome response,thanks poolsuppliescanada, William Whyte

Excellent service from Natasha. Fast, efficient, and friendly service. She was knowledgeable, patient, and incredibly helpful as she recommended several feasible options.