This is the third time I purchased n-scale Kato trains and structures from Plaza Japan. I am 100% satisfied with the price, packaging and delivery. Aside from making the on-line shopping experienc... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Plaza Japan is the leading online retailer of authentic Japanese anime action figures, plastic scale model kits, toys, puzzles, and more. Shop today!
Contact info
2-1-13-8F, Awajimachi, Chuouku, 541-0047, Osaka, Japan
- info@plazajapan.com
- plazajapan.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
it was AMAZING!
it was AMAZING!! i wish i could rate 5 stars, my only complaint was that it took a while to get here— but it did come in the end!! (about 30 days) i would recommend!! the figure was also not a scam
The hunt is finally over!
So I’ve been hunting a particular item, the mega D10 beastbox, and I had been looking everywhere and wasn’t sure I wanted to order it from overseas, but boy am I glad I did, they had the item at an amazing price shipping was reasonable, shipping time wasn’t bad either, the item was packaged extremely well, and was in flawless condition,they even put a nice little sticker on the side for the carrier to see saying thank you and that the item is a special item going to a special person. I will be buying more from plaza japan most definitely, I will trust them with all my hard to get toy needs from now on A+++++
Excellent service and quality products
Have used PlazaJapan twice now and both experiences have been excellent. Prompt and efficient attention to my orders and all goods have arrived well packaged and in good order. Product quality is excellent and website ordering easy.
My last order arrived (Australia) within a few days and tracking was provided.
Will use PlazaJapan again.
Shipping was initially slower than…
Shipping was initially slower than expected but once it left Japan all was well. Would do business again
High quality tools at a competitive price
Great selection of very specialist needle files much cheaper (even with postage) that that available in the UK. The delivery timescale was OK and the seller was very responsive to my enquiries. Very polite and respectful too! Many thanks.
Arrived in 2 weeks with cheapest…
Arrived in 2 weeks with cheapest shipping option and it’s perfect!! Super happy with my order
Amazingly fast shipping right to my…
Amazingly fast shipping right to my door in 3 days 3 DAYS!!! I bought a medicos king crimson SAS figure they included a little note to be careful with the figure when posing out the box as it could be fragile which was very nice as I like to pose my figures immediately the price for both king crimson and diavolo were very modest much much better than paying on eBay or Amazon I’m definitely gonna be shopping for any JJBA merch here from now on
Amazing Spidey and Amazing Experience!
I live in India. I ordered the Mafex N 248 - The Amazing Spider-Man action figure from Plaza Japan. Here follows my Review:
I am extremely satisfied with the amazing Support Team of Plaza Japan, which accommodated my requests and resolved any and all queries that I had with prompt responses.
1. I had placed my order as a Guest Customer without having made an account. I eventually created my account, after placing my order. So naturally my Order History wasn't accessible. Upon raising this concern with the Plaza Japan Team, they got back to me very shortly with resolution to my issue by transferring my order details to my newly created account. Very much appreciated!
2. My order was placed on a weekend. Hence there was a slight delay in the shipment of my order. But as soon as I raised this concern, the Team immediately got back to me with acknowledgement and worked on the issue. The order was shipped within a couple hours on the first working day of the following week.
3. UPS Express Saver was the delivery option that I had picked. Their coordination with Plaza Japan and eventual delivery service is practically flawless! Absolute transparency throughout the process. The order was delivered to me well within the assured timeline.
4. To talk about the Mafex N-248, what can I add that hasn't been already said? It is hands down the Best Amazing Spidey out there! I am absolutely in love with this one! This is my first Mafex figure, and Plaza Japan made my experience all the more merry and enjoyable!
I would like to thank and applaud the amazing Plaza Japan Team for the amazing experience that they made available to me. I wholeheartedly recommend everyone to get their hands on their next collectibles, from the most amazing collection available at Plaza Japan.
Kudos to Plaza Japan!✨
Order Experience with Plaza Japan
This is my 3rd or 4th shipment from Plaza Japan and the experience has been satisfyingly consistent. The packaging is superb and the delivery time is quick. I always look forward to placing an order with Plaza Japan. Arigato!
Brilliant experience !
Speedy, fast, quality packaging and lovely experience. My second time ordering from Japan and no issue at all, will be purchasing from here again!
Plazajapan is great
Plazajapan is great. My order made its way to the UK in just over a week and the shipping was very reasonable. Everything arrived perfectly and the tracking was good too! Thanks so much!
3D Crystal Puzzles - Roses In A Vase (Purple and Black)
Great Seller, super-fast shipping and well packed. The 3D Crystal Puzzles - Roses In A Vase (Purple and Black) arrived exactly as described and in perfect condition. Great deal for a fantastic item. Great communication and super customer service. Thank you very much.
0 updates regarding my order so far..
0 updates regarding my order so far..
It has been 17 days since i got my order confirmation.

Reply from Plaza Japan
Fantastic company
Fantastic company, they helped me when I myself made a mistake in regards to an order.
Fantastic international seller; will gladly buy from again.
Plaza Japan offered the Pilot Custom…
Plaza Japan offered the Pilot Custom Heritage SE fountain pen at the best price I could find. The website was descriptive enough to ensure the item purchased was the item desired. The item arrived within a week and was well packaged to protect the pen and box. Customs fees are separate from the website pricing, so you need to be aware of that cost which will be paid by delivery time.
I really like Plaza Japan
I really like Plaza Japan. Good service and good prices on plastic models kits.
Very fast delivery and great prices!
I ordered a Kato N scale locomotive and passenger car set from Plaza Japan and had it shipped to the USA. It was shipped very quickly and the items were very well packaged and arrived very quickly. The prices were great! I highly recommend Plaza Japan!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







