Plaza Japan Reviews 

7,786
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 905 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the very secure and careful packaging that ensures products arrive in pristine condition without any damage whatsoever. Active consumers are also extremely impressed by the extensive product catalog, which features unique items at remarkably reasonable prices compared to alternative online stores. Many happy buyers consistently highlight the exceptionally fast delivery times and the smooth overall purchasing process from start to finish. However, some customers also noted occasional shipping delays, mentioning that it can sometimes take a rather long and frustrating wait for international packages to be dispatched or delivered.

What people talk about most

Product

Clients share positive opinions on product quality, praising the authentic items and great prices, though a... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting super-fast shipping... See more

Order

Reviewers highlight positive aspects of order, noting that packages arrive in good condition and consumers... See more

Price

Consumers find price to be a major highlight, consistently reporting that products are offered at the best... See more

Quality

People report positive experiences with quality, highlighting that items consistently arrive in pristine... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the third time I purchased n-scale Kato trains and structures from Plaza Japan. I am 100% satisfied with the price, packaging and delivery. Aside from making the on-line shopping experienc... See more

Rated 5 out of 5 stars

I am super happy with my order and will be ordering again! I bought about 20 different plush keychains for an extremely reasonable price (all other sellers I found online were at least twice as expens... See more

Rated 5 out of 5 stars

Great service , good quality Swiss railway n gauge kit at a fraction of the price of uk stuff. You can buy it from uk suppliers but there’s no point as you can get it cheaper direct even with the shi... See more

Rated 5 out of 5 stars

Communication was exemplary. Products came in excellent shape. Price for Ultimate Guard Katana sleeves were excellent. Items were shipped quick. I have no complaints. If I ever need to buy from Japan,... See more


Company details

  1. Hobby Store

Written by the company

Plaza Japan is the leading online retailer of authentic Japanese anime action figures, plastic scale model kits, toys, puzzles, and more. Shop today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(7,786)

958 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

it was AMAZING!

it was AMAZING!! i wish i could rate 5 stars, my only complaint was that it took a while to get here— but it did come in the end!! (about 30 days) i would recommend!! the figure was also not a scam

September 19, 2026
Rated 5 out of 5 stars

The hunt is finally over!

So I’ve been hunting a particular item, the mega D10 beastbox, and I had been looking everywhere and wasn’t sure I wanted to order it from overseas, but boy am I glad I did, they had the item at an amazing price shipping was reasonable, shipping time wasn’t bad either, the item was packaged extremely well, and was in flawless condition,they even put a nice little sticker on the side for the carrier to see saying thank you and that the item is a special item going to a special person. I will be buying more from plaza japan most definitely, I will trust them with all my hard to get toy needs from now on A+++++

October 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality products

Have used PlazaJapan twice now and both experiences have been excellent. Prompt and efficient attention to my orders and all goods have arrived well packaged and in good order. Product quality is excellent and website ordering easy.
My last order arrived (Australia) within a few days and tracking was provided.
Will use PlazaJapan again.

October 14, 2026
Unprompted review
Rated 5 out of 5 stars

High quality tools at a competitive price

Great selection of very specialist needle files much cheaper (even with postage) that that available in the UK. The delivery timescale was OK and the seller was very responsive to my enquiries. Very polite and respectful too! Many thanks.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Amazingly fast shipping right to my…

Amazingly fast shipping right to my door in 3 days 3 DAYS!!! I bought a medicos king crimson SAS figure they included a little note to be careful with the figure when posing out the box as it could be fragile which was very nice as I like to pose my figures immediately the price for both king crimson and diavolo were very modest much much better than paying on eBay or Amazon I’m definitely gonna be shopping for any JJBA merch here from now on

October 12, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Spidey and Amazing Experience!

I live in India. I ordered the Mafex N 248 - The Amazing Spider-Man action figure from Plaza Japan. Here follows my Review:
I am extremely satisfied with the amazing Support Team of Plaza Japan, which accommodated my requests and resolved any and all queries that I had with prompt responses.
1. I had placed my order as a Guest Customer without having made an account. I eventually created my account, after placing my order. So naturally my Order History wasn't accessible. Upon raising this concern with the Plaza Japan Team, they got back to me very shortly with resolution to my issue by transferring my order details to my newly created account. Very much appreciated!
2. My order was placed on a weekend. Hence there was a slight delay in the shipment of my order. But as soon as I raised this concern, the Team immediately got back to me with acknowledgement and worked on the issue. The order was shipped within a couple hours on the first working day of the following week.
3. UPS Express Saver was the delivery option that I had picked. Their coordination with Plaza Japan and eventual delivery service is practically flawless! Absolute transparency throughout the process. The order was delivered to me well within the assured timeline.
4. To talk about the Mafex N-248, what can I add that hasn't been already said? It is hands down the Best Amazing Spidey out there! I am absolutely in love with this one! This is my first Mafex figure, and Plaza Japan made my experience all the more merry and enjoyable!
I would like to thank and applaud the amazing Plaza Japan Team for the amazing experience that they made available to me. I wholeheartedly recommend everyone to get their hands on their next collectibles, from the most amazing collection available at Plaza Japan.
Kudos to Plaza Japan!✨

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Order Experience with Plaza Japan

This is my 3rd or 4th shipment from Plaza Japan and the experience has been satisfyingly consistent. The packaging is superb and the delivery time is quick. I always look forward to placing an order with Plaza Japan. Arigato!

October 5, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant experience !

Speedy, fast, quality packaging and lovely experience. My second time ordering from Japan and no issue at all, will be purchasing from here again!

October 7, 2026
Unprompted review
Rated 5 out of 5 stars

Plazajapan is great

Plazajapan is great. My order made its way to the UK in just over a week and the shipping was very reasonable. Everything arrived perfectly and the tracking was good too! Thanks so much!

October 7, 2026
Unprompted review
Rated 1 out of 5 stars

0 updates regarding my order so far..

0 updates regarding my order so far..
It has been 17 days since i got my order confirmation.

September 20, 2026
Plaza Japan logo

Reply from Plaza Japan

Thank you for bringing this to our attention. We are sincerely sorry for the delay and for not providing an update sooner.

One item in your order was delayed in reaching our fulfilment centre. We expect to receive it tomorrow and will dispatch your order as soon as it arrives. Your tracking details will be sent to you by email once the order has shipped.

Please accept our sincere apologies for the inconvenience, and thank you for your patience and understanding.

Best regards,
Plaza Japan

Rated 5 out of 5 stars

Fantastic company

Fantastic company, they helped me when I myself made a mistake in regards to an order.
Fantastic international seller; will gladly buy from again.

October 2, 2026
Unprompted review
Rated 5 out of 5 stars

Plaza Japan offered the Pilot Custom…

Plaza Japan offered the Pilot Custom Heritage SE fountain pen at the best price I could find. The website was descriptive enough to ensure the item purchased was the item desired. The item arrived within a week and was well packaged to protect the pen and box. Customs fees are separate from the website pricing, so you need to be aware of that cost which will be paid by delivery time.

October 4, 2026
Unprompted review
Rated 5 out of 5 stars

Very fast delivery and great prices!

I ordered a Kato N scale locomotive and passenger car set from Plaza Japan and had it shipped to the USA. It was shipped very quickly and the items were very well packaged and arrived very quickly. The prices were great! I highly recommend Plaza Japan!

October 5, 2026
Unprompted review

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