This is a scam. You purchase a subscription but you still have to pay for tokens. You are given a notification that credits have been applied but they never show up. It's AI feature DOES NOT LISTEN, A... See more
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Really good for free generations, However, I feel like the platform scams me out of credits by doing the most dumb generations, totally ignoring the prompt, even if I now provide the scene image, i... See more
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PixVerse consistently ruins your shots by randomly introducing movements or actions that, in your wildest imagination, you would not expect. Their prompting guide, which I stumbled upon, tells users t... See more
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1/8/26 I am reading the reviews and I agree with the adding of things that I did not request in my description. I think it is set up to possibly get subscribers to use more credits or run out of c... See more
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Company details
Written by the company
Video intelligence is transforming how visual content is created and consumed. PixVerse makes its benefits accessible to all, building a global video ecosystem that unlocks boundless imagination and creativity.
Contact info
United States
- support@pixverse.ai
- pixverse.ai
2.3
Poor
130 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 2 weeks
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Do not waste your time or money !!!
I was excited about using pixverse for a project for work. I purchased the subscription, then found I had to buy credits to make anything.
The application kept crashing. Constantly.
I asked it to make videos it would at words that weren't English. Or objects that didn't belong. It was extremely frustrating.
Then it would stop working. Not opening.
I reached out to customer service, who took ages to reply.
They wanted screen recordings which I sent. They didn't get back to me. Then I sent them another email request I got the same response. Then another. Then another. I just wanted a damn refund for a faulty product.
I would not recommend this company or their product, it's crap.
I'm still waiting on a refund and response. Anyone have ideas how to actually get help from this company I'd appreciate input.
September 23, 2026
Unprompted review
Reply from PixVerse
Hello, we’re sorry that you submitted the requested screen recording but did not receive a timely or effective follow-up, making an already frustrating technical issue even worse.
A subscription includes the benefits and credits listed for the selected plan, but it does not make every generation unlimited. Each video generation uses credits based on the model and settings selected.
Please reply to your existing support email with your PixVerse account ID, the original share links for the affected videos, and your order number. If you have already provided the screen recording and these details, there is no need to send them again. Our team will review the existing case history, investigate the app crashes and incorrect generation results, and assess your refund eligibility.
Rip off 7 euro for a AI photo that…
Rip off 7 euro for a AI photo that doesnt look like me that i didnt want appoloaded to make video of me and friend and just kept asking me to pay more 🤬😡
October 7, 2026
Unprompted review
Reply from PixVerse
Hello, we understand how frustrating it is when the generated result does not resemble you or meet your expectations.
Some PixVerse features are available only with certain subscriptions, so the app may display a subscription prompt when you try to use them. If your credit balance is insufficient for the selected generation, you may also see an option to purchase a credit pack. These are purchase reminders only—PixVerse will not complete an additional charge without your confirmation.
If you’re unhappy with the generated content, please send your account ID and the original share link for the affected video to support@pixverse.ai. Our team will review the generation details and help determine what caused the issue.
1 star
1 star — Great way to discover what stops working after you pay
PixVerse is one of those services that becomes considerably less impressive once you actually give them money.
Before subscribing, I was able to generate and edit images without much trouble. After paying and gaining access to their more advanced models, I discovered that some of those models appear to apply much stricter restrictions to reference images — including material that the service had previously allowed me to work with.
That would already be annoying, but restrictions are not even the worst part.
When an image apparently gets rejected, PixVerse often does not tell you that it has been rejected. The job simply stays in **“Queued” indefinitely**.
No error.
No moderation warning.
No “this image cannot be processed.”
No useful explanation whatsoever.
So instead of immediately knowing that the request will not run, you sit there waiting, retrying it, changing perfectly innocent prompts, wondering whether the servers are overloaded, and wasting your time trying to diagnose a problem the service could have explained with one sentence.
I tested this with an extremely simple prompt: **“improve quality so I can print it.”** The image still remained stuck in the queue. At that point the problem was clearly not some questionable wording in the prompt.
And then there was their heavily advertised **“14 days unlimited” GPT Image 2.5 promotion**.
What was not made clear when I subscribed was that these were **not 14 days from the date of subscription**. It was a fixed promotional window that had already been running for roughly **12 days by the time I paid**.
In other words, I subscribed while being shown a “14 days unlimited” promotion that had almost completely expired already, with no clear warning during the subscription process that I was actually joining it at the very end.
I was able to use it freely that night. The following morning the promotion ended, and the same operation suddenly cost **150 credits per image**.
Perhaps all of this can technically be justified somewhere in the terms and conditions. That is not the point.
Good services communicate limitations clearly.
Good services tell you when a generation has failed.
Good services do not leave rejected jobs pretending to be queued forever.
And if a paid model has significantly different restrictions from the models people can try before subscribing, that is information customers should be able to understand **before** they pay.
The same applies to promotions. If you advertise “14 days unlimited” to someone whose access will actually last little more than a day because the promotion is already almost over, **that should be made unmistakably clear before they subscribe**.
PixVerse can produce very good results when it works. Unfortunately, my experience after subscribing has involved spending far too much time figuring out what the interface refuses to tell me.
The image generation may be advanced.
The customer experience certainly isn't.
October 5, 2026
Unprompted review
Reply from PixVerse
Hello, thank you for describing your experience in such detail. We understand how frustrating it is to pay for access to additional models and then spend so much time waiting instead of actually creating.
Different models have different capabilities and content-safety requirements, so an image accepted by one model may not always be processed by another. A paid subscription provides access to the models included with the plan, but it does not remove each model’s safety review. That said, a task should not remain in “Queued” for an extended period without a useful status or error message. Queuing can be caused by several factors, including an unstable network connection, service load, content review, or a technical issue. We therefore need to inspect the specific task records before confirming what happened.
The “14 days unlimited” GPT Image 2.5 offer referred to a fixed platform-wide promotional period, rather than 14 days beginning from each user’s subscription date. The campaign end date was included in an in-app notice, although we understand that you may not have seen it before subscribing. Users who joined during the campaign could use the offer for the remaining promotional period, after which the standard credit cost resumed. We’ll share your feedback with our team and consider making campaign end dates more prominent in future promotions.
Please send your account ID, affected task IDs, approximate submission times, model names, and screenshots showing the “Queued” status to support@pixverse.ai. Our team will review whether the tasks were affected by content review, service conditions, or another technical issue. If a task ultimately shows as Failed, the credits should be returned automatically.
Would not recommend.
Would not recommend. Subscribed 10 months ago. at first it was excellent and a lot of fun. Then slowly it became more and more difficult to use and very censorious to the point It would not process any photos that I input. These photos are glamour photographs of a beautifully dressed lady and a million miles away from material that would violate decency. Now it is not fit for use and i am prematurely cancelling it.
September 18, 2026
Unprompted review
Reply from PixVerse
Hello, we’re sorry that the repeated restrictions you encountered made your recent experience feel so different from when you first started using PixVerse, ultimately leading you to cancel your subscription.
PixVerse applies safety checks to both uploaded images and prompts. The review result may be affected by the combination of the image, prompt, pose, styling, and other visual details, so the specific reason can only be determined by reviewing the individual task.
If you believe an image was restricted incorrectly, please use the Appeal option shown with the restriction. You can also send your account ID, the original image, complete prompt, affected task ID, and a screenshot of the message to support@pixverse.ai. Our team will review the specific case and explain what caused the restriction.
If a generation ultimately shows as Failed because of the restriction, the credits should be returned automatically.
Serious concerns about PixVerse Earn
Serious concerns about PixVerse Earn, eligibility and approved earnings
I joined the PixVerse Affiliate Program and participated in the PixVerse Earn creator activities in good faith.
I submitted three YouTube videos on September 9, 2026. Two were clearly marked “Approved/Earning,” with $2,000 shown for each — $4,000 total. My account also showed $4,000 as Total Earned, and I have screenshots showing two separate $2,000 “Cash payout processing / Processing Reward” entries.
Later, those same rewards were changed to “Cash unable to release.”
The most concerning part is what happened afterward. PixVerse told me that the YouTube Creative Challenge was invitation-only and that I was not on the invitation list. However, PixVerse has also acknowledged in writing that:
the invitation-only restriction was not directly and clearly communicated to me before I submitted my content;
the distinction between the campaigns should have been clearer;
my ability to access and submit content appears to have resulted from an eligibility-control or platform configuration issue; and
my submissions were not stopped during the initial review because of an internal review error.
Deleting my posts, submitted content, and earnings/payment information from my account has seriously damaged my trust in your service.
This is the core issue: all of my submitted posts were deleted from my account without my knowledge or prior notice. I want a clear explanation of who authorized the deletion, under what policy or terms it was done, and why I was not notified beforehand. I did not authorize the removal of my submitted content.
At the same time, I have also seen my credits being reduced. This is extremely concerning because I paid for and relied on the service with the expectation that the credits and account benefits would remain available according to the applicable terms.
The amount of credits required for AI video generation is also a serious concern. In practice, generating even a single 5-second scene can require multiple generations because of variations, failed generations, unwanted motion, consistency issues, and the need to achieve an acceptable final result. Therefore, reducing credits or removing previously available benefits can have a significant financial impact on users.
I did not bypass a restriction or misrepresent my eligibility. I used PixVerse's own platform, submitted through the available system, and my content went through their review process and was marked Approved/Earning. The correspondence also confirms that these circumstances could reasonably have led me to believe that I was eligible.
PixVerse has offered a one-time opportunity to resubmit the videos under a different campaign and a complimentary month of Premium but not even confirmed it and a vague promise just to stop this compliant. I appreciate the gesture, but a new campaign and a free subscription do not automatically resolve the original $4,000 earnings dispute.
I am not asking for payment for the video that was rejected. My dispute specifically concerns the two submissions that PixVerse itself marked Approved/Earning and associated with $4,000 in total earnings.
I am asking PixVerse for a straightforward written explanation:
Why did the platform allow me to participate, why were my submissions approved, why was $4,000 recorded as earned and placed into payout processing, and what specific rule allows those earnings to subsequently become unavailable?
Creators invest significant time, production costs, credits and effort based on the information and status presented by a platform. Eligibility restrictions should be clearly communicated and technically enforced before creators invest their resources — not discovered after approved earnings appear in their accounts.
I have retained the relevant screenshots, emails, submission records and account history.
I hope PixVerse resolves this professionally and transparently. My review is based on my documented experience with the PixVerse Earn program and its handling of this dispute.
The issue is not simply whether a campaign was invite-only. The issue is how PixVerse's own system handled my eligibility, submissions, approvals and $4,000 in recorded earnings — and what happened afterwards
September 9, 2026
Unprompted review
I just love the software
I just love the software. I am using my imagination to create scenarios. Those scenarios turn into images and then those images turn into "full of life" videos. This software is amazing. It has some defects for which reason it fails to implement some prompts, but most of the time it works and I just love this software. I am obsessed with it lol :). Just wanted to mention that many of the images I used in Pixverse were generated using ChatGPT (this is another awesome AI). The combination of these two is superb
September 14, 2026
Unprompted review
Reply from PixVerse
Hello, this was such a wonderful review to read—thank you! We love hearing how your imagination moves from scenarios to images and then into videos that feel full of life. Using images created with ChatGPT and bringing them to life in PixVerse sounds like an amazing creative workflow.
We also appreciate your honest feedback about some prompts not being followed as expected. We’re continuing to improve prompt accuracy and generation consistency. If a particular result repeatedly misses your intended direction, you’re always welcome to send the original video share link, prompt, and settings to support@pixverse.ai for a closer look.
Thank you for sharing your creativity and enthusiasm with us. We hope PixVerse keeps giving you plenty of new things to be obsessed with—in the best possible way! 😊
Pixvera is a complete waste of money
Pixvera is a complete waste of money. I purchased the yearly subscription, but the results are consistently poor. The biggest issue is that it mixes up dialogues badly — characters’ lines get combined into one messy audio, making the video unusable. Lip-sync is weak, prompts are not followed properly, and credits get wasted on every failed generation. For anyone making dialogue-based or comedy shorts, this tool is extremely unreliable and frustrating. I regret buying the yearly plan.
September 13, 2025
Unprompted review
Reply from PixVerse
Hello, we’re sorry the yearly subscription has left you feeling this disappointed. For dialogue-based and comedy videos, clear speaker separation, accurate timing, and reliable lip-sync are essential. When different characters’ lines are merged into one audio track, the entire result can become unusable, regardless of the visual quality.
If a generation ultimately shows as Failed, the credits should be returned automatically. If it is marked as completed but the dialogue, lip-sync, or prompt execution is incorrect, we need to review the actual generations to understand where the process broke down.
Please send your account ID, the original video share links, complete prompts or scripts, model and settings used, and the affected task IDs to support@pixverse.ai. Our team will examine the dialogue assignment, audio, and generation records and do its best to provide targeted assistance.
Don't waste your money to buying elite…
Don't waste your money to buying elite pack , you even can't genrate one video in a day . Waste of money .
September 10, 2026
Unprompted review
Reply from PixVerse
Hello, we understand why the Elite plan would feel like a waste of money if you cannot get even one usable video from it in a day.
The number of videos that can be generated depends on the available credit balance and the model, duration, resolution, and settings selected. If your concern is that the generations complete but the results are unusable, we would also like to review the actual outputs and see where they differ from your prompts. If a task ultimately shows as Failed, its credits should be returned automatically.
Please send your account ID, purchase receipt or order number, a screenshot of your credit balance or any error message, and the original share links and prompts for the affected videos to support@pixverse.ai. Our team will check both your Elite subscription and the generation results to determine what is preventing you from getting a usable video.
This is absolute garbage
This is absolute garbage. I bought PixVerse because ChatGPT recommended it to me for animating my drawings. I draw monsters and dark characters — nothing sexual, no nudity — and yet this piece of garbage almost never allows me to animate them.
It constantly restricts my videos for supposed policy violations, even when I’m simply trying to add basic movement to my own artwork. You sit there waiting forever thinking you’re finally going to get your animated video, and then, after all that waiting, it gets banned.
I have barely been able to use the service. It has been an incredibly frustrating and practically useless experience.
Please don’t buy this garbage. Don’t make the same mistake I did. I honestly hope this AI shuts down because, in my experience, it has been almost completely useless.
September 10, 2026
Unprompted review
Reply from PixVerse
Hello, we’re sorry that trying to animate your own artwork has turned into such a frustrating and disappointing experience. Waiting for a generation only to receive a restriction at the end is especially discouraging when the artwork contains no sexual content or nudity.
PixVerse applies content-safety checks to both uploaded images and prompts. These safeguards cannot be disabled, but a restriction does not necessarily mean that you intentionally violated a policy. Stylized monsters, dark characters, or certain visual details may sometimes be interpreted too cautiously and require a closer review.
If you believe a generation was restricted incorrectly, you can click Appeal on the restriction notice to request a review. Alternatively, please contact support@pixverse.ai with your account ID, the original artwork, complete prompt, affected task ID, and a screenshot of the message. Our team can review the specific case, identify what may have triggered the restriction, and check whether it was a false positive.
If a generation ultimately shows as Failed because of the restriction, the credits should be returned automatically.
More issues with pixverse
More issues with pixverse, I subscribed to the pro package which advertised 40% off on seedance 2 mini suddenly the day before my subscription was due the offer ended without warning even though the same offer was made for my renewal.
It seems like a written contract is something that only happens to other people.
Further they offered free unlimited access to nano banana 2 image creation which a, was not unlimited as it would stop creating after about 100 images well it wouldn't render till the next day. B,it suddenly stopped allowing images that had constantly worked 1 day earlier once again no warning.
Look for a company that takes customers as more than a cash grab
September 7, 2026
Unprompted review
Reply from PixVerse
Hello, we understand why the timing of the Seedance 2 Mini pricing change was disappointing, especially with your subscription approaching renewal.
For clarification, the promotion did have a specified end date. An in-app notice issued on August 7 stated that the reduced Seedance 2.0 credit rates would remain available through September 7, 2026, at 24:00 PDT, after which the updated standard rates would apply. This was a limited-time model promotion rather than a permanent subscription benefit, so renewing a subscription would not extend the promotional pricing. While we understand that the timing was unfortunate for you, the change took effect according to the schedule announced in advance.
Regarding Nano Banana 2, generation should not stop without any explanation. If it became unavailable after approximately 100 images and resumed the following day, please send your account ID, screenshots of any error messages, and the approximate times and details of the affected tasks to support@pixverse.ai. We’ll review the activity on your account and determine what caused the interruption.
Very positive experience so far 🙂
I felt I had to leave a positive review here, as I had accidentally purchased a yearly subscription, yesterday (really wanted monthly) and they have immediately refunded my US$288 today, after business hours had resumed in Singapore, ...along with a friendly email explaining what had happened and how to avoid it in the future. Billing support doesn't get any better than this.
But then again, I had provided my account-ID and transaction-ID in my original (friendly) cancellation email. Maybe these things do make a difference, after all !? 😉
I also had done my own research beforehand, and I'm happy to report: PixVerse is definitely NOT a "scam"! They are a huge operation with 2 very publicly known founders, around 100 employees and ~ US$ 350 million funding.
Go figure! 😉👍
September 1, 2026
Unprompted review
Reply from PixVerse
Hello, and thank you for taking the time to share this update—it truly means a lot to us.
We’re genuinely happy that we could help turn an accidental annual purchase into a reassuring resolution for you. Including your account ID and transaction ID in the original email gave our billing team the information needed to verify the purchase and handle your request smoothly.
It was especially kind of you to come back and share your experience after everything was resolved. Thank you for your trust, and we hope you have a wonderful time creating with PixVerse. 😊
RUN!!! They are a scam!!!
Have continued to try to charge a credit card which I had to cancel because they wouldn't stop it even though I cancelled the subscription. I get an email every couple of days saying they can't charge that card. Of course they can't....I had the bank shut it down!!!
RUN! Don't walk....RUN as fast as you can from this scam of a company. I'm asking my bank to begin fraud investigations against them. This has gone on for two months now.
August 22, 2026
Unprompted review
Reply from PixVerse
Hello, we understand how alarming and exhausting it is to keep receiving payment-attempt emails after believing your subscription had already been canceled.
If a subscription is successfully canceled before its next renewal, no further renewal attempts should be made. Repeated declined-payment notifications may mean that another active subscription still exists or that the cancellation was not completed on the account linked to the payment. We need to trace the billing records to determine exactly what happened.
Please reply to your previous support email or contact support@pixverse.ai with all account and payment email addresses you may have used, together with the receipt or transaction ID. Our team will use this information to check whether an active subscription remains and investigate the repeated payment attempts. If any unauthorized payment was successfully completed, please also continue working with your bank to protect your account.
Will cancel your annual subscription…
Will cancel your annual subscription without warning and without refund or even prorated refunds.
August 18, 2026
Unprompted review
Reply from PixVerse
Hello, we’re sorry for the concern this has caused. Annual subscriptions are not normally canceled before the end of their term, so there may be a misunderstanding or an account-related issue. In some cases, a subscription may appear to have disappeared if the user has signed in to a different PixVerse account from the one used for the purchase.
Please send your PixVerse account ID or registered email, order or invoice number, payment method, and a screenshot of the current subscription page to support@pixverse.ai. We’ll review the details carefully. If the issue is confirmed to have been caused on our side, we will take responsibility and work with you toward a fair and satisfactory resolution.
The browser site has correct prices yet…
The browser site has correct prices yet if you use the app the prices in credits per video are substantially higher. And therefore using the app costs you more.
When I emailed support about the discrepancy they shrugged it off not even caring that they had robbed me of about 1000 credits because I used the app they pushed.
The videos you can create are okay but customer service is garbage. They don't care, they don't communicate.
August 11, 2026
Unprompted review
Reply from PixVerse
Hello, we understand why this felt unfair. If the same generation appeared to cost significantly more credits in the app than on the website, you deserved a clearer explanation—not a response that left you feeling dismissed.
Credit usage can vary with the model, duration, resolution, and other generation settings, and the amount should be displayed before a task is submitted. However, if the app and website showed different costs for the same settings, we would like to review the specific cases.
Please reply to your existing support email with your account ID, the relevant video IDs, and screenshots showing the credit amounts displayed in the app and on the website. This will allow the team to compare the records and determine what caused the discrepancy. We’re also sorry that our earlier communication made you feel that your concern was not being taken seriously.
It was the best for ai videos
It was the best for ai videos. Not anymore. They changed 60 daily credits to 30 and it is so not worth it. The last not selfish and greedy ai video site has caved. Please go back to your old ways.
August 10, 2026
Unprompted review
Reply from PixVerse
Hello, we understand why this change was so disappointing. Reducing the daily allowance from 60 credits to 30 meant fewer opportunities to experiment and create, which understandably affected how worthwhile PixVerse felt to you.
The daily credit arrangements have now been updated. For accounts that currently include this benefit, the daily allowance has been restored to 60 credits. Since we can’t confirm which benefits apply to your account from a public review, please refer to the latest information shown in your Rewards Center.
If the amount displayed there does not match your current account benefits, please send your account ID and a screenshot to support@pixverse.ai so we can check it for you.
It was good when it started
It was good when it started. What happened to the free videos its rubbish now
August 4, 2026
Unprompted review
Reply from PixVerse
Hello, we’re sorry the quality of the free videos no longer feels as good as it did when you first started using PixVerse.
We understand how disappointing it is when the generated results don’t meet your expectations. If you’re willing, please send a few original video share links, along with the prompts and settings used, to support@pixverse.ai. This will help our team review what went wrong and better understand the quality issues you experienced.
PixVerse consistently ruins your shots…
PixVerse consistently ruins your shots by randomly introducing movements or actions that, in your wildest imagination, you would not expect. Their prompting guide, which I stumbled upon, tells users to let the image to speak for itself and not to over describe that is in the image. Well. Consistently the output video will change morph or disrupt a perfectly good image, making it nearly the opposite of what you have asked for. I have ran gens and have had 20 to 30 outputs that were completely unusable. They have so much potential but...it is crap. C1 and V6 alike.
July 29, 2026
Unprompted review
Reply from PixVerse
Hello, we hear your frustration, and honestly, needing 20 or 30 attempts to get a usable result is not the experience we want for you.
When you start with a carefully prepared image, unexpected camera movement, character actions, or changes to the original composition can ruin the entire shot. We also understand why this feels especially confusing when you followed our prompting guide and still encountered the same behavior with both C1 and V6.
We’d like to look at the actual generations rather than give you generic prompting advice. Please send a few original video share links, together with the prompts and settings used, to support@pixverse.ai. Our team can then review where the outputs departed from your instructions and help you find a more reliable setup.
I think it doesn't work well
I think it doesn't work well. It takes a long time for it to interpret prompts perfectly. You end up using a lot of credits without getting a good result. You can see the attempts I made in my account.
July 26, 2026
Unprompted review
Reply from PixVerse
We understand your frustration when repeated attempts use credits without achieving the result you expected. Prompt interpretation can vary depending on the model, duration, settings, and prompt details. For account-specific help, please email support@pixverse.ai with your account email and examples of the attempts, so our team can check and assist you further.
The model seems to only be good at…
The model seems to only be good at creating garbage and slop. The prompt modification is costly and does not work properly. The cancellation of subscription is not straight forward and hints at a shaddy practice. This is way too expensive for the service it provides and the general output quality. If you want to cancel, you need to downgrade to basic plan. This is twisted unclear and confusing.
July 17, 2026
Unprompted review
Reply from PixVerse
We are sorry to hear that your experience has not met your expectations.
PixVerse offers a variety of models, and results can vary depending on the model, prompt, and generation settings. If you are unhappy with particular outputs, please email the relevant video links to support@pixverse.ai so our team can review them. To reduce credit usage while testing prompts, you may also try generating at a lower resolution first.
If you need to cancel your subscription but cannot find the relevant option, please contact support@pixverse.ai with the email address associated with your subscription. Our team will be happy to help.
From the worst to the best
I get mad with this AI and for sure I will never pay to use it. The results are not consistent. It can make incredible videos but most of the time, the AI doesn't understand the most basic prompt (even those made with AI especially for Pixverse). I keep wasting free credits. I get only 20% of good results, much below others AI.
July 2, 2026
Unprompted review
Reply from PixVerse
Thank you for your feedback. Generation results can be affected by many factors, including the prompt, uploaded reference image, selected model, and settings. If your results often do not match expectations, please send the specific problem video links to support@pixverse.ai, and we’ll help review them.
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