Pela Case Reviews 

Awful customer service!!
I've order two phone cases 2 weeks ago, haven't received any update on my delivery. In the meantime I've realised the address is incorrect, I've tried to contact them to amend this.
There AI customer service desk just runs you round in circles and can't help with what I would think is quite a common and important amendment. After some search, I've found an email address, but haven't heard a peep back.

EUROPE CUSTOMERS - DO NOT ORDER!
I read the website which states there will be no extra customs or import fees then I got hit with an import and duties bill for almost as much as the order…
I reached out to the customer service which is just an ai and then it just stopped answering and I assumed that it was because I was transferred to a human, but I never heard back from them.

The team was so kind and professional. I’ve recommended the phone cases to friends and family.

Excellent product and customer service.
I’ve been using these cases for myself and my family for years. Fantastic to avoid plastic in your hand all day long! These perform as well and when done you can have them compost your old case!

Buyer from UK
Took a while to come, they seem a bit soft/flimsy for the price and there's not much protection around the camera fitting and if dropped on the back I don't think they'd offer much protection. They feel kind of sticky so not sure how they will last. Ok phone cases but had hoped for higher quality.

Great products and excellent customer service!

Customer service was quick and seamless. I had an issue with fit and it was resolved in a very timely manner. Now a big fan!

Excellent Customer Service. Quality Products. Would recommend.

They charged me over £7 shipping, didnt actually pay for any postage so I had to pay more. When I asked for a refund they said it was customs. Royal mail card stated the sender didnt fix postage, not that there was a customs charge these are two different things. Absolute rip off. What a shame coz the cases are great but i wont be buying again when their customers service is this rubbish.

Shipping took weeks and when it finally arrived in the Netherlands I had to pay 22€ to customs over a 50€ order. Even though the website states that there are no duties or import fees. Still have not seen my order

Pela customer service staff were responsive, and addressed my concern quickly, with kindness and professionalism. I’ve been a customer for over ten years and will continue to be! Thank you!

The brand and what they stand for are amazing! When I requested help the support team were quick with responses even as we communicated via email. My love for the brand has grown! I will always have a Pela case and support the brand! 10/10 recommend!

5/5 Quality!

Strong feeling case and disperses heat well! I love the designs and how easy it was to apply the magsafe addition.

Once case arrived slightly dented from shipping and Pela Customer Support immediately shipped a free replacement!

10/10 will be buying again from this great company!

Cases are made very well. Nice material to grip. There are so many designs but I chose the whales three times!

First of all the product unique and is literally the only one that met our needs of the many many options out there. Secondly the company itself provides a quality product with quality service at a very fair price. Thirdly the customer service was responsive helpful professional and extremely accommodating, resolving all my technical issues and my requests.

So responsive and helpful!

Responded quickly, and found a way to resolve the matter.
Thank you ! I love my case !!

Delivery takes extremely long within Europe. The tracking shows that it is shipped from the Netherlands, however for 12 days the parcel has not left the country which makes me suspicious if this was the origin of shipment, however that is what I see on the tracking page. Still have not received the parcel so not sure about the quality / any other issues.

I like the design of the cases, and that is why I got them expecting there to be other issues. Firstly, I do not like that they force you to buy two, the cases are worth $30 each at best but they make it a buy one get one free to justify the huge price. Secondly, they are not very well made, my cases have areas with excess material as it was not cut correctly. Lastly, they say "magsafe" but they just include a magsafe magnet that falls out if you remove the case, not sure why it is not actually attached to the case.

Very responsive friendly and helpful