We got a second opinion from LA Pools and Spa after another dealer in town quoted us over $2000 for a pool repair. LA Pools completed a thorough diagnostic and discovered all that was needed was a min... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is our second hot tub from this company, after an unfortunate mshap with our original tub. Devin and Brett took responsibility for it and made it right at no costs to ourselves. We then decided... See more
Company replied
Devin has a good selection of parts & supplies, and a knowledgeable crew that has the skill & ability to repair many parts on a hot tub. They will try to repair a pump or motor or circuit board if it... See more
Company replied
Awesome service from the time we started looking at Hot Tubs until we purchased and had delivered. Also, we have called several times for help as we are first time owners and everyone has been very fr... See more
Company replied
Company details
About LA Pool & Spas
Written by the company
A locally owned Pool & Hot Tub company with one Goal in mind, Delivering a Quality Product that Everyone can Afford.
LA Spas started as a home based business in 1997 and grew in sales to multiple quality retail Stores serving Lethbridge and Medicine Hat. By having the best team of knowledgeable skilled employees and great family support you will see the difference! Specializing in residential and commercial Pool building with over 20 years experience, don't trust anyone else for the job.
LA Spas is a Brand of 2633134 Alberta INC. O/A LA Pool & Spas
Contact info
2-569 41st North, T1H7B6, Lethbridge, Canada
- 403-381-8827
- contact@laspas.ca
- laspas.ca
4.8
Excellent
66 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The guys at LA Spa are awesome
The guys at LA Spa are awesome, and always willing to help. Devon made our repairs and part replacement easy, we will definitely be using LA Spa for all our hot tub needs
September 17, 2026
Reply from LA Pool & Spas
Thank you so much Andy! Glad the parts worked out for you!
Reply from LA Pool & Spas
Alwyas glad to hear this about our techs! Thank you Wilmer!
Excellent knowledge on their products…
Excellent knowledge on their products and trouble shooting. And just pleasant to talk to and give you advice!
September 15, 2026
Reply from LA Pool & Spas
Thank you very much Ryan! Glad you enjoy coming in!
The place to go to for hottube needs.
I come to LA POOL & SPA for all of our hot tube needs. The people here are aways very friendly. When I have a question they have answers and options. When I come here with problems relatedto hottubs, I know I will get the right help. I appreciate every visit to LA POOL & SPA.
Thank you.
September 2, 2026
Reply from LA Pool & Spas
We are glad you trust us for reliable service, thank you Peter!
The staff is always willing and ready…
The staff is always willing and ready to help me and recommend the best products for my swim spa
September 8, 2026
Reply from LA Pool & Spas
We are always happy to help anyway we can! Thank you Ann!
Received what I ordered
Received what I ordered, order arrived when expected and the price was good
September 8, 2026
Reply from LA Pool & Spas
Thank you Robert! We're glad your order was satisfactory
Great customer service!
September 8, 2026
Reply from LA Pool & Spas
Thank you Angela, we are glad you were happy with our service!
Reply from LA Pool & Spas
Thank you Allan! Devin will be happy to hear that!
Reply from LA Pool & Spas
Glad we could help you out! Thank you Rolf
Quick and friendly service
Quick and friendly service. Solved the problem without just trouble shooting!
August 10, 2026
Reply from LA Pool & Spas
Glad to be of service, thank you for your review Claudia!
Reply from LA Pool & Spas
Glad to hear it Neil, thank you for your review!
quick service
quick service, some issues were solved rapidly under warranty. Nice staff
August 13, 2026
Reply from LA Pool & Spas
Thank you for your review Jacques! Happy to help
Communication and Delivery were prompt
Communication and Delivery were prompt. Service and Sales have been amazing to work with. Would 100% come back!
August 7, 2026
Reply from LA Pool & Spas
Thank you for your review Paul! We are so happy to hear you're pleased with your experience
Super kind and honest
Super kind and honest. Made sure that I got exactly what I wanted. 200% will always be my go to.
July 21, 2025
Reply from LA Pool & Spas
We are always happy to help you Joanne! Thank so much!
Was a good experience as we were in the…
Was a good experience as we were in the market for a good used hot tub and they were very helpful
June 16, 2026
Reply from LA Pool & Spas
Thank you John! We are glad to hear that
They were professional and helpful
They were professional and helpful. Making sure that I knew how to use it.
June 20, 2026
Reply from LA Pool & Spas
Thank you Susan! We are super happy you are satisfied with our services.
We got a second opinion from LA Pools…
We got a second opinion from LA Pools and Spa after another dealer in town quoted us over $2000 for a pool repair. LA Pools completed a thorough diagnostic and discovered all that was needed was a minor repair to get our pool up and running for a fraction of what the other dealer had quoted. We’ll be using their services from now on for all of our pool and spa needs.
June 16, 2026
Reply from LA Pool & Spas
Thank you for your review Amy! We are so glad we could help you out with that and get you back in your pool quick!
Thank you for your help with my 18' …
Thank you for your help with my 18' 20-year-old radian pool. The new parts fit better than the original ones. I called quite a few other radiant dealers, but no one would help me. LA Pool & Spa took the time and helped me out.
Thank you again
Glen in Penticton
May 6, 2026
Reply from LA Pool & Spas
Hi Glen! We are super happy to hear everything is working great! Thank you for the review!
Always answer the phone regarding…
Always answer the phone regarding concerns, reasonable, pleasant and professional.
May 20, 2026
Reply from LA Pool & Spas
Thank you so much, Carie! We truly appreciate you taking the time to share your experience. Being accessible, professional, and easy to work with is something we take a lot of pride in — so it means the world to hear that it shows. We look forward to continuing to be here whenever you need us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.