Lady Pipa Reviews 

Everything is absolutely brilliant: the clothes, the service and the delivery.

The items arrived on time and the process was easy . I was a bit confused about the sizing but in the end it all worked out .

The dress selection on the site is marvelous and delivery service is very quick

I loved the dress and how quickly you were able to send it. It fit well but it was perhaps a little too revealing for the church wedding I wanted to weare it to.

Grest quality, espectacular design and the best delivery time!!!

Wonderful to order from, with super fast shipping, especially for overseas orders! The dress was beautiful and looked exactly like it did on the website. The only downside was the quality of the polyester fabric, which I felt could have been better given the price. Overall, a really great company to order from!

They don’t get back to me with regards a return

Wow! I was impressed with the fast delivery, and quality of product. Happy with purchase.

Got a dress from here and the quality is great and delivery to Ireland was quick.

Dress came very quickly and is great quality.

I ordered Cadaqués Dress. If you're curvier and have bigger boobs, it's not flattering at all. It fit well around the waist and the color was nice. But yeah not for curvy women. And they only give you 15 days to return and I surpassed that so..here we are. I don't think I'll be purchasing from this place again.

I ordered 2 dresses from you, however, having gone to register a return, within 15 days of physically receiving the order, which is line with your returns policy, the portal didn't give me the option to register the return. I have now sent multiple emails to your customer service email address to try and resolve this issue, however all I have had response wise, is a couple of emails asking for my order number and explaining how to register a return, which I have already tried doing multiple times, as explained in my emails. I am shocked by the lack of customer care and the inability to address my question. I have also tried calling your main line, but had no luck with that either. For anyone who is thinking about purchasing an item from this company, I would advise you to be aware of the lack of customer service.

Extremely disappointed in this company. I’ve been trying for over a week to get a response from them regarding the item in my order arriving completely damaged. They have ignored every single email, even though their website says to contact them directly in these cases. Your only other option is to return and pay a fee, which is illegal when the company shipped you a defective or damaged item.
I would advise anyone to avoid them at all costs. Their business practices are shady to say the least and their lack of customer services proves that they are aware of this.
The quality of their dresses are lower than Shein.

Extremely disappointing. I've never dealt with such bad customer service before. This is not something you would expect from a brand like Lady Pipa. However, it seems as if they either do not have anyone working in their customer service department or are very good at systematically ignoring all emails that are not convenient for them. Let alone the complete lack of empathy on their part.

I'm a regular buyer from the brand, but this type of conduct really makes you think twice. I recently bought a dress and shoes, which unfortunately did not fit. Due to the unexpected passing (!!!) of a relative, I was unable to return the dress within the return period. It exceeded the return period by only a few days.

I emailed Lady Pipa, explained the situation, and requested that they make a one-time exception and allow me to still return the items. The items together were worth a few hundred euros, so having to keep something that does not fit, especially considering the exceptional circumstances, you would assume a company would be able to offer some kind of leeway.

Not only did they not respond to my first email, but they also completely ignored the follow-up email. This shows a complete disregard for their clients and how they are unwilling and unable to work with you.

Very, very poor customer service. But now that I'm reading the other reviews about their customer support, I can see that I'm not alone in this. Quite surprised, to be honest, about this below-par service.

Just wanted to update my review of 23rd September 26……….still absolutely NOTHING!!!!!!!! Not a word despite more chasing!!!! DO NOT USE!

Terrible experience. Ordered 2 dresses for a wedding / they did not fit me the the way I wanted and thought the return process would be easy enough as the dresses managed to arrive in 3 days. Have had nothing but trouble returning these dresses to Spain and paid expensive shipping. The company never replies to your emails and is completely unhelpful once they have your money. Very disappointed.

This is my order number 552901. When will I get a response from you?

Perfect!! Thank you :)

I was so excited about receiving my dress which I purchased for my civil wedding. Had the brand on my radar for ages and was so excited for an excuse to buy my first dress from them! The dress arrived but quality was very disappointing - you could see the shoulder pads through the transparent sleeves which made it look cheap (which it definitely was not, at £275!), and it also sized too large despite me following the sizing chart religiously.

The return window is 15 days from receipt of the dress so I was worried about missing it and not getting my money back - their return portal wasn’t set up for customers in the UK. I had to call customer service 8x across the day to finally get through to them and get them to help me for the return.

I had high hopes but was disappointed by the quality and how hard it was to reach customer service