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JUCY Campervan & Motorhome Hire Reviews 

1,208
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 188 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the booking process remarkably straightforward, appreciating how helpful staff members make both vehicle pick-up and drop-off incredibly smooth, fast, and easy. Many people genuinely enjoy driving these campers across different holiday destinations, finding them quite comfortable and very well-suited for memorable road trips. Some reviewers were not happy with the overall vehicle quality, noting unexpected mechanical breakdowns, older models, and persistent maintenance issues right from the very start. Travelers additionally mentioned frustrating difficulties with malfunctioning equipment like refrigerators, broken beds, and inadequate support when things went wrong during their journeys.

What people talk about most

Product

Customers had ambiguous experiences with product, as while some reviewers praised the campervans for being... See more

Service

Reviewers mention ambiguous feedback about service, with many customers praising friendly staff, fast airport... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising the team for being friendly, helpful,... See more

Quality

People report negative experiences with quality, highlighting that vehicles are often old, poorly maintained,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the smooth booking,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We had an electrical failure on our big Kahona Camper, without electricity for 4 days, not satisfied with the refund we got. Dissapointed! Headquater. When we got it fixed, changed the whole electr... See more

Company replied

Rated 3 out of 5 stars

If you have three people DO NOT rent the chaser. The middle seat in the front is very uncomfortable. It should not be advertised as being for three. Thankfully we were able to trade it in for a condo... See more

Company replied

Rated 3 out of 5 stars

We hired a Star RV Polaris van for a 12 day trip around SW Western Australia. Mechanically the vehicle generally went OK except for 1 night when it would not start or lock at all. Fortunatel... See more

Rated 3 out of 5 stars

Jucy is great for freedom and budget holidays. However, the negative impact from the Brisbane office : one staff to attend to registration on a busy morning and delivering the vehicle, thus no... See more

Company replied


Company details

  1. Recreational Vehicle Rental Agency
  2. also in
  3. Car Leasing Service
  4. Car Rental Agency
  5. Mobile Home Rental Agency

Written by the company

JUCY is an award-winning campervan hire and car rental company with over 25 years of experience helping adventurous travellers hit the open road. Founded in Auckland, New Zealand in 2001, we've grown from a small fleet of 35 rental cars into one of Australasia's most recognised and trusted road trip brands, with a fleet of more than 2,000 vehicles and counting. Whether you're a solo explorer, a family who loves travel, a couple chasing coastlines, or a group of friends on a budget adventure, JUCY offers affordable campervan and motorhome hire options to suit every kind of road tripper. Our iconic green and purple vehicles are kitted out for comfort, with sleeping, cooking, and storage all taken care of, so all you need to bring is a sense of adventure. With branches conveniently located at major airports across Australia and New Zealand, picking up and hitting the road has never been easier. In Australia, you can pick up and drop off at six locations: Cairns, Brisbane, Melbourne, Adelaide, Sydney, and Perth. In New Zealand, we have branches at Auckland Airport, Christchurch Airport, and Queenstown Airport. One-way rentals are available between all locations, giving you the ultimate freedom to plan your own route on your own terms. At JUCY, the journey is the destination. From the tropical far north of Queensland to the rugged coastlines of the NZ South Island, we're here to give you the green light to make memories that last a lifetime. Book online today and find your happy on the road.

JUCY Condo: 4 Berth Campervan

Written by the company

Stand-up comfort, built for road trips.
The JUCY Condo sleeps 4 in full stand-up height, with an onboard toilet, 240V power, and everything you need for your roadtrip buddies and gear. Unlimited kilometres, full kitchen, and 24/7 roadside support included on every hire. Available in both Australia and New Zealand.

Book with confidence

24/7 road trip support

Our crew's on call day and night, so your roadie never skips a beat.

Contact info

JUCY Best Price Guarantee

Book direct with JUCY for the best rates in Australia and New Zealand.

3.5

Average

TrustScore 3.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(1,208)

202 reviews in the last 12 months

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Rated 5 out of 5 stars

Question is for this review

Question is for this review. What made our experience great?
Honestly it would be similar to answer , what was negative about Jucy... Short answer, Nothing... Beginning to end... Nothing, we will upgrade next year when we travel... But jucys got us...

October 7, 2026
Rated 5 out of 5 stars

Good value for money

Vehicle was clean, tidy and good value.
The booking process was straightforward and the staff were great.
We have used JUCY in the past and will continue to do so in the future.

October 8, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful staff

Helpful staff. We were nervous to drive a vehicle we hadn’t driven before. Reassured by a walk through and questions answered thoroughly.

October 9, 2026
Unprompted review
Rated 5 out of 5 stars

The vehicle was great for camping.

The vehicle was great for the camping trip, everything worked well, the drive was comfortable and easy. The cabin was easy to function, cosy and had everything I needed to make my camping trip a great one.

October 2, 2026
Unprompted review
Rated 5 out of 5 stars

We had such a great time

We had such a great time. The bed was comfy and the van was clean. The customer service doesn't work very good (we tried calling in a few times to book the van in first place), but okce there the pick up and drop off experience was excellent.

October 5, 2026
Unprompted review
Rated 4 out of 5 stars

Helpful people

Helpful people. Vehicle was the cheapest but so far reliable. Fridge not doing it's job best to buy ice packs. Friendly service.

October 4, 2026
Rated 5 out of 5 stars

How easy it was

How easy it was. Customer service from Jim was outstanding. Getting into christchurch it was that easy to pick up and drop off and shuttle to the airport. Def will book again

September 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very good

Very good, we hired a campervan for a week and everything was good. Good introduction at the pickup. We were also late for the dropping in Sydney cause we got lost in the traffic but the staff there was very understanding and service minded. I would love to rent from jucy again some time :)

September 22, 2026
Unprompted review
Rated 4 out of 5 stars

Great value for money hire van company

Easy check in, good friendly staff. Make sure you check gas stove before leaving in case cartridges are empty like ours were but we just got more from a hardware worked. Also get your own dish liquid as they don't provide this.

October 4, 2026
Unprompted review
Rated 5 out of 5 stars

This was my second time using Jucy

This was my second time using Jucy, I love the community feel every time you pass another green machine every one waves, flashes their lights and smiles!
We named our girl “Lucy Jucy” we were very comfortable and felt safe touring the South Island of New Zealand “ Best trip ever! “
I highly recommend Jucy they’re in Australia and New Zealand and have multiple drop off and pickup points. So convenient and easy to use. I called Jucy as I thought my fridge wasn’t working, the lady was awesome and guided me through the process ( I needed to turn it on with the key pad on the van wall) it’s so neat that you don’t really need to plug in all the time either. Just take your own plug for the cigarette lighter, to charge your devices whilst travelling, the fridge and lights work on batteries powered by solar. #ilovemyjucygirl!

September 19, 2026
Unprompted review

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