iopool Reviews 

You have always been there for me. How to treat or fix the probe or the monitor!
I appreciate all of your staff. Thank you. So much.

Your team has taken good care of me over the years! Great customer service.

Easy to understand! Makes chemical additions simple!

Customer services was very responsive and helpful. They helped me troubleshoot the issues with my device and sent me a replacement part when needed.

Excellent support .
Love the app.

Excellent service. Thank you!

Everything works great. One time I needed a little help, customer support was quick and good.

The whole system is really good including customer support.

This IO pool monitor is not worth the frustration of trying to calibrate it, their app is glitchy and now after 18 months of owning,it stopped communicating. I tried contacting customer support with no success. It's not worth owning this product because of the customer support and frustration. The piece of junk is going in the trash I'm done.

I have had several iopool units. My latest one was for our salt water pool. The ph readings have been erratic. Unfortunately, the customer service response has been an endless loop of ph comparisons and calibrations. At no time within the past six months have the ph readings been even close to actual.
I have patiently complied with all of their requests. We were promised that they would honor the warranty with a new unit if we tried one more calibration. Which we completed.
This week, a new person entered the chat and started the process over again.
Unbelievably frustrating.
There’s other products out there. I recommend that you try them.
Update:
A week ago, I received a response from iopool that they would honor their warranty and ship a new unit.
Still waiting for something to actually happen.
I’m not optimistic. I think their company may be struggling. I would be wary of them.
I will update on future developments.

Sonde et application super simple d'utilisation, une eau claire avec un minimum d'entretien

I bought this probe and it worked for two months and then it just stopped working. Isabelle sent me a new probe. It did not work. I then spent the past three weeks begging the "support" team to explain how to get it to work. THIS is not hyperbole. These people are the WORST. I do not mean bad at their jobs. HORRIBLE. Do Not buy this product. Just use the simple always working chemical strips. Save your money and stay AWAY.

Purchased 23rd May Stopped working 19th June, Has been working great until today, Let’s see what there customer service is like.
iopool customer service shocking, Returned the unit to happy hot tubs head office for a refund, Ed issued straight away.

UPDATE: So after almost a year, they responded to this review (see their reply below). I emailed them as they requested and I included ALL of the emails that clearly documented my case and the fact that they failed to follow through on their warranty. It's been 3 days and they aren't responding to that email either! Check out their negative reviews on this site and Amazon. Clearly a scam company that does not stand behind its product nor care for its customers.

NOT WORTH THE HASSLE! DO NOT PURCHASE!

This device worked pretty well for about 6 months. Despite the constant prompt to only purchase products from their website (which is unnecessary) I was generally happy with the information it provided and the app functionality. However, it stopped working (like completely stopped transmitting data) a few months ago. I travel for work and life is busy so it took me a while to report the issue. When I did report it, they told me I waited too long and so the warranty was void. There is nothing in the warranty that states you have to report issues within a certain timeframe as long as it is within the 2 year warranty period (I haven't even had it for a year). Customer service (if you can call it that) was quick to respond that they wouldn't replace it but then were unresponsive (despite weekly emails for a month) when I asked them to quote me the section of the warranty that supported their claim. As of this writing, they still refuse to provide with the actual text of the warranty they are referring to and refuse to replace their faulty item.

I was in contact with the support of iopool because the Sensor of the pool doesn't work properly 11 months after purchase. So we tried different things through email dialogue which didn't come to success. We even had email contact on sunday. They finally send me a new sensor and all problems are solved.