Insights Driven Research Reviews 

1,409
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and gentle staff, noting that the surveys are engaging, perfectly tailored to their expertise, and very easy to complete within a short time. Participants also appreciate the reliable compensation system, emphasizing that payments are usually sent promptly and provide a great way to earn extra money. Some reviewers were not happy with the delayed response times and missing compensation after completing tasks. A few people mentioned having to repeatedly chase customer support teams over multiple months to resolve payment issues and technical verification steps.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, helpful, and very... See more

Payment

Reviewers highlight positive aspects of payment, noting that compensation is reliable, prompt, and... See more

Service

Clients share positive opinions on service, highlighting professional communication, knowledgeable... See more

Response time

People report ambiguous experiences with response time, as some reviewers experience prompt and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a market-research company that is true to its word. IDR pays worthwhile money for honest, accurate surveys. Over the last six months, I have been paid around $500 for my participation, views a... See more

Rated 5 out of 5 stars

I must admit I can be skeptical about these kinda things but IDR were super professional, quick to respond with any queries and made payment very promptly. I would highly recommend working with them

Rated 5 out of 5 stars

I partecipated to various surveys by IDR. The staff is very gentle and professional. This confirms the quality of the organisation and its skills.

Rated 5 out of 5 stars

IDR provide opportunities through surveys and other methods to share ones experience. They are easy to deal with, the process is straightforward, not too time consuming, and you can participate when y... See more


Company details

  1. Market Researcher
  2. also in
  3. Human Resource Consulting
  4. Recruitment Service

Written by the company

Founded in 2020, IDR is a leading global expert network, delivering high-quality insights at unmatched value. Recently named on the 2026 Inc. 5000 list of America's fastest-growing private companies, IDR has more than 250 employees across eight global offices and is trusted by leading market research firms, corporations, financial institutions and consulting firms worldwide. For more information, visit www.idr.co.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,409)

427 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Survey never paid

I did a survey back in August that was claimed to be urgent. I didn't received any payment so far and my email to chase for payment were ignored.
I have been using several online surveys company and this has been the only one that didn't pay the promised compensation.

EDIT: Not sure what details are required; you can see my name in the review (I am not going to put my email address here, but it contains my name and surname). I was contacted by Umer Ahmed on the 21st Aug, and I answered with the required completion screenshot on the 22nd Aug.

August 22, 2026
Unprompted review
Insights Driven Research logo

Reply from Insights Driven Research

Hello Alessandro,

IDR 100% compensate all validated individuals for taking part in surveys - can you please share your details via Trustpilot so we can investigate.

Rated 4 out of 5 stars

I appreciated the opportunity

I appreciated the opportunity to give feedback about my profession, and get compensated! A little more clarity on next steps after survey completion would have been helpful. Overall, everyone was pleasant and so was the experience.

August 10, 2026
Unprompted review
Rated 4 out of 5 stars

IDR Improving process.

IDR follows a 2 step research process, screening followed by the main survey. There only hitch is that the payment arrives in 6-8 weeks.
otherwise they are consistent and transparent.

September 22, 2026
Unprompted review
Rated 4 out of 5 stars

Reliable and pleasant

I found my interactions with IDR over the past 2 years very positive. They are reliable and pleasant to work with, although not always paying quickly.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent, professional experience

Excellent experience with Insights Driven Research. The team has been consistently professional, responsive, and courteous. Communication is clear, questions are handled promptly, and the overall process is straightforward and well organized. I appreciate how respectfully they treat experts and their time. I would gladly work with IDR again and highly recommend them.

September 17, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience with IDR

Very disappointing experience with Insights Driven Research (IDR).

I was invited to complete a paid twice survey. I completed the screening process, qualified for the full questionnaire, completed the survey, and provided the requested screenshot confirming completion.

Despite this, the promised compensation has still not been paid. I followed up multiple times and now multiple months later there is still no payment.

For a professional research company, paying participants as promised should be a basic requirement. Having to repeatedly chase a payment after fully completing the requested work is unacceptable and reflects very poorly on their reliability and professionalism.

Based on my experience, I would not recommend participating in paid research with IDR.

September 14, 2026
Unprompted review
Insights Driven Research logo

Reply from Insights Driven Research

Hello Glen,

We are really sorry about your experience - IDR 100% compensates all validated respondents for their services. We have requested additional details from you via Trustpilot, can you please provide them so we can sort this out for you?

Rated 1 out of 5 stars

Completed a 45 minutes clinical…

Completed a 45 minutes clinical specialist survey, then completely ignored. No payment received.

They respond that they will reach but they don't actually. Upset that I fell for the scam

August 31, 2026
Unprompted review
Insights Driven Research logo

Reply from Insights Driven Research

Hello Pamiz,

Thank you for sharing your details via TrustPilot - as shared over email, your compensation is set to be part of our upcoming cycle.

Rated 1 out of 5 stars

Contractual breach and bot emails

Sawaira Naz reached out to be unsolicited to request my insight given my career background in exchange for compensation. Having completed the survey, I was told I would be paid $50 for my time however 4 weeks has passed and after multiple emails and telephone calls to chase this, either Sawaira is inundated with work or is actively avoiding me. This was not the terms of our agreement.
Subsequently, I am now receiving emails from Usman Nawaz for something similar, albeit I asked him to chase this up. Usman must be a bot because he is not actually responding to me other than to ask me to complete a survey.
I have not been impressed with this service whatsoever and there is a contractual breach in my view by Sawaira.

August 10, 2026
Unprompted review
Insights Driven Research logo

Reply from Insights Driven Research

Hello Aaron,

We are really sorry about your experience - IDR 100% compensates all validated respondents for their services. We have requested additional details from you via Trustpilot, can you please provide them so we can sort this out for you?

Rated 5 out of 5 stars

Great company to work with!

I've been working with IDR for more than two years and taken over 40 surveys. They send me a survey description and if I am interested, I take a screening survey to see if I qualify. If I do, I am receive the survey. Most surveys take about 15 minutes and they are easy to interact with. Occasionally they take a bit of intuitiveness, as when they ask you to move thinks into a particular order. Payment is usually within 2 weeks and the staff is very friendly and helpful if you have questions. Make sure you are either an industry expert or senior decision-making manager, as those credentials result in the most positive responses.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth and straightforward experience

I had a very positive experience with Insights Driven Research. The survey was well organized, easy to complete, and relevant to my professional background. The instructions were clear throughout the process, and everything went smoothly. I would be happy to participate in future research opportunities.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Professional Research Experience

I've participated in several online research studies with Insights Driven Research (IDR), and my experience has been consistently outstanding.

What sets IDR apart is not only the quality and relevance of the research they conduct, but also the professionalism of every interaction. From recruitment and communication to the moderation of the sessions and follow-up, the entire process is exceptionally smooth, well organized, and respectful of participants' time.

It's clear that IDR values both meaningful insights and a best-in-class participant experience. I would gladly participate in future studies and highly recommend them to anyone looking for a professional, credible, and thoughtfully managed research organization.

August 28, 2026
Unprompted review
Rated 4 out of 5 stars

Good service overall, except for payment lead time.

IDR survey has always been of high quality and indepth since my first engagement. The personnel have also been responsive consistently, no matter who reached out. The only opportunity is on the payment lead time, which tends to be very long (sometimes up to 2.5 months after my response submission). It took a very long time to validate and confirm the closure of each survey, hence typically requires alnost a quarter to complete ine cycle (from first engagement to payment disbursal).

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Well done IDR

I have had a positive experience working with Insights Driven Research. The team is professional, responsive and the research opportunities are relevant and interesting. Communication throughout the process has been clear and straightforward. Overall, a good platform for professionals looking to contribute their industry knowledge and insights.

September 2, 2026
Unprompted review

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