Hospitable Reviews 

Hospitable is a very helpful platform for managing short-term rentals, but don't expect it to do your property management for you. You still must be involved to make sure everything is done the way you want it to be done and it will take some time and effort to come up to speed. Also, their semi-weekly Town Hall Meetings provide an excellent way to be introduced to new and existing services that their platform offers. With Hospitable, you can pick and choose which support services you want to use on the platform and add or delete services as needed.

Attempting to set up a new property on Hospitable right now after using another platform for a while. I ran into an issue so was using their AI chat which is almost completely useless. Eventually the AI agent transferred me to a "real human agent" and I've now been in the queue for 10 hours and still #18 in line and it's incrementing higher by the hour. This is such a joke and I haven't even started setting up my property yet. Do people really use this platform???

I have used three other management systems for my short-term rentals, and Hospitable is easily the best of the bunch.

The best part is how much it automates while staying completely reliable. It handles messaging guests so quickly and smoothly that it saves hours of work every week while still sounding friendly and personal. Beyond communication, it automatically notifies my cleaners when bookings come in, sets my door codes, runs my website, and manages all direct bookings. It even pays my state taxes just like the big platforms do. Setting everything up is straightforward, the interface is simple to navigate, and it syncs all of my booking calendars! On top of that, their customer support team is top notch too.

This company is the worst of the worst. I've had nothing but problems with them. Double bookings, the same messages being sent to guests multiple times, and the VRBO connection is a complete mess.

Customer service is a joke. It takes them 2 or 3 days just to get back to you, and half the time they don't even solve the problem.

The mobile app is terrible too, even the simplest things are hard to find. Everything is way more complicated than it needs to be.

Save yourself the headache and STAY AWAY from this crap!

My reservation was cancelled a couple of days before due to an "app glitch that caused double bookings" resulting in a scramble to find alternative (more expensive due to the short notice) accommodations.

They have been great and I have had nothing but great experiences with them, even when I have needed help! Loving that they are constantly trying to improve in all ways!

Hospitable's platform works well, but what really stood out was the support I got from Tahlia. My Vrbo listing went dark after a system switch and sat broken for over three weeks despite multiple support agents trying to help. Tahlia was the one who actually dug in, correctly diagnosed where the problem lived, and personally escalated it through Hospitable's internal team until it got fixed. That kind of persistence and follow-through is rare. Genuinely grateful — thank you, Tahlia and team!

Brittany was very helpful with my direct booking plus helped me with other things on my listing.

Offer a 'free' service then spams your guests trying to sell them insurance and you can't turn it off. Embarrassing for us and our business

Hospitable is one of those rare software products that feels as though it was designed by people who genuinely understand the operational reality of short-term rentals. The interface is exceptionally well considered: powerful without becoming cumbersome, intuitive without sacrificing depth, and remarkably good at turning repetitive hosting work into something almost invisible.
What has impressed me most, though, is the company behind the software. Our experience working with Hospitable’s product, integrations, and team has consistently been excellent. Questions are met with substantive answers rather than canned responses, the documentation is strong, and there is a noticeable willingness to engage seriously with unusual workflows and edge cases.
There is also a level of coherence to the product that is surprisingly difficult to find in this industry. Messaging, reservations, automation, guest communication, and integrations feel like parts of the same system rather than features accumulated over time.
Hospitable has become a platform I am genuinely comfortable building around and recommending. Excellent software, thoughtful execution, and a team that appears to care deeply about getting the details right.

I can see why this company has a 3.9 rating. Im surprised its that high. They have absolutely ZERO customer. Extremely bad ratings… they make it seem they are the best thing since sliced bread when they sign you up…. but even that was a struggle as they promised us a discount code and took over a week to get it because they never respond and have no support. They give you a 14-day free trial, but within those 14 days, when you encounter all of these issues, it takes them forever to get back to you. So the 14 days isn’t even close regarding having enough time to make sure this platform works. We just threatened to cancel just yesterday if they didnt fix something. DONT USE THESE PEOPLE!!!

I can't say enough good things about my meeting with Ash Weeks. (Customer Success Manager for Hospitable) She walked me through a wide range of Hospitable's tools and options for my direct booking site, and she was thorough the whole way. She didn't rush a single question. She was professional and kind, and her enthusiasm made the whole session a pleasure. It was obvious she cared about my site succeeding as much as I do, and that kind of investment in a customer is rare. I left feeling confident and excited about what's ahead. Thank you, Ash. You're a huge asset to the team!
David

Horrific customer service and syncing issues. Also, their direct website is not great! 10 out of 10 DO NOT RECOMMEND. There is much better technology and service out there.

I am a host who uses Hospitable. I find they are very knowledgable and helpful when I have questions or need assistance. I was able to fully set up my properties, automate messaging, and optimize pricing by booking calls with a few different customer success managers. IT has made themanagement of my short term rentals much easier and given me back a lot of my time.

It's a great PMS for our needs!
Hospitable has been our best PMS since we started 10 years ago. We had 2 other ones tried before, and so far, no complaints.... and they are continuing to get better, The team is also incredible, it's almost impossible to compare to the other one we had before (Guesty) who was terrible and not answering most of the time.... Just a word : wow !
Brittany from User experience is awesome, very helpful and kind !

Our experience has been the absolute worst! they have ZERO customer service, they are only on the phone to sell you their system, and after you buy, no more support, no more human interaction. You're stuck with AI only, and when AI says they will transfer you to a live human, it all of a sudden dissapear and you're back to square one. They say they are a US based company, so why dont they have better support? We are looking for a better more helpful PMS system. THEY ARE THE WORST!

Tony was very helpful and it was easy to understand the changes he suggested. I really liked his ideas on improving my listing’s appeal and feel like they were far better than any I have previously been given.

Hospitable is a mixed bag. While they push the envelope to develop quickly and bring in much needed, and forward-thinking features, they have completely lost focus on optimizing what's already available. And their support is ridiculously slow. When it works well, it's great. But if something goes wrong, and something WILL go wrong at times, it will be the fight of your life to get help. Take that into consideration when deciding what company to use for the most important piece of software your hosting business needs. They do not have phone support, and human chat support typically takes 2 days! This issue caused my 20+ property portfolio to be shut down for two days, with live guests present, checking out, and checking in! I use to recommend Hospitable to others. Now, I can't wholeheartedly do so anymore.

I started using Hospitable when it was still SmartBnB. I've been fortunate to be able to grow my business alongside Hospitable. I love how new features are continually added, and so many of them give me tons of time back. I also greatly appreciate how so much time and effort is put into communicating with customers. I've worked places (in addition to my personal properties/business) that use other, more expensive options. To me, Hospitable is a far superior product and company.

the worst customer service over the entire earth ever imaginable