Hello Nancy Reviews 

3,160
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,665 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly effective products, noting how easy they are to use and how the helpful guidance ensures a seamless journey. Buyers are also consistently impressed by the prompt, courteous customer support team that quickly resolves any delivery issues, questions, or concerns. However, some people were dissatisfied with occasional device malfunctions, explaining that certain items abruptly stopped working properly or lost their suction power. A few reviewers also noted that certain items failed to fit properly or did not meet their personal expectations regarding overall strength.

What people talk about most

Product

Customers consistently note positive experiences with product, finding them discreet, effective, and capable... See more

User experience

Consumers find user experience to be positive, highlighting that the product is exceptionally easy to use and... See more

Quality

Reviewers highlight positive aspects of quality, expressing amazement at the craftsmanship and noting that... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that shipping was... See more

Customer service

People report positive experiences with customer service, often praising the quick and helpful support agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been a long time since a company surprised me with how great their customer service is. A problem with an order shipped turned into a masterclass in how you should treat a customer. Kudos!!!

Rated 5 out of 5 stars

I bought my first product and was very happy with it but unfortunately the second one stopped working properly. However Nancy was amazing and their service was excellent replacing the product as... See more

Rated 5 out of 5 stars

When I ordered an item of them I was very doubtful if in case the shipping goes wrong or any other unhappy issue they would not reply or only very late and then would be not cooperativ. Instead, what... See more


Company details

Written by the company

Hello Nancy is an intimate wellness brand for the curious (and a little clueless). We make beginner-friendly toys that are as cute as they are powerful — designed to help you explore your body without shame, pressure, or awkward packaging. Whether it’s your first vibe or your fifth, we’re here to make feeling good feel easy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(3,160)

2,636 reviews in the last 12 months

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Rated 5 out of 5 stars

Little lemon with pure pleasure power!

I was skeptical that this little lemon had that much power. WOW! Was I ever wrong. You will not be disappointed and if you are, you didn't follow the handy tips that came with this fantastic little fruit! Get it and GET IT DONE!

October 9, 2026
Unprompted review
Rated 5 out of 5 stars

I. Am. Enthralled.

I. Am. Enthralled. Sex and personal pleasure have never really been a thing for me. I dont hardly ever feel the need for it. Most toys are a miss for me for varying reasons. I've always needed more mental stimulation then physical to hopefully climax. Being tired from the day often ruins any chances of playtime.

And I was okay with that untill I happened upon Lem. I was hesitant at first. I knew what I liked and lem wouldn't do that. I've never used a toy like lem because I assumed I would not like it. How wrong I was.

With lem next to me I have found a whole new world. He hits Just. The. Right. Spot. Never could I have imagined work free pleasure. I dont have to try and get in the right headspace anymore. I let lem do his work and I am thoughtless and very happy puddle with in minutes. I dont have to TRY to enjoy myself. Its effortless.

My libido has increased and my stress lowered. Now I look forward to bedtime....and other times. Thank you Nancy and thank you Lem.

-a very happy lady

September 30, 2026
Unprompted review
Rated 5 out of 5 stars

The Berri is a game changer

The Berri is a game changer! All my girlfriends were swooning over different suction toys but those did little for me. Tapping is where it’s at. Highly recommend giving it a try. Also this company stands behind their products and when I had an issue with my charging port they immediately shipped me a replacement. Nothing but a great experience from start to finish!

October 14, 2026
Unprompted review
Rated 5 out of 5 stars

5 star customer service. Accountability

I ordered the Lem for my wife. It just wasn't her thing.
One email, and 2 hours later, a new product was ordered and shipped at no cost. She gets to keep the Lem and enjoy her new product.
The Pleasure Gaurantee is real, they 💯 back up their claim. Incredibly impressed. Would HIGHLY recommend.

October 13, 2026
Unprompted review
Rated 5 out of 5 stars

The lemon clit massager has great…

The lemon clit massager has great results, every time. The packaging was beautiful and the bag in came in is perfect. It’s very quiet and discreet. Also delivery was much faster than expected.

October 12, 2026
Unprompted review
Rated 5 out of 5 stars

The purchasing process was smooth and…

The purchasing process was smooth and easy. I got the berry and it’s absolutely amazing! I love how you can play with all the different modes to see which one is perfect for your body! I’ll be getting the Lemon next!

October 1, 2026
Unprompted review
Rated 1 out of 5 stars

My le

My le. Stopped working g. Bought it in August. Would like replaced. It just doesn't charge fully with little suction.

October 1, 2026
Unprompted review
Hello Nancy logo

Reply from Hello Nancy

Hi Vicki,

We're so sorry your Lem has stopped charging properly. We know how disappointing that is.

We've received your emails and have replied, but since your messages came through on a few separate threads, our replies may have been easy to miss. We've just sent you another email, so please keep an eye on your inbox.
We're looking forward to hearing from you so we can get this sorted for you as quickly as possible.

-Team Nancy

Rated 5 out of 5 stars

Definitely NOT a waste of money!

Oh my gosh! I ordered the Lem completely by accident, and was berating myself for wasting so much money on a product that I already had one similar to. I was only mildly interested to open it when it arrived but thought I might as well give it a try anyway. I could not have been more surprised. Boy does that thing deliver!
I love the gorgeous feel of the soft silky silicone, and the size and weight are that of a real lemon, which is lovely. But the truely amazing bit is the functionality! I have never achieved an orgasm by clitoral stimulation alone before the Lem, and I was not expecting it. I also usually need to put all toys on max to get a reaction, but only needed to put Lem up to 2 or 3 before the fireworks. I would 100% recommend this. This was very much NOT a waste of money! It has quickly shot to top of my toy list.

October 6, 2026
Unprompted review
Rated 4 out of 5 stars

Feels good, but no O

I was pretty sure I couldn't have a clitoral orgasm, but thought I would give it one last chance and try this. Sure enough, it feels good, but no O after at least a half hour of trying. Disappointing but it's good to know. Some of us just need penetration, don't let anyone tell you different!

October 7, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Team Nancy for your patience and understanding

2 AM one morning, I could not sleep. I was browsing my phone and up popped a long testimony about the lemon. I placed an order right there and then.
I have been having serious problems enjoying intimacy with my husband since menopause kicked in eight years ago and haven’t been able to tolerate penetrative intercourse since then.
It was around this time that I was diagnosed with lichen sclerosis, the insane itching and discomfort when hiking or riding my bike really affected my quality of life.

10 days later, the lemon arrived. I was excited

I practised by myself and then involved my husband, but we were not able to achieve orgasm with the lemon. I had had such high hopes and was seriously disappointed

I reached out to hellonancy and explained my challenges, they very kindly said I could choose another product for free

Five days later, the Uno arrived

Thank you so much to all the team at Hello Nancy for their compassion and empathy. The UNO is working.!
I love the feel of the Uno, it’s so soft, and the vibration is enough for me to feel through the damaged skin around my clitiros.

We still have the lemon and will keep working with it. You never know now that things are improving!

Thank you again team

October 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I bought a product for my wife - the lemon! It did develop a fault after 9 months and the customer service I received was excellent. A new one was sent out promptly without question! Probably one of the best customer experiences I have ever had!

October 13, 2026
Unprompted review
Rated 5 out of 5 stars

Oh WOWZAH!

Oh WOW!! This little lemon is like finding the shooting stars in a blue sky like you find the milky way.
It basically helps understanding your own body and wowzah, it helps to reach up the limit in a very short period of time. Smooth, silent and extremely effective. I would recommend it to anyone that I love and they want to find THAT part that was missing in your intimacy.

October 7, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service That Goes Above and Beyond!

Let me start by saying that exceptional customer service is becoming a lost art, but Hello Nancy has absolutely mastered it! I recently purchased a product that, while nice, wasn’t quite 100% what I expected. However, what could have been a disappointing experience turned into one of the BEST customer service experiences I’ve had in a long time! From start to finish, their team went above and beyond to address my concerns, answer my questions, and make sure I felt comfortable, informed, valued, and, most importantly, satisfied! And can we talk about the fact that you actually get to communicate with a REAL HUMAN BEING?! Not some frustrating automated chatbot sending you in circles with generic responses. An actual person who listens, understands, and genuinely wants to help! What a refreshing concept! What impressed me most was that they didn’t just try to resolve an issue. They made a genuine effort to ensure I had a positive experience. That kind of care, patience, and attention to detail is what turns a first-time customer into a loyal one. Hello Nancy clearly understands the importance of customer satisfaction… in more ways than one! 😉😂 Five stars for their outstanding customer service, professionalism, and commitment to making their customers happy! You’ve earned my respect and my future business!

October 13, 2026
Unprompted review

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