Been a long time since a company surprised me with how great their customer service is. A problem with an order shipped turned into a masterclass in how you should treat a customer. Kudos!!!
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Hello Nancy is an intimate wellness brand for the curious (and a little clueless). We make beginner-friendly toys that are as cute as they are powerful — designed to help you explore your body without shame, pressure, or awkward packaging. Whether it’s your first vibe or your fifth, we’re here to make feeling good feel easy.
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United States
- hellonancy.com
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Little lemon with pure pleasure power!
I was skeptical that this little lemon had that much power. WOW! Was I ever wrong. You will not be disappointed and if you are, you didn't follow the handy tips that came with this fantastic little fruit! Get it and GET IT DONE!
Excellent experience
Was skeptical about the price and paying for this product well worth every penny. Purchased as a gift for my birthday to myself.
I. Am. Enthralled.
I. Am. Enthralled. Sex and personal pleasure have never really been a thing for me. I dont hardly ever feel the need for it. Most toys are a miss for me for varying reasons. I've always needed more mental stimulation then physical to hopefully climax. Being tired from the day often ruins any chances of playtime.
And I was okay with that untill I happened upon Lem. I was hesitant at first. I knew what I liked and lem wouldn't do that. I've never used a toy like lem because I assumed I would not like it. How wrong I was.
With lem next to me I have found a whole new world. He hits Just. The. Right. Spot. Never could I have imagined work free pleasure. I dont have to try and get in the right headspace anymore. I let lem do his work and I am thoughtless and very happy puddle with in minutes. I dont have to TRY to enjoy myself. Its effortless.
My libido has increased and my stress lowered. Now I look forward to bedtime....and other times. Thank you Nancy and thank you Lem.
-a very happy lady
The Berri is a game changer
The Berri is a game changer! All my girlfriends were swooning over different suction toys but those did little for me. Tapping is where it’s at. Highly recommend giving it a try. Also this company stands behind their products and when I had an issue with my charging port they immediately shipped me a replacement. Nothing but a great experience from start to finish!
Awesome toys!
5 star customer service. Accountability
I ordered the Lem for my wife. It just wasn't her thing.
One email, and 2 hours later, a new product was ordered and shipped at no cost. She gets to keep the Lem and enjoy her new product.
The Pleasure Gaurantee is real, they 💯 back up their claim. Incredibly impressed. Would HIGHLY recommend.
This works easier and faster than…
This works easier and faster than anything I have ever tried and only on level 3 🫠
The lemon clit massager has great…
The lemon clit massager has great results, every time. The packaging was beautiful and the bag in came in is perfect. It’s very quiet and discreet. Also delivery was much faster than expected.
The purchasing process was smooth and…
The purchasing process was smooth and easy. I got the berry and it’s absolutely amazing! I love how you can play with all the different modes to see which one is perfect for your body! I’ll be getting the Lemon next!
My le
My le. Stopped working g. Bought it in August. Would like replaced. It just doesn't charge fully with little suction.

Reply from Hello Nancy
Definitely NOT a waste of money!
Oh my gosh! I ordered the Lem completely by accident, and was berating myself for wasting so much money on a product that I already had one similar to. I was only mildly interested to open it when it arrived but thought I might as well give it a try anyway. I could not have been more surprised. Boy does that thing deliver!
I love the gorgeous feel of the soft silky silicone, and the size and weight are that of a real lemon, which is lovely. But the truely amazing bit is the functionality! I have never achieved an orgasm by clitoral stimulation alone before the Lem, and I was not expecting it. I also usually need to put all toys on max to get a reaction, but only needed to put Lem up to 2 or 3 before the fireworks. I would 100% recommend this. This was very much NOT a waste of money! It has quickly shot to top of my toy list.
ease of ordering and receiving my order…
ease of ordering and receiving my order with instructions
Feels good, but no O
I was pretty sure I couldn't have a clitoral orgasm, but thought I would give it one last chance and try this. Sure enough, it feels good, but no O after at least a half hour of trying. Disappointing but it's good to know. Some of us just need penetration, don't let anyone tell you different!
Thank you Team Nancy for your patience and understanding
2 AM one morning, I could not sleep. I was browsing my phone and up popped a long testimony about the lemon. I placed an order right there and then.
I have been having serious problems enjoying intimacy with my husband since menopause kicked in eight years ago and haven’t been able to tolerate penetrative intercourse since then.
It was around this time that I was diagnosed with lichen sclerosis, the insane itching and discomfort when hiking or riding my bike really affected my quality of life.
10 days later, the lemon arrived. I was excited
I practised by myself and then involved my husband, but we were not able to achieve orgasm with the lemon. I had had such high hopes and was seriously disappointed
I reached out to hellonancy and explained my challenges, they very kindly said I could choose another product for free
Five days later, the Uno arrived
Thank you so much to all the team at Hello Nancy for their compassion and empathy. The UNO is working.!
I love the feel of the Uno, it’s so soft, and the vibration is enough for me to feel through the damaged skin around my clitiros.
We still have the lemon and will keep working with it. You never know now that things are improving!
Thank you again team
It works so fast couldn't believe it…
It works so fast couldn't believe it had to go again totally different from any thing i have ever used before
Excellent customer service
Excellent customer service. I bought a product for my wife - the lemon! It did develop a fault after 9 months and the customer service I received was excellent. A new one was sent out promptly without question! Probably one of the best customer experiences I have ever had!
Oh WOWZAH!
Oh WOW!! This little lemon is like finding the shooting stars in a blue sky like you find the milky way.
It basically helps understanding your own body and wowzah, it helps to reach up the limit in a very short period of time. Smooth, silent and extremely effective. I would recommend it to anyone that I love and they want to find THAT part that was missing in your intimacy.
The company shipped out the product…
The company shipped out the product fast, and the product was exactly how they explained it to be.
Customer Service That Goes Above and Beyond!
Let me start by saying that exceptional customer service is becoming a lost art, but Hello Nancy has absolutely mastered it! I recently purchased a product that, while nice, wasn’t quite 100% what I expected. However, what could have been a disappointing experience turned into one of the BEST customer service experiences I’ve had in a long time! From start to finish, their team went above and beyond to address my concerns, answer my questions, and make sure I felt comfortable, informed, valued, and, most importantly, satisfied! And can we talk about the fact that you actually get to communicate with a REAL HUMAN BEING?! Not some frustrating automated chatbot sending you in circles with generic responses. An actual person who listens, understands, and genuinely wants to help! What a refreshing concept! What impressed me most was that they didn’t just try to resolve an issue. They made a genuine effort to ensure I had a positive experience. That kind of care, patience, and attention to detail is what turns a first-time customer into a loyal one. Hello Nancy clearly understands the importance of customer satisfaction… in more ways than one! 😉😂 Five stars for their outstanding customer service, professionalism, and commitment to making their customers happy! You’ve earned my respect and my future business!
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