- Friendly and helpful at the counter - Poor service at pick-up of the car - Misleading: booked a VW Passat, got a Toyota corolla. They qualified them as similar and in the same class. - Poor condi... See more
Company replied
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Review summary
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Car rentet at Vilnius Airport. Unclear pricing and fee policy. Additional charges and administrative fees were poorly explained, and the overall cost ended up being much higher than expected. I wo... See more
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We booked in advance, when we arrived at the desk the service received was very good. The wait to collect car took nearly an hour. Car was already damaged, however it was great to drive. Taking pictur... See more
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The rental car was very good, the pick up and drop off were also good except nobody was waiting with the promised sign. Getting the security deposit back was a nightmare. The security deposit was the... See more
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Company details
About Green Motion Car and Van Rental
Written by the company
Car and van rental, wherever your journey starts
Green Motion is an international car and van rental brand with branches at airports, railway stations and city centres. We're part of Green Motion International, which operates more than 600 rental locations in over 80 countries across the Green Motion and U-Save brands.
Book online at greenmotion.com to see live prices, choose your vehicle and extras, and collect from the branch of your choice. Our fleet includes small city cars, family SUVs, people carriers and commercial vans, with lower-emission and electric models at many locations.
Before you travel
- Payment card: you'll need a credit card in the main driver's name for the security deposit. Accepted cards and deposit amounts vary by country and are shown before you book.
- Documents: bring your full driving licence and a valid ID. Some countries also need an International Driving Permit.
- Booked through a travel site? Check your voucher for what's included.
Here to help
Questions about a booking are fastest answered by the branch you're renting from. Their details are on your confirmation email. For anything after your rental, including deposits, charges or damage queries, contact our customer care team at ics@cs.greenmotion.com.
We read every review on this page and reply to them. Your feedback goes directly to the branch team so we can keep improving.
Why rent with Green Motion
Written by the company
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Contact info
Aspen Farm, Sheep Lane, MK17 9HD, Woburn, United Kingdom
- 03338884000
- reservations@greenmotion.com
- greenmotion.com
10% off when you book direct
3.2
Average
34K reviews
Asks customers to review
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Worst car rental experience I’ve ever…
Worst car rental experience I’ve ever had in my life. 54 years old. Mother is dying and I tried to move the dates forward a couple days. They said absolutely not. “You a promotional deal and you cannot cancel” unbelievable. The lady was so rude. Read the fine print with these guys. Shocking.
October 14, 2026
Unprompted review
Very good price
Very good price, they didn't push the extras. The car was near new. They are located away from the airport, so needed to be picked up by shuttle. They dropped us off in our rental on return, so that was an easy experience. The agent spoke good english.
October 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great staff
The staff was easy to deal with and explained everything clearly. The vehicle was great. Back and forth to the airport was seamless
October 14, 2026
Reply from Green Motion Car and Van Rental
Mark Haagensen,
Thank you for the fantastic five-star review. We are delighted to hear that our team provided clear explanations, that you enjoyed the vehicle and that your airport transfers went smoothly. We look forward to welcoming you back again soon.
Kind regards,
Green Motion International Customer services.
Great customer service
The customer service when receiving and dropping off the car was very good
October 12, 2026
Reply from Green Motion Car and Van Rental
Robert Hayden,
Thank you for your five-star review.
We are delighted to hear that you experienced great customer service from our Green Motion team, when picking up and returning your vehicle. We hope to welcome you back again in the future.
Kind regards,
Green Motion International Customer Services.
Pick up was from a ver busy location so…
Pick up was from a ver busy location so there was a queue and a delay. I was not in a particular hurry however, but I would imagine this can be an inconvenience to some customers. Staff were very helpful, particularly with upgrades. I have also mentioned before, that as a Premium Plus customer I do not understand the need to wait while the vehicle is inspected (albeit a fairly minor inspection) on return.
August 16, 2026
Reply from Green Motion Car and Van Rental
Hi Andrew Ormiston,
Thank you for your four-star review.
We appreciate your four-star rating and your feedback. We are glad you enjoyed the helpful service from our team, during your vehicle upgrade. At the same time, we hear your concerns regarding the wait time during peak hours at our busy location, as well as the delay during the return process for our valued Premium Plus members. We aim to balance thorough vehicle checks with speed and efficiency for our top-tier customers. We will share your thoughts with our operations team to refine our procedures and improve the overall check-in experience.
We hope to see you again soon.
Kind regards,
Green Motion International Customer Services.
Kind regards,
Green Motion International
The staff were very helpful and…
The staff were very helpful and courteous. They made it easy.
October 13, 2026
Reply from Green Motion Car and Van Rental
Hi Paul Riley,
Thank you for your five-star review.
We are delighted that you found our Green Motion team to be very helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I liked everything in terms of service…
I liked everything in terms of service and friendliness of the staff. What I did not like was the effort I had to go through to get my deposit back. I believe that the responsibility is 100% on your side to see to it that your customers get the deposit back and not for us to go through a lot to prove to you that we did not get the deposit back.
October 14, 2026
Reply from Green Motion Car and Van Rental
Hi Gil,
Thank you for your five-star review.
We are delighted that all was good with your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Two years, no complaints
I’ve used this company two years in a row now and am happy to recommend them. I’ve had a good experience both times with efficient service at pick up and return of the vehicle. I chose to do the online pre check of documents, which I recommend. Also be sure that it’s the main driver’s credit card used on the booking as I overheard another person having issues with that despite the clear instructions when booking.
October 12, 2026
Stuff is good, but the car is not so good
Stuff is great and deserves kudos. The car, though, had issues. I was already too far away to return it and had to endure the problems for three weeks. The last week, they were helpful in giving me another car. The A/C didn't work well, and one tire kept going flat.
July 13, 2026
I was happy with everything
I was happy with everything, except that they held onto my deposit unnecessarily without an explanation outside 21 working days being a standard procedure. I'm now on day 17 without getting my deposit back.
October 12, 2026
Everything is great
Everything is great, the only thing that was upsetting was that my deposit wasn't returned for a long time - about a month.
October 14, 2026
A good experience overall.
Pick up was very good. Driver had sign when we got off the plane and was friendly. Car was in decent shape.
Drop off was not so good as driver late was to the airport in spite of us texting him 1 hour before we arrived. We had to wait in the underground parking lot for around 40 minutes. Nirobie traffic is bad and he should have known that!
Car had no spare tire - not great as we drove into Rural Kenya!
October 12, 2026
Car rental
The car rental worked out very well, the person at the drop off was very polite & friendly!
September 19, 2026
Green motion car rental review…
Car already to collect nice modern Volkswagen troc was a little unsure of how to inspect the car for damage before signing paperwork Pedro assured me just to take photos of car as proof of condition. Would have been nice to have been shown how to get the sat nav to work prior to driving off luckily my partner managed to get her phone to direct us to the hotel which was a. Hour drive away . Other than that Pedro and his team were excellent and returning the car was nice and straight forward
October 14, 2026
Very easy to work with
Very easy to work with, the guys at the pickup/drop off were well organized and easy to communicate with.
October 12, 2026
Excellent Car Rental Experience in Croatia
I had an excellent experience renting a car in Croatia. The entire process was smooth, easy and completely hassle-free. The staff were outstanding, extremely professional, friendly, helpful and well organised.
From start to finish, everything was handled efficiently, making the whole experience stress free. I would highly recommend their service to anyone looking to rent a car in Croatia.
I will definitely choose them again for all my future car rentals in Croatia! Thank you for such excellent service.
August 20, 2026
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