Freightcom Inc. Reviews 

Purchased insurance for my package which was damaged during shipping. Turns out buying extra insurance means nothing because Freightcom has different policies than the actual shipping company. If your package gets lost or damaged using Freightcom, good luck getting it covered. UPS tried to help but because Freightcom didnt not declare the value of the parcel with UPS, the insurance wasnt valid. Horrible experience.

Freightcom has a fantastic website that is easy to use and makes shipping much more convenient. Derek has been very helpful and knowledgeable whenever I’ve had questions or needed clarification. Great service and support!

Working with Freightcom has been an absolute game-changer for our business logistics. The platform makes comparing carrier rates, booking shipments, and managing LTL and parcel dispatches seamless and effortless. Having access to multiple trusted carriers in one centralized dashboard saves us both valuable time and significant shipping costs.

Beyond the platform itself, the customer service has been exceptional. Our representative, Derek, provides top-notch, reliable support—always responsive, efficient, and ready to assist whenever an issue or custom shipping request arises. Highly recommend Freightcom and Derek to any business looking to simplify their shipping operations!"

Absolutely love Freightcom! I have been in charge of our domestic & international shipping for some time now and learned to always go through Freightcom! Regardless of which courier it is or the issue, it's ALWAYS so much faster & easier to have Freightcom fix the issue. When the customer gave us the wrong address Freightcom fixed it quickly. When a device got stuck in foreign Customs for over a month, Freightcom intervened and helped us get the device to our customer!

Their customer service is great! Special kudos to Laura Magliocchi, Account Executive, who is so helpful!

Laura is very Professional and always goes out of her way to help me out. She is a lifesaver when I run into problems. She explais everthing in detail so you never get lost online.

The most challenging aspect of my most recent shipping experience was navigating the new tariff schedule added to exports from Canada to the USA. My Freightcom agent of many years, Laura Magliotti, helped walk me through every step of the new and challenging process in a helpful, patient and extremely professional manner.

Laura has been so amazing since we signed up with Freightcom. She never hesitates to call me or pickup my call when help is needed. She goes above and beyond with everything she has done for us - it's so tough to find good service these days and the team (Suzanne has been great too) keep us coming back and assured we are in good hands. Keep it up!!

Very disappointing experience with Freightcom/ClickShip. Their “DDP Estimated” option feels like a joke — you can prepay around $40 for shipping and duty, then get hit with another $200–$300 CAD in charges weeks later.

Since July, we’ve been billed over $5,000 CAD in unexpected additional charges. We also believe we’ve been double-charged for duties on Canada-to-US shipments: we prepaid duty to Freightcom, then saw duty charged again through subsequent UPS billing. We are currently disputing this and asking them to provide the supporting documents.

Even worse, around $3,000 CAD of what we’ve been billed consists of “Warehouse Fees” and other unexplained charges. Some tracking histories never even showed the packages being held at a warehouse. When customs/CPSC documents were requested, we responded immediately, yet the forms had to go through Freightcom/UPS’s manual email processing and clearance process. In our cases, processing could take days after we responded, and the resulting storage charges were ultimately passed on to us.

Freightcom has been unable to clearly explain many of these charges without going back to UPS to investigate. No proactive warning while thousands of dollars accumulated. I would strongly caution Canadian businesses against using Freightcom/ClickShip for US shipping.

Everything works fine with Freightcom until you actually need support. UPS investigated our lost package, approved the claim, and marked it paid on their end, yet Freightcom has gone completely radio silent. Weeks without a single update, zero replies to follow-up emails, and no information on when the payout will actually reach us. Leaving customers completely in the dark after the carrier has already settled the claim is unacceptable. Terrible customer service when you need help the most.

Freightcom has made our companies shipping needs so easy and effortless. Alicia Guaiani walked me through the process and I have never looked back. She is always there to answer any emails or questions I have promptly. Great rep. Calling 4 or 5 different freight companies to obtain freight quotes became a time consuming chore and only to be beaten almost every time by Freightcom. The half hour to 45 minutes the old way of obtaining quotes and calling in shipments has now been reduced to 5 minutes with this platform.

I had never heard of Freightcom until a friend recommended them, saying how awesome they were to deal with and the pricing is so great. Pamela called me and walked me through the site and explained the process, so patient and smart. I have used it several times now and if I have any questions , I call. The pricing is beyond reasonable and the follow up service is professional and courteous.

NEVER USE freightcom to ship via UPS to the US. Nightmare!! just lost $625... Claim time 60 business days?????!!!!!! Nightmare.

I have been using Freightcom since 2023, Monti Salemonhamed convinced me of the savings I would realize and made the onboarding process easy peasy. The cost savings have been exactly as Monti indicated that I would see. Monti follows up on a regular basis to make sure all is well with using Freightcom which it has been. I have had a few issues with the carriers submitting additional surcharges but Monti was easy to get in touch with and helped me through the process of challenging the charges and getting them zeroed out or refunded.

Its easy to use and the shipment arrives in a timely manner. If there are any issues it seems to get sorted pretty fast. I like this service a lot!

We recently set up our Freightcom account, and Brandon Ferguson Account Executive has been absolutely fantastic. They made the entire onboarding process seamless and have provided incredible follow-up support whenever we’ve had questions. Outstanding service.

I have worked with Monti Salemonhamed, as my Freightcom rep, for the last 8 years ! I cannot tell you how many times he has saved me with client pushing forward to get a machine picked up by the carrier when they were slow , or fighting for me on a claim where the carrier just plain did not look at the directions and damaged the shipment .. 5 stars ! Would do 10 stars !!

Can’t say enough great things about Freightcom and the support we’ve received from Suzanne! Consistently saving money on reliable, fast shipping is what’s helping keep our business at the front of the pack!

I've been using Clickship / Freightcom for my business ever since I started in 2020 and have been super satisfied with the rates and services. I was onboarded by Suzanne and she introduced me to the best and lowest rates I've ever found for shipping in Canada and USA. She's always in touch to make sure everything is running smoothly.

The best part is its free to set up an account. Their customer service ream is great and are very prompt in handling any pickup issues or coordinating with the carrier.

I would highly recommend their services for any small or big businesses who're looking for better shipping rates. I haven't found anyone better than this for sure.

We couldn't ask for a better Account Manager. Calvin has an incredible response time and truly knows what he's doing and talking about when it comes to shipping and logistics. His attention to detail, professionalism, and commitment to finding solutions make every interaction seamless and stress-free.

Calvin consistently goes above and beyond to ensure our needs are met, no matter how complex the request. He is proactive, reliable, and always willing to take the time to explain options and provide expert guidance. It's rare to find someone who combines such extensive knowledge with exceptional customer service.

If anyone deserves a promotion this year, it should be Calvin Lau! He is an invaluable asset to the team, and we genuinely appreciate everything he does for our business.

Jaleisha Morrison & The Micrylium Green Team 🐸
Micrylium Laboratories Incorporated