FREESKY eBike Reviews 

I’ve just bought a brand new Free Sky Ranger Air bike. Wow it’s fantastic love the size of the bike. Definitely one of the best comfortable bikes on the market. I had to contact Free Sky on their website and that led me to a UK phone number which Marvin answered. I told him that I was missing a thumb throttle from the order. He responded straight away with don’t worry I’ll send you one in the post. Brilliant service just what we all needed.

I am very pleased with My Ranger Air, It met all my expectations, handles al the dirt roads in my area very well and trails great.

Bought this bike 6 weeks ago to manage my daily commute from Seattle ferry to University of Washington area. This bike is well powered to make the hills unnoticeable. The bike is heavy, as expected. Large battery, 2 hub motors and beefy fat tire frame. Brakes are good quality. I ride in top speed mode most of time and battery life is about an hour. Single charge duration can be extended with care by reducing assist/top speed and managing a single (rear) motor instead of dual.

Worth noting that I ride aggressively and had to replace stock brake pads after 310 miles.

Freesky is a good bike. prior to that Freesky I had Puckipuppy boxer Fat tire bike. They provide my bunch of extra stuff let air pump, extra screw bolts of all, break pads front n rear. But Freesky hand me over only the set of L keys and four wrenches. Skyfree also provide the extra accessories to their customers

Company sold me a bike in May of 2025, 3 months after that the frame cracked they sent a replacement part which we agreed on then sending a new frame and they didn't they sent a part of the swingarm and s month later that cracked as well so since August 2025 I have not been able to ride my bike cause this company is a bunch of liars they have no made good on any of the promises they made so I spent 2500$ on a bike I can't ride cause now they don't even respond to emails and my bike is under warranty still I requested a refund which they agreed to and never released my money they also agreed to sent me a complete new bike which they never sent basically the sell cheap shit products for top dollar and when it breaks cause it will they just ignore you don't return emails and that's the only way to contact them

I had been looking at different bikes for a while and finally landed on the freesky warrior . I had sent an inquiry in to freesky directly and was assisted in the purchase of my warrior pro. The order process was straight forward and a tracking number was giving shortly after purchase . The bike arrived in 4 days after purchase in mint condition . Assembly was easy with the included tools. Approx 20 minutes set up time. The only thing that threw me off briefly was the paypal link instead of a website payment page. The support response has been timely anytime I have had a question . The bike has been a joy to ride . The only thing I would suggest for improvement of the service and product would be to include a display and configuration manual QR or manual but to find it online isn't difficult . The warrior pro has very ergonomic and comfortable ride for this 6ft 240 lb rider.
Thanks Carl.

I received my Freesky Warrior ultra about 30 days ago and I have been having a great time. This bike is quick to sprint up the many hills in my neighborhood. It handles dirt, gravel and pavement very well. The brakes are great. I feel safe slowing down and stopping. Very nice overall experience. Kenny in customer service was patient and helpful with my questions.

This company is a great company to work with. I received my bicycle and as I was putting one of the mirrors on, I broke it. I contacted them and offered to pay for a new mirror, but they were nice enough to say that they understand accidents happen and they sent me two new mirrors, free charge. Now that is service.

Best company ever ,i had a small problem,they sent me the parts the same day ,and helped me with everything i needed .
My next bike is again Freesky for sure
Very good customer support .5 stars from me

Hi am very pleased with my freesky swifthorse ebike ,it's works great in all conditions very well made and warranty service is very good , Carl there engineer diagnosed my problem fast and got me parts I needed quickly. Great service and easy to deal with.

Sincerely Lorne

I needed help for my bike and Horlan was so great. Very fast responding. I recommend everyone and bike is awesome. Again, thank you Horlan!

First off, we have (2) bikes and love them. I emailed to ask for a link to order the rubber cover for the on/off switch. They got back hours later and said they'll send me the part and other items at no cost. Great experience.

Best E bikes out there. Bought one and loved it so much zi bought another for my wife. I can go anywhere on it. Over big rocks, woods, no trail, no problem. Absolutely amazing customer support. Mona is the best.

I had lost the Bluetooth speaker remote for my Freesky Cheetah and contacted the company for a replacement. Horlan hooked me up and I got the part five months later but it was 100% worth it since Horlon helped me figure out how to connect the remote with ease when I got it. The part is good quality just like the original one.

We had a few issues when we first got the bike, but customer service has been there every step of the way and been very thorough.

So I am new to the E bike world, but I spent months shopping for an E bike. I wanted an E bike strictly for Hunting and using it to drive to my stand in the woods quickly and quietly. I wanted a 2wd bike. So after using it several times in the woods, it performs great and has plenty of power on flat ground. Im 6’1” and weigh 230lbs and always had a crossbow and a backpack on. When in rear wheel drive and going up a steep incline, the bike will bog down some and you might have to pedal some to get up it which is ok and expected, but if you need the extra power, put it in 2wd and boom, plenty of power (the front tire will spin out some on really steep inclines). I haven’t found a reasonable hill yet that I can’t climb in 2wd. Battery life seems reasonable but I haven’t used it yet for long periods of time to test the battery life. Since I’m new to the E bike world, I don’t have any other bikes I can compare it to so this is my first. I wanted a step through with 26 inch tires, but could not find one with the power that this one provides (unless I paid double). Plus I wanted camo. One thing about the camo is the frame alone is camoed and I wanted all of it camoed so I wrapped it myself with another camo pattern. It looks great in the woods and looks like a true hunting ebike. I have had to reach out to Tech Support with simple questions and they’ve always been very responsive. They are in China and take calls during our day time hours (but it’s really the middle of the night there) so that is very appreciated. I had one simple issue that they told me the fix and it worked. For the Computer screen, there are I think like 20 programs that come preset when you get the bike. Unfortunately, the instruction manual I got with the Bike didn’t talk about any of the computer or programs on it. I had to reach out to Tech Support to understand it better. Putting the bike together was easy and very simple. Luckily there was no damage during the shipping process. I would highly recommend getting the shipping insurance on it when you buy it incase the delivery company damages it. Overall, I’m very happy with the Bike and have not had any issues with it yet. I plan to purchase a e bike trailer for it so I can haul more gear when Hunting. I think this Bike would have no problem pulling out a deer on the trailer either.

Customer service was great! Wasn't alot of questions asked and sent my new breaks right away. Thanks to Carl for the fast phone call and email reply.

My wife and myself are over 70 years old and riding a Freesky 20" Rocky Mountain Pro and a Freesky 26"Wild Cat Pro. These e-bikes are very comfortable and reliable on our 3 to 4 hr trail rides. We have had these bikes for 1 1/2 yr and have put 1300 km on them with only general maintenance (chain cleaning) and following the regular service inspections.
I have had a few questions about maintenance and customer service was fast and very helpful.

I love the quality of the bike. I even ordered accessories and the mirror I ordered broke while removing my cover. I wrote the company and they replaced the mirrors no questions asked. Customer service is very good!

⁹I had a problem with my Alaska e-bike with the motor not running, i contacted Freesky customer service, Marvin who was handling my case was totally amazing, he went through everything on my bike that could be causing the problem, the brake sensors etc plus other things. After me testing everything he said it was the controller and said my bike was still under warranty and he would send me a new controller, within a week I had the new controller, I fitted it and now my bike is running like new again, love my Alaska pro, fantastic battery life for long rides.
Fantastic service from Freesky and a big thank you to Marvin.