There were some issues with responding on time, but they fixed it - it could me technical? Also support wasn't intuitive as I had to login to some different websites with unusual way, seemed kind of s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast and clear service. Not having a GP atm gave me a lot of stress when I had my first std. luckily I could get medical assistance (including meds) from fellos.
Company replied
The experience has been very helpful, as they're quite affordable and quick to respond! I've just been having some trouble adjusting my medication delivery dates, as halving the frequency of deliverie... See more
Company replied
My experience in talking about erectile dysfunction with my GP wasn't great. My doctor didn't really talk about the problem and prescribed something without consulting me. I knew nothing about the op... See more
Company replied
4.0
Great
464 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great platform
Great platform, easy to order and fast to deliver. Unfortunately, the pills did not have the expected results. I am a healthy male that was lead by curiosity but i will proceed without the pills. However, results could be more satisfying for others.
September 7, 2026
Unprompted review
Smooth sail
A very easy process and gave me the freedom of which treatment I want. The doctor needs to approve it first, but they review it very fast. The only time I had some trouble was because the pharmacy was slow, which is outside Fellos' control. When I messaged Fellos, they immediately contacted the pharmacy, and I got my order in 1-2 days. The only con I'd say is that they are a bit pricier.
October 8, 2026
Unprompted review
Reply from Fellos
Thanks for your detailed review, Clifton! Great to hear the process felt easy and that you appreciated the freedom to choose your treatment. We’re sorry about the delay with your order and glad we could get it sorted quickly once you reached out. Your feedback on pricing is noted and shared with our team.
Kind regards,
Team Fellos
Reply from Fellos
Dear BC,
Thank you for your review! Great to hear you're happy with our service and quality.
Kind regards,
Team Fellos
The shipment of my order was delayed…
The shipment of my order was delayed for nearly 10 days. The best part is, the package arrived incomplete with a few items missing. Contacted the online customer service but there's no response.
My supplies have run out for more than 1 week and the medication is not supposed to be interrupted. Sadly, they can't care less.
September 28, 2026
Unprompted review
Reply from Fellos
Dear customer,
We're very sorry. A 10-day delay, an incomplete package and no reply from our customer service is not acceptable, especially when your treatment shouldn't be interrupted.
Could you send your order number to care@fellos.nl with "Trustpilot" in the subject line? We'll prioritise your case and send the missing items or arrange a refund. Our medical team can also advise you on bridging the gap in your treatment.
Kind regards,
Team Fellos
Prima ervaring gehad
July 16, 2026
Unprompted review
Reply from Fellos
Beste Wout,
Dank je wel voor je review, fijn om te horen!
Met vriendelijke groet,
Team Fellos
Excellent service!
Excellent service! I am happy to order by Fellos. It's discretion and orginal pharmacy products are save and top notch quality
September 1, 2026
Unprompted review
Reply from Fellos
Bedankt voor je fijne review, John! Fijn om te horen dat alles goed is verlopen.
I feel a decrease in libido.
August 31, 2026
Unprompted review
Reply from Fellos
Thank you for sharing this with us.
Side effects like this are important, and we want to make sure it's properly looked into rather than left unanswered in a review.
Could you get in touch with our medical team directly so they can discuss this with you and look at possible adjustments to your treatment?
Team Fellos
In my experience
In my experience, they take you seriously. Their approach is professional, discreet, and friendly.
Delivery is also discreet and careful.
August 31, 2026
Unprompted review
Reply from Fellos
Thank you so much for this thoughtful review.
We're glad to hear that you experienced our approach as professional, discreet, and friendly, and that the delivery matched that same care.
This is exactly the experience we want every customer to have.
Team Fellos
it seemed it worked for my hair however i start losing hair again
it seemed it worked for my hair however i started losing a lot of hair again !!!
i constantly taking pictures of my scalp hairline on a daily basis and using app called trichometrics every 2 weeks
at this moment im back to beginning of april hair baseline state. i started using minoxidil and finasteride that i bought via fellos beginning of january this year . i had a really good progress in first 3 months however now having hair loss again it seems it has reverse effect. i asked this to the doctors on fellos but nobody answers on top of that my body hair grows way faster than before and some areas are becoming hairy as well
August 31, 2026
Unprompted review
Reply from Fellos
Thank you for taking the time to share such a detailed account of your experience.
We're sorry to hear that your progress has reversed and that you haven't received a response from our doctors yet, that shouldn't happen.
This really needs proper medical attention rather than just a reply here. Could you reach out to us directly with your details so our medical team can follow up with you and review your treatment?
Team Fellos
Nice service and real results
Usually I would have to wait for at least half of a year to get hair loss medication, but here I got it within a week after filing a form and having little discussion with a dermatologist. I easily got answers to all of my questions, made a payment and received a package a few days later! I also like that this is an official pharmacy so all of these medication is in the local system so my GP and any other doctors I'm working with can see that I take this medication and where is comes from. After more than 6 months I already can see the results and I can wait to see even more improvements over time!
August 25, 2026
Unprompted review
Reply from Fellos
Hi Florian, thank you so much for sharing your experience! We're really glad the process was quick and that you're already seeing results after 6 months. It's great to hear the pharmacy transparency and coordination with your GP has been valuable too. Wishing you continued progress, and thanks again for taking the time to leave such a detailed review!
Team Fellos
Reply from Fellos
Beste Angel,
Wat fijn om te horen! Bedankt voor uw review.
Met vriendelijke groet,
Team Fellos
Great
Great! You get a prescription conventiently and it arrives fairly fast.
August 4, 2026
Unprompted review
Reply from Fellos
Hi Abdullah,
Thank you! Glad the prescription process was convenient and the delivery arrived fairly fast.
Team Fellos
Quality products and great service.
Trustworthy physicians and original products, which were the main reasons to choose for Fellos. Kind customer service also.
July 29, 2026
Unprompted review
Reply from Fellos
Hi Ryan,
Thank you! Glad the trustworthy physicians and original products, along with our kind customer service, stood out to you.
Team Fellos
Quick and Reliable Customer Service
Their customer service is very quick and solution-oriented.
July 16, 2026
Unprompted review
Reply from Fellos
Thank you for your review, Jose! We're happy to hear that you've experienced our customer service as quick and solution-oriented. We appreciate your feedback and are always here to help when needed.
Kind regards,
Team Fellos
Okk…
There were some issues with responding on time, but they fixed it - it could me technical? Also support wasn't intuitive as I had to login to some different websites with unusual way, seemed kind of scammy at first, but it ended well. Overall I'm Grateful, cuz as I couldn't ask my GP for tretinoin, they prescribed it without nonesense excuses, so I can improve my skin health and aging. We need more services like that in the Netherlands.
July 1, 2026
Unprompted review
Reply from Fellos
Thank you for sharing your experience. We're glad to hear that the situation was resolved and that you were ultimately satisfied with the support you received. We appreciate your feedback regarding the communication process and will continue working to make the experience as clear and accessible as possible.
Kind regards,
Team Fellos
My experience is very positive ,Only the deliveries are a problem. …
My experience is very positive and my sex life is great. I only have one problem: in the last two months, deliveries haven't been arriving on time, and I've had to go looking for my order That's quite a problem. Thank you.
June 30, 2026
Unprompted review
Reply from Fellos
Beste Carlos Leonardo,
Hartelijk dank voor uw positieve review en het delen van uw ervaring. Fijn om te lezen dat u tevreden bent over uw traject.
Vervelend om te horen dat de leveringen de afgelopen maanden niet op tijd zijn aangekomen en dat u zelf achter uw bestelling aan heeft moeten gaan. Dat is niet de bedoeling en begrijpen we dat dit frustrerend is.
Wij kijken dit graag voor u na om te begrijpen waar het in het proces misgaat en dit te verbeteren. Mocht u nog niet eerder contact hierover hebben gehad, dan kunt u ons via de klantenservice uw gegevens sturen, zodat we uw situatie kunnen onderzoeken en opvolgen.
Met vriendelijke groet,
Team Goodweigh
Hated every second of it
Hated every second of it. Service was horrible, delivery couldn’t be worse, and I experienced product side effects though that may not be on them.
June 22, 2026
Unprompted review
Reply from Fellos
Thank you for sharing your feedback.
We're sorry to hear that your experience did not meet your expectations. We have requested additional information through Trustpilot so we can get in touch with you, better understand what happened, and work towards an appropriate solution.
Team Fellos
High-level medical advice
June 25, 2026
Unprompted review
Reply from Fellos
Thank you for your kind review! We're pleased to hear that you appreciated the quality of our medical advice. Your feedback means a lot to us.
Team Fellos
Reply from Fellos
Beste klant,
Bedankt dat u de tijd heeft genomen om uw ervaring met ons te delen. Het spijt ons te horen dat u deze indruk van onze dienstverlening heeft gekregen en dat uw probleem niet naar tevredenheid is opgelost.
Onze excuses voor deze ervaring. Wij hebben inmiddels aanvullende informatie opgevraagd zodat wij de situatie kunnen beoordelen en ervoor kunnen zorgen dat er een passende oplossing komt. Wij nemen uw feedback serieus en gebruiken deze om onze dienstverlening verder te verbeteren.
Met vriendelijke groet,
Team Fellos
Fast!
The experience has been very helpful, as they're quite affordable and quick to respond! I've just been having some trouble adjusting my medication delivery dates, as halving the frequency of deliveries does not seem to get communicated very well within the company. Nevertheless, the experience is very quick!
June 8, 2026
Unprompted review
Reply from Fellos
Bedankt voor uw review en positieve woorden. Fijn om te horen dat u onze service als snel en behulpzaam ervaart.
We begrijpen dat de afstemming rondom gewijzigde leveringsfrequenties beter kan. Dank voor deze feedback; we nemen dit mee om onze processen verder te verbeteren.
Met vriendelijke groet,
Team Fellos
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