Farewill Reviews 

20,814
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,541 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the digital platform is very simple and clear to navigate, allowing them to complete their documents smoothly while receiving prompt professional advice and valuable support from helpful staff members throughout the entire writing process. However, some people mentioned experiencing difficulties when trying to navigate certain sections of the site to find answers, alongside extended delays with specific third-party service requests and unresolved email messages. These individuals also noted occasional gaps within the online form questions and encountered frustrating communication setbacks regarding their ongoing inquiries and updates.

What people talk about most

User experience

People report positive experiences with user experience, finding the online process remarkably seamless,... See more

Service

Clients share positive opinions on service, highlighting quick advice, peace of mind, and an easy process.... See more

Website

Users describe positive interactions with website, highlighting a straightforward online form and simple... See more

Response time

Customers had positive experiences with response time, frequently highlighting the quick turnaround and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They checked my Will and raised some error/concern and offered advice via email also offered telephone conversation if needed Thomas the representative called me upon my request and we had a friendl... See more

Company replied

Rated 5 out of 5 stars

I am impressed by the service from Farewill. Very easy to complete online with prompt checking. I was given advice on a potential issue within the Will which I amended, had it rechecked and completed.... See more

Company replied

Rated 5 out of 5 stars

Farewill have kept in touch with me regarding any issues that I wasn’t aware of. And something has flagged up this year that hasn’t before so obviously they are checking the annual update in case we d... See more

Rated 5 out of 5 stars

Incredibly straightforward to use. The response and advice came back well within the advised timescale and picked up points I would not have realised myself. Farewill was recommended to me and I can s... See more

Company replied


Company details

  1. Legal Services & Government

About Farewill

Information provided by various external sources

In partnership with Macmillan Cancer Support

At Farewill we make simple, affordable, professional wills online.

Proudly rated #1 in the UK, we help you through a jargon-free step-by-step process to complete your legally binding will online, without the expense or complication of seeing a solicitor in person.

  • Complete your will online in as little as 30 minutes.
  • Access to live expert support for any questions you have 7 days a week for FREE.
  • Every will proofread and approved by a will specialist.
  • Update your will at any time for only £10/year (first 12 months free).

Contact info

4.9

Excellent

TrustScore 5 out of 5

21K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(20,814)

1,422 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

80%nalmost a good system

Firstly let me say about the stars.
I would have given 4.5 but for the overly IT literate demands of the service.

I would have recommended Farewill to others, but I realise they would have issues using the online service.
The setupis reasonably simple, but not so easy to navigate for the non guru of IT.

i am an ex IT support technician and I do find it awkward to work my way around, so for the less IT literate it must be even worse.

BUT!! I do like the ability to be able to edit/update and have the changes reviewed quickly.

My one BIG issue is that you cannot download the "will" unless you basically sign it off.
A "draft will document" would be an improvement, and ability to print and review.

October 14, 2026
Rated 5 out of 5 stars

Highly recommended

I have had my will with Farewill for many years and have found the process simple and easy to understand, and very cost effecttive, especially since I have had changed circumstances over the years. Highly recommended.

October 12, 2026

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