FactoryPure Reviews 

2,329
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 647 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently share that the online ordering process is simple, communication regarding tracking is very clear, and customer support team members are exceptionally knowledgeable and helpful when assistance is needed. Many buyers mention that items arrive promptly, often even ahead of schedule, and remain in fantastic shape. People are consistently pleased with the competitive pricing, fast delivery services, and the overall quality of the merchandise they purchased. However, some customers also noted occasional frustrating experiences involving shipping carrier delays, or receiving orders with missing components and minor damages upon delivery.

What people talk about most

Product

Customers consistently note positive experiences with product, sharing that items arrive promptly, work... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt and quick shipping... See more

Quality

Users describe positive interactions with quality, noting that items arrive in great shape and function very... See more

Order

People report positive experiences with order processes that are quick and easy to complete, accompanied by... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising knowledgeable tech support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our first entry into the world of leaf shredding, which I use to make leaf mould compost for my garden, was a machine with plastic strings similar to a weed eater. It worked, but we were constantly h... See more

Rated 5 out of 5 stars

Great service from start to finish. We received our pellet stove sooner than expected, and the driver was very reasonable in letting us check everything out before we signed the paperwork; the price w... See more

Rated 5 out of 5 stars

Shipping mix up. Factory said item was shipped, trucking company said no. Factory Pure stepped in and solved the discrepancy so I received the item. ( Cummins Onan Generator). I could have been out so... See more

Rated 5 out of 5 stars

Delivery of product was prompt. Packaging of product was great. The wood splitter itself works wonderfully. So basically my whole experience with FactoryPure was GREAT!! Good job guys!


Company details

  1. Home Improvement Store
  2. also in
  3. Air Conditioning Store
  4. Appliance Store
  5. Furniture Store
  6. Generator Shop
  7. Wood Stove Shop

Written by the company

FactoryPure is a leading online retailer of top brands of generators, power equipment, and more. FactoryPure is based in Texas, and has been in business since 2013.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(2,329)

605 reviews in the last 12 months

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Rated 5 out of 5 stars

air compressor

We bought an air compressor and they were great to work with. They called to confirm the best delievery option and we had a great experience.

October 7, 2026
Rated 5 out of 5 stars

After struggling to keep my firman…

After struggling to keep my firman generator running on natural gas with a amazon ng hose, i learned after some research there are full flo disconnects vs amazons non-full flow and FactoryPure had the full flo 160000 btu rated hose which is much more than my generator load would require but no longer fight starting my generator on natural gas, excellent seller would highly recommend. Quick shipping and great prices

October 7, 2026
Rated 5 out of 5 stars

I love my scooter

I love my scooter. It is easy to assemble and disassemble and it has made it possible for me to attend my grandchildren’s sporting activities.

September 30, 2026
Rated 5 out of 5 stars

I purchased a 22kw Generac generator…

I purchased a 22kw Generac generator and when we opened the package, the plastic/fiberglass base had a crack in, when i sent he pics the Jacob at Factory Pure, without hesitation he agreed to take care of it for me, instead of waiting for the trucking company to reply and see how they would address it, he sent me a new matching color skirt to cover the cracked piece, since it was not a structural piece.
I will purchase more items in the future.

September 30, 2026
Rated 4 out of 5 stars

The bike came in great shape and I it…

The bike came in great shape and I it was everything I thought it would be, plenty of power be in 240 pound range and my dog is 30 and I haven’t found a hill yet that could hold his back. i’ve been writing Harley‘s all my life and I like this a little more I think, cruising around town and what not. Bottom line., if it ever got stolen, I’d buy another one.

September 29, 2026
Rated 1 out of 5 stars

Don’t waste your time or money!

If I could give a negative star review that is what I would give. Terrible company. Ordered a faucet early Sept, was told the manufacturer was changing warehouses so the order would be delayed, irritating but fine. Then on Oct 1 was told now they no longer offer the color I bought and if wanted to change to another color nothing close to what I ordered. No other appropriate solutions offered no apology nothing. Terrible service for something that should be very easy. Do better!

October 2, 2026
Unprompted review

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