Escootz Reviews 

I would like to sincerely thank the entire eScootz team for the excellent service I received while dealing with the issue with my i7 Pro.

Although the problem with the front wheel was disappointing, I was very pleased with the way your team handled the situation. You were responsive, attentive, and kept me informed throughout the process. I especially appreciate the effort you made to find a solution and your decision to cover the workshop cost.

It is reassuring to know that eScootz stands behind its products and truly cares about its customers, even when an unexpected problem occurs.

I am very satisfied with the after-sales service I received and would not hesitate to recommend eScootz to anyone looking for an electric bike backed by a company that genuinely cares about its customers.

Thank you again to the entire eScootz team for your excellent support!

Amazingly fast delivery. My son absolutely loves his ebike.

Fast shipping. My son experienced an issue with his ebike. With couple quick emails and a short video the company remedy the issue very promptly. Happy for the great and friendly customer service.

I ordered a bike from them but for personal reasons I had to ask for a refund a couple of days later, I never got to see the bike since I cancelled the order but I was extremely happy with the customer service, they never took more than 24h to respond to an email and they were very understanding with the cancelation and the refund.

We truly had a great experience with this company. It was delivered promptly and communication was amazing. Always return back my emails and when there was a problem that my son had caused with the bike, they replaced it with no issues at all amazing company.

The Teewing X5 is a very solid, powerful, and nicely configured all terrain dual motor scooter. Cool badging and red anodized parts. Apparently you can not get it wet. I'll try my best to keep it dry. I'm 60 years old and 240lbs. It's the most fun I've had in years.

The bike I had originally ordered was out of stock when it came time for shipment. They were quick to communicate and suggest alternatives. I received another bike and was refunded the difference in price quickly. I am super happy with the customer service support so far. Now, to get on the road and enjoy my new ride!

Shipped really fast. Bike was easy enough to assemble for someone not used to putting together bikes. My son LOVES this bike. It was a bit bigger than I was expecting but still fits him well.
If you’re under 5’4 might want to look at something smaller.

Great customer service, bike arrived and no issues at all. was a good experience dealing with your company.

I wanted to leave a positive review for E-Scootz Bikes because their customer service and follow-up communication were outstanding throughout a very frustrating delivery situation.
My bike delivery ended up being delayed for two 1/2 weeks after purchase due to a series of UPS shipping issues that were completely outside of E-Scootz’s control. The shipment was initially held in Richmond because of an improper address transfer, and I had to call UPS directly to update the address. After that, additional delays occurred while the changes processed, followed by further international shipping delays related to weather and other circumstances.

Despite all of this, E-Scootz stayed in communication, followed up consistently, and made sure I was updated throughout the process. That level of customer support really stood out. Thanks Alina!

Once the bike finally arrived, assembly went smoothly and I’ve had no issues with the bike itself so far. I’m very pleased with it and look forward to putting more kilometers on it. After I’ve had more riding time, I’ll definitely come back and post a follow-up review on the bike’s long-term performance. - John

Poor experience overall. The scooter looked decent online, but delivery took much longer than expected and communication was inconsistent throughout the process. I had to follow up multiple times just to get updates on my order. After receiving the scooter, I noticed the battery performance was weaker than advertised and charging takes forever. Customer support eventually replied, but the solution felt very generic and unhelpful. Expected much better service for the price paid.

My son was extremely happy to receive his Ridstar. They were extremely helpful with any of my questions. I really like that this company is family owned and honest!
Sandra B

Till now Everything is great !
The shipping was very fast ,
It works very well

The support team responds to every question you have before purchase and also provides quick updates to your order in transit.

My son saved his money for well over a year to get his bike. He was extremely proud and excited. Unfortunately the real derailer was bend at no fault of Escootz, was a manufactured issue. Unfortunately this part is not covered under warranty. When asked how much it would be to order a new part, they graciously offered to send the part at no cost or me or my son. They customer service is top notch and keep in contact with what is happening. Thank you for all your help with getting my sons bike back on the road .

Everything from the website to the after sale service has been excellent.The site is so easy to navigate all the way through payment. The shipping was free and I got it delivered to my door alot faster than anticipated.i had a question about the tires on the Ridstar q20 pro .They were quick and honest with the response and suggested a solution that they really didn't have to do and I am more than grateful and am very appreciative of the whole process.As for the bike itself, I don't think I have ever owned anything so cool and solid and so far it performs way beyond expectations especially for the terrain that I ride it. The dual motor is so sick when I turn on the front motor going uphill it feels like nitrous kicking in. The batteries handle the distance and the hills without having to peddle at all. Very impressive. I highly recommend escootz for anyone in Canada looking to get an ebike or escooter.The variety of inventory from low end to high end there is something for every budget. Thank you very much Escootz I will definitely be getting another bike for other uses than the Ridstar q20 pro from you hopefully by summer.👍🏾👍🏾

So far I am very happy with the z8 pro. The extension seat that came with the bike had a slight tear after a few days of use, but escootz customer service is replacing.

We had some issues with our son’s Ridstar but the customer service by escootz was phenomenal. They returned our emails very quickly and sent new parts. The service team also included how-to videos so we could easily swap the old parts for new parts. We were VERY pleased!!!!

i recently bought an e-bike from this store. Talking about the bike itself, the quality is actually quite good. the frame feels strong and durable, not cheap at all.
there are a few small downsides though. the battery backup is average, so it may not be ideal for very long rides, and charging takes abit of time. Also, i think the website have some issue .
overall i had good experience. the quality and ride feel it worth considering, especially if you are looking for somethings practical for everyday use

I purchased a sit down electric scooter from Escootz and have nothing but great experiences. First the scooter was shipped quickly and I had it in a few days coming all the way to Toronto. The item was in excellent condition and ready for me to assemble. Recently I had an issue with the app associated with my scooter and this company went above and beyond to solve the issue. They kept in consistent communication with me, even when they hadn't heard back from the manufacturer. In the end my issue was resolved! I have nothing by great things to say and highly recommend!