DxO Reviews 

1,251
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 661 reviews, reviewers overwhelmingly had a great experience with this company. Users frequently mention that the photo editing applications are intuitive, extremely powerful, and deliver exceptional results for noise reduction and general image enhancement. Many individuals also state that the technical support team is exceptionally prompt, friendly, and helpful when addressing various account or software questions. However, some customers also noted frustrations regarding steep learning curves, less accurate masking tools, and rigid automated support responses during troubleshooting. A few reviewers additionally experienced compatibility hurdles with specific computer hardware or desired more seamless integration options with other platforms.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, noting that the software is intuitive, easy to... See more

Quality

Reviewers highlight positive aspects of quality, noting that the software delivers remarkable results with... See more

Customer service

Customers consistently note positive experiences with customer service, praising the responsive, helpful, and... See more

Response time

Clients share positive opinions on response time, noting that reviewers experience prompt support and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

DXO Pl 8 remains my favorite photo software. It is clear, intuitive and easy to use. Results can be perfect at times. Customer support is now more responsive and timely. I wish there were more detaile... See more

Company replied

Rated 5 out of 5 stars

There is a bit of a learning curve but high ISO images are rendered very well and are better than just usable. Still enjoying the learning especially with masking but I highly recommend so long as you... See more

Company replied

Rated 4 out of 5 stars

I bought this after reading a review by Mark Denny. I have used the program about 2 dozen times. There is a reasonable learning curve. Results on dark photos are superior to denoise in LRC only. Up... See more

Company replied

Rated 4 out of 5 stars

The Nik Collection 9 is a fantastic toolkit for all types of photographers. Kudos specially for the Silver Efex once I shoot mostly in B&W. The updates are reliable. Once you get familar with your wor... See more

Company replied


Company details

  1. Software Company
  2. also in
  3. Software Vendor

Written by the company

For over 20 years, DxO has been at the forefront of innovation in photographic software. We are the creators of DxO PhotoLab, widely regarded as the best RAW development software for passionate photographers. We revived the legendary Nik Collection, originally from Google, and developed essential tools like DxO PureRAW, DxO FilmPack, and DxO ViewPoint, all trusted by the most demanding photographers. Developing groundbreaking software is at the heart of what we do.


Contact info

  • 3 Rue nationale, 92100, Boulogne-Billancourt, France

  • dxo.com

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,251)

985 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

DXO produces some of the best…

DXO produces some of the best application for image post-production. PL10 has masking features on a par with LR, but it has superior RAW image conversion. They have upgraded their toning controls. Their use of Control Points and Control gradients are outstanding resources for image enhancements. Throw in the amazing NIK Collection and you have the best image post processing suite currently available. In my view, its only weakness is the absence of a generative remove tool. Hopefully that will be added in a future update.

October 7, 2026
Rated 3 out of 5 stars

Not as user friendly as Adobe.

Like the DXO PureRaw, but they do not make it easy to transfer from computer to computer as Adobe does, I have two separate heavy duty media computers in two separate states and a laptop. I am only using it one computer at a time, but again not easy to install the for use on different computers as Adobe does.

October 6, 2026
DxO logo

Reply from DxO

Hello Russell,

We’re sorry that using DxO PureRAW 6 across your computers has been less straightforward than you expected.

As your previous support ticket concerned the DxO Hub, please open a new support ticket (https://support.dxo.com/hc/en-us/requests/new) describing the difficulties you’re experiencing on your different computers. This will help our team better understand your concerns and explore possible solutions.

We’d be happy to help make your experience smoother.

The DxO team

Rated 5 out of 5 stars

Going The Extra Mile

I am appreciative of the hoops DXO is jumping through, from helping someone new to editing to exploring a program error.

September 27, 2026
Rated 5 out of 5 stars

Noticeable improvement in my digital photos

One of the most worthwhile purchases I made in the past few years which noticeably improved my digital photos was to buy DxO's PureRAW. I use it as a plug-in with Lightroom Classic. I really appreciate the time and care this company has put into testing a wide range of camera bodies and lenses to help users like me get better final results (lots less digital noise, greater sharpness).

October 4, 2026
Rated 3 out of 5 stars

New functions powerful only if you have the right machine

New masks and IA functions seems very powerful. However I cannot fully use them as my laptop although recent and powerful does not have a sufficient graphic memory. The required specifications to correctly run Photolab 10 were not clearly expressed previous loading. I now limit the use of IA masks as they run too slowly.

September 26, 2026
DxO logo

Reply from DxO

Bonjour Monsieur Passeron,

Nous comprenons votre déception. Comme expliqué dans votre ticket, le mode « CPU uniquement » permet d’utiliser les masques IA sur votre ordinateur, mais plus lentement.

Avant tout achat ou mise à niveau, nous recommandons de consulter les notes de version et la configuration requise, puis de tester notre version d’essai gratuite : elle sert précisément à évaluer les performances sur votre ordinateur.

Nous avons pris note de votre remarque sur la visibilité des prérequis et restons disponibles pour vous accompagner.

L’équipe DxO

Rated 5 out of 5 stars

I recently had trouble loading the…

I recently had trouble loading the software and i reached out for help, the response was quick and easy. It always great to be treated in a quick and well mannered way, it's what keeps us coming back. I love the software and hate not being able to use it

October 3, 2026
DxO logo

Reply from DxO

Hello Jendee,

We're delighted to hear that our support team was able to help you quickly and efficiently!
Thank you for your kind words and continued trust in our software. We truly appreciate your support!

The DxO Team

Rated 2 out of 5 stars

Customer Service and Licensing

DxO produces outstanding photographic technology in my opinion (I would give them 5 Stars for their DXO Photolab Product as reviewed in June with a 30 day trial). Unfortunately, my subsequent understanding of their policies and how they apply them and communicate is deeply disappointing.
DxO has revised its public response to my review several times in the last few days. I cannot reasonably keep updating my review to reflect these changes, nor do I intend to. At this time, we have agreed to disagree on what we think is fair treatment of customers, and appropriate marketing language, and parted on reasonable terms, but I will no longer be a customer.
My advice to prospective customers: Before purchasing, ask an AI assistant to critically review DxO's published Terms and Conditions, refund policies, licensing restrictions, upgrade policies, and customer protections. Ask it to compare these policies with those of competing American software companies. Verify its findings against the original documents.
In addition, my original post here can be found on several public forums where others have had similar experiences. It is worth reviewing these forums prior to purchase as the the users of these forums provide great advice on how to navigate the policies/legal fine print of this company’s “Perpetual License.”

I will leave prospective customers to draw their own conclusions from these sources.

October 6, 2026
Unprompted review
DxO logo

Reply from DxO

Hello Roy,

Thank you for your positive comments about PhotoLab and for explaining your concerns about our policies and communication.

Our Customer Support Manager personally reviewed your case and discussed it with you directly. An individual goodwill offer was proposed, but we recognise that it did not resolve your concerns or restore your confidence.

We regret that our correspondence left you feeling unheard. Although we remain in disagreement about the outcome, we appreciate that our later exchanges allowed us to end the conversation on reasonable terms.

We encourage prospective customers to review our purchase and licensing conditions, and to contact us before buying if anything needs clarification.

The DxO team

Rated 5 out of 5 stars

In general the AutoMasks works

In general the AutoMasks works very well, but if they fail, I really miss the AutoBrush function that were in PL9.

September 23, 2026
DxO logo

Reply from DxO

Hello Ole,

Thank you for your feedback!
We're glad the AutoMasks are working well for you overall.
We understand that you miss the AutoBrush function when automatic masking falls short, and we'll share your comments with our development team.

The DxO Team

Rated 5 out of 5 stars

Its Just Good Software

Its good software. Definitely helps enhance photos. I usually make several variants, and then use them as layers in Photoshop until I get what I am after.

September 23, 2026
DxO logo

Reply from DxO

Hello Irving,

Thanks for sharing your experience!
We're glad our software helps you enhance your photos and fits into your creative workflow with Photoshop.

The DxO Team

Rated 5 out of 5 stars

Very good support

September 29, 2026
DxO logo

Reply from DxO

Hello MH,

We're delighted to hear that you had such a positive experience with our support team!
Your appreciation means a lot to us and encourages us to keep providing the best possible service.
Thank you for your trust!

The DxO Team

Rated 4 out of 5 stars

Great software

Great software, but I would have appreciated a heads-up on knowing beforehand that the use of AI components in DxO Photolab Version 10 would come with serious consequences for the PC configuration (e.g. graphics).

September 28, 2026
DxO logo

Reply from DxO

Hello Guus,

Thank you for your feedback.
We're glad you enjoy our software, but we understand your frustration about the graphics requirements for AI-powered features.
Your suggestion for clearer communication before upgrading is valuable, and we'll share it with our team.

The DxO Team

Rated 5 out of 5 stars

Continuous evolution of quality

A great and complete information before bying.
A great product to enhance the quality of photos and a product that year by year update the quality and the use of DxO.

September 28, 2026
DxO logo

Reply from DxO

Hello Luc,

We're delighted that you appreciate both the information provided before your purchase and the continuous improvements to our software.
It's wonderful to know that our tools help you achieve better results with your photos.
Thank you for your trust and encouragement!

The DxO Team

Rated 5 out of 5 stars

Very powerful photo tool

Very powerful photo tool - Easy local adjustments to make your photos better.

September 27, 2026
DxO logo

Reply from DxO

Hello RayC,

We're delighted that you find our software powerful and easy to use!
It's great to know that the local adjustment tools help you bring out the best in your photos.
Thank you for sharing your experience!

The DxO Team

Rated 4 out of 5 stars

Excellent RAW-converter (may be the best...)

DxO Photolab's strength lies in its noise reduction capabilities and, since version 10, in its masking features as well. Its lens correction and lens-based sharpening is unmatched. Overall, DxO PhotoLab delivers very high-quality RAW conversion and produces excellent images.
But there are also a few areas that would need improvement. The most notable of these is the high hardware demand, which makes editing masked objects sluggish compared to other photo editing software (e.g., LR), even with extremely powerful hardware (GPU Nvidia RTX 5080). In addition, the availability of image enhancement tools (tone curve, HSL picker, fine contrast) for local editing (masks) would be highly desirable.
But all in all DxO photolab (together with Filmpack and Viewpoint) remains for me the best RAW-converter on the market.

September 19, 2026
DxO logo

Reply from DxO

Hello Stephan,

Thank you for your detailed and thoughtful feedback!
We're delighted that you value the image quality, noise reduction, and new masking features in DxO PhotoLab.
We also appreciate your constructive comments regarding performance and additional local adjustment tools.
We'll share your suggestions with our development team as we continue improving our software.

The DxO Team

Rated 5 out of 5 stars

DXO Pl 8 remains my favorite photo…

DXO Pl 8 remains my favorite photo software. It is clear, intuitive and easy to use. Results can be perfect at times. Customer support is now more responsive and timely. I wish there were more detailed video tutorials available as in the past , easier to find, from DXO itself, not from unknown people on YouTube.

September 26, 2026
DxO logo

Reply from DxO

Hello Armando,

Thank you for your continued trust in DxO PhotoLab!
We're delighted that you enjoy its intuitive interface, image quality, and the improvements in our customer support.
We also appreciate your suggestion for more detailed, easily accessible official video tutorials and will share it with our team.

The DxO Team

Rated 5 out of 5 stars

quick response

quick response
rapid fix
solved

September 19, 2026
DxO logo

Reply from DxO

Hello Joel,

We're delighted that our support team was able to resolve your issue so quickly!
Thank you for your positive feedback and for trusting us.

The DxO Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look