Very easy to set up. The doctor listened carefully and sympathetically, and quickly understood my situation. He gave practical suggestions as follow-ups. NB: they use a Chrome platform so make sure o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The UK GP situation is a joke. Even private appointments in Aberdeen were not available for two or three days. In the local private hospital two weeks waiting. I was initially doubtful of the... See more
Company replied
As a tourist from New Zealand I have been touring for 6 week to date.About a month ago I picked up a cold that would not go away.I was aware that I may have had a chest infection as my chest was painf... See more
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I had a consultation with Dr Rachel Tomlinson. She was available very quickly after my request which was great. I needed a fast conlultation for something i was worried about and might need a prescr... See more
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Company details
About Dr.Online - UK
Written by the company
Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Need a Doctor? Go to Dr.Online
Written by the company
- The comfort and versatility of video consultation
- Speak instantly to a GP in the comfort of your home, through any computer, tablet or smartphone.
- Health professionals who care seriously
- Our Doctors are regularly audited to ensure the highest standards of care, and are up to date with UK based Safeguarding Training.
- A dedicated Concierge Service
- Our admin team will provide a dedicated aftercare service following your consultation. Enabling prescriptions and/or referrals to be organised in a timely manner to your preferred provider.
- We are at your disposal from 9 am to 6 pm
- Our support is available in many different languages and ready to help, wherever you are.
Quick, Simple and Secure Scheduling
Consultations with Certified Doctors
We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.
Contact info
United Kingdom
- +44 7893 947543
- info@dronline.uk
- dronline.uk
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really efficient and kind staff!
October 13, 2026
Unprompted review
Reply from Dr.Online - UK
Dear Reviewer,
Thank you for your lovely feedback! We’re delighted to hear that you found our team both efficient and kind.
We truly appreciate your support and are grateful you took the time to share your experience.
Kind regards,
DrOnlineUK Support Team
Speedy appointment
From booking to consultation it was smooth and efficient. I would definitely recommend
October 13, 2026
Unprompted review
Reply from Dr.Online - UK
Dear Reviewer,
Thank you for your lovely feedback. We’re delighted to hear that you found the process smooth and efficient, from booking through to your consultation.
We truly appreciate your recommendation and are grateful you took the time to share your experience.
Kind regards,
DrOnlineUK Support Team
I was on holiday in South Cornwall and…
I was on holiday in South Cornwall and developed an ear infection. I booked a same day appointment, the technology was easy to sue and the doctor was friendly, listened and prescribed the drugs required. I was better within 24 hours thanks to the greats service and all for a very reasonable rate. Will def use again!
October 6, 2026
Unprompted review
Reply from Dr.Online - UK
Dear Reviewer,
Thank you for your fantastic feedback! We’re delighted to hear that you found the booking process straightforward and the technology easy to use, especially while you were away on holiday.
It’s wonderful to know that the doctor made you feel listened to and supported, and that you had such a positive experience with our service. We’re pleased we could help make accessing medical care more convenient during your trip.
Thank you for your recommendation. We look forward to supporting you again whenever you need us!
Kind regards,
DrOnlineUK Support Team
Quick, efficient, effective
Quick, effective and easy to use with a GP who assessed my symptoms and prescribed to resolve the issue.
October 7, 2026
Unprompted review
Reply from Dr.Online - UK
Dear Reviewer,
Thank you for your lovely feedback. We’re delighted to hear that you found our service quick, efficient and easy to use.
It’s great to know that you felt your symptoms were carefully assessed and that you were happy with the support provided by the GP.
We truly appreciate you taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
This was SO EASY
This was SO EASY! I am traveing from the US to the UK and needed a prescription. I was able to get a video appointment within a couple of hours! Payment was easy and the setup was seamless. Not only was the Dr on time but they were very compassionate and made the appointment simple and productive. I would HIGHLY recommend Dr.Online! I have bookmarked the site for future travel.
October 5, 2026
Unprompted review
Reply from Dr.Online - UK
Dear Reviewer,
Thank you so much for your fantastic feedback. We’re delighted to hear that you found the whole process so easy and seamless, particularly while travelling from the US to the UK.
It’s wonderful to know that you were able to arrange your video consultation quickly and that you found the doctor compassionate, punctual and helpful. We truly appreciate your recommendation and are especially pleased to hear that you’ve bookmarked DrOnlineUK for future travels!
Kind regards,
DrOnlineUK Support Team
Great service
Super friendly and professional. Felt heard and supported.
October 5, 2026
Unprompted review
Reply from Dr.Online - UK
Dear Reviewer,
Thank you for your lovely feedback. We’re delighted to hear that you found our service friendly and professional, and that you felt heard and supported throughout your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards,
DrOnlineUK Support Team
Excellent service on a Sunday
It was possible to book a slot on a Sunday and get help. The doctor was very helpful, asked lots of questions to diagnose the issue. Happy with outcome.
October 4, 2026
Unprompted review
Reply from Dr.Online - UK
Dear Reviewer,
Thank you for your lovely feedback. We’re delighted to hear that you found it convenient to book a consultation on a Sunday and that the doctor took the time to listen carefully and ask the right questions.
It’s great to know that you were happy with the outcome. We really appreciate you taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
Just told I should go to A&E
Just told I should go to A&E. So wasted consultation. Better to check if an online talk is able to prescribe drugs. If not call 111.
October 2, 2026
Unprompted review
Reply from Dr.Online - UK
Dear Reviewer,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
Our doctors make independent clinical decisions based on the information available during each consultation. Where they consider an in-person assessment to be the safest option, they may recommend attending A&E or another appropriate healthcare service. We understand this may be disappointing when you were hoping for a prescription, but patient safety remains our priority.
We would welcome the opportunity to look into your concerns further. Please contact us at info@dronline.uk so we can discuss the matter with you privately.
Kind regards,
DrOnlineUK Support Team
Reply from Dr.Online - UK
Dear Reviewer,
Thank you for your kind feedback. We’re delighted to hear that you felt at ease and found the doctor so helpful and supportive.
We really appreciate you taking the time to share your experience with us.
Kind regards,
DrOnlineUK Support Team
Recommended a medicine that is not available
September 23, 2026
Unprompted review
Reply from Dr.Online - UK
Dear Reviewer,
Thank you for taking the time to share your feedback. We’re sorry for the inconvenience caused by the unavailability of the recommended medication. Our team has been in touch with you directly, and we’re pleased that we were able to resolve the matter.
We’ve also shared your feedback internally to help us continue improving our service.
If there’s anything else we can help you with, please contact us at info@dronline.uk.
Kind regards,
DrOnlineUK Support Team
I quickly arranged a consultation with…
I quickly arranged a consultation with Dr Mohamed Youssef. I made the enquiry at 6.30am and met online with Mohamed at 8.00am who listened intently to my symptoms and clearly gave great advice and medication which I collected within a couple of hours. The process was simple and would definitely recommend and return should I need to
Thank you so much
Adrian
September 26, 2026
Unprompted review
Reply from Dr.Online - UK
Dear Adrian,
Thank you very much for your fantastic feedback. We’re delighted to hear that you found the process simple and that Dr Mohamed Youssef took the time to listen carefully and provide clear guidance during your consultation.
It’s also great to know that you were able to collect your medication shortly afterwards. We truly appreciate your recommendation and your trust in DrOnlineUK.
We look forward to supporting you again should you need us in the future.
Kind regards,
DrOnlineUK Support Team
Excellent experience
Excellent experience. Quick and efficient process. Doctor friendly and professional and I was very happy with the outcome. Thank you
September 25, 2026
Unprompted review
Reply from Dr.Online - UK
Dear Reviewer,
Thank you for your wonderful feedback. We’re delighted to hear that you had an excellent experience and found the process quick and efficient.
It’s great to know that you found the doctor friendly and professional and were happy with the outcome. We truly appreciate you taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
First class service
I can’t fault the whole experience when I needed an appointment quickly. From ease of booking, to having a video face consultation. Dr Mkpadi was lovely, He listened to me, and at no point did I feel rushed. He also took the time to explain why I felt like I did so I understood too, and he emailed my prescription through whilst I was on the call. Thank you for a first class service.
September 24, 2026
Unprompted review
Reply from Dr.Online - UK
Dear Reviewer,
Thank you very much for your wonderful feedback. We’re delighted to hear that you had such a positive experience, from the ease of booking through to your video consultation.
It’s especially pleasing to know that Dr Mkpadi made you feel listened to and supported, taking the time to explain things clearly and ensure you understood the consultation. We’ll be sure to pass your kind words on to him.
Thank you for your kind recommendation and for describing our service as first class. We truly appreciate it.
Kind regards,
DrOnlineUK Support Team
Fantastic
Fantastic. Easy. Straight forward. Came from Oz and needed meds. So good.
September 22, 2026
Unprompted review
Reply from Dr.Online - UK
Dear Reviewer,
Thank you very much for your fantastic feedback! We’re delighted to hear that you found the service easy and straightforward, especially while visiting the UK from Australia and needing medication.
We’re so pleased we could make the process simple and convenient for you. Thank you for choosing DrOnline UK and for taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
Unable to obtain local GP appointment
Unable to obtain local GP appointment. Online consultation confirmed my symptoms and was able to obtain the required prescription within 30mins of ending the consultation.
September 21, 2026
Unprompted review
Reply from Dr.Online - UK
Dear Reviewer,
Thank you very much for sharing your experience. We’re pleased to hear that you found the online consultation helpful when you were unable to obtain a local GP appointment.
It’s great to know that the consultation was straightforward and that you were able to receive your prescription promptly afterwards.
We truly appreciate you choosing DrOnline UK and taking the time to leave your feedback.
Kind regards,
DrOnlineUK Support Team
Fast efficient and easy
Fast efficient and easy. Had flown in to UK and urgently needed heart failure meds. Good doctor on the video call and helped tremendously
September 20, 2026
Unprompted review
Reply from Dr.Online - UK
Dear Reviewer,
Thank you very much for your kind feedback. We’re pleased to hear that you found our service fast, efficient and easy to use, particularly when you urgently needed your medication after arriving in the UK.
It’s wonderful to hear that you had a positive experience with the doctor and felt well supported during your consultation. We truly appreciate you taking the time to share your experience.
Kind regards,
DrOnlineUK Support Team
great service
September 19, 2026
Unprompted review
Reply from Dr.Online - UK
Dear Reviewer,
Thank you very much for your kind feedback. We’re delighted to hear that you had a great experience with DrOnline UK.
We truly appreciate you taking the time to share your feedback and support our service.
Kind regards,
DrOnlineUK Support Team
3rd time and always compassionate care.
This is the 3rd time I have used the service for me or family members. I find the doctors listen well and genuinely care about the situation and past factors for illness.
And can make wider recommendations as needed.
September 16, 2026
Unprompted review
Reply from Dr.Online - UK
Dear Reviewer,
Thank you very much for your continued trust in DrOnline UK and for choosing our service for yourself and your family on three occasions.
We are delighted to hear that you have consistently found our doctors to be attentive, compassionate and genuinely caring. Taking the time to understand each patient’s circumstances and medical history is an important part of providing personalised care.
We truly appreciate your kind words and continued support.
Kind regards,
DrOnlineUK Support Team
Saved from possible debilitating service failures
After a deeply frustrating experience with the NHS where emergency procedures were not followed and a scan was missed at A&E, the team at Medneo stepped in and provided exceptional care. Dr Winiger personally followed up with me today, showing genuine concern for my spinal issues and the systemic delays I have been facing. They don't just tick boxes; they listen, they validate the reality of what you are going through, and they treat you like a human being rather than a number on a waiting list. I cannot recommend their service highly enough for anyone needing fast, professional, and compassionate diagnostics.
September 16, 2026
Unprompted review
Reply from Dr.Online - UK
Dear Reviewer,
Thank you very much for sharing such thoughtful feedback. We are truly pleased to hear that you felt listened to, supported and treated with care throughout your experience.
It is especially encouraging to hear that Dr Winiger took the time to follow up with you personally and that you felt reassured by the attention given to your concerns. We will be sure to pass your kind words on to Dr Winiger and the team.
We sincerely appreciate your recommendation and wish you all the very best with your ongoing care and treatment.
Kind regards,
DrOnlineUK Support Team
They are ok It helps a lot
They are ok It helps a lot, and I understand you.
September 12, 2026
Unprompted review
Reply from Dr.Online - UK
Dear Reviewer,
Thank you very much for your kind feedback. We are pleased to hear that you found our service helpful and that you felt understood and supported.
We truly appreciate you taking the time to share your experience with DrOnline UK.
Kind regards,
DrOnlineUK Support Team
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