cottages.com Reviews 

106,925
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 13,847 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward website and the quick, highly user-friendly online booking process that makes finding ideal properties exceptionally simple. Travellers and holidaymakers also highlight the exceptionally helpful hosts, responsive local staff, and wonderful countryside locations that make leisure stays truly enjoyable and memorable. Some reviewers were not happy with unexpected physical challenges, noting problems like unmentioned steep steps at properties or frustrating difficulties regarding complex cancellation policies and delayed refunds. Additionally, a few guests mentioned serious concerns regarding poor property maintenance that did not match online images, along with confusing communication involving multiple booking agencies.

What people talk about most

User experience

People report positive experiences with user experience, noting that the website and app are straightforward,... See more

Location

Customers consistently note positive experiences with location, highlighting the lovely quiet settings,... See more

Staff

Consumers find staff to be positive, highlighting helpful and friendly hosts who are pleasant without being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a very pleasant experience in staying at Ash Cottage, Dunstan. A very clean and well equipped place to stay with good parking. Beds very comfy as others have said. Walk from Dunstan to Craster... See more

Rated 5 out of 5 stars

holidayed with cottages.com for years under different company names. Never disappointed. Just a thing.. never got invited to review our last 2 hols, in 2026. Previously received a review e mail just a... See more

Company replied

Rated 5 out of 5 stars

Very last minute booking due to being let down by another owner from another site. Telephoned through to cottages.com spoke With a very nice Gentleman Dan who sorted our holiday out with in 20 minutes... See more

Rated 5 out of 5 stars

Website was very straightforward and as I knew the area we were looking to stay finding the property was simple. The booking process was also easy to follow and logical - unlike some others w... See more

Company replied


Company details

  1. Self-Catering Accommodation
  2. also in
  3. Cottage
  4. Cottage Rental

About cottages.com

Written by the company

cottages.com is your go-to destination for an extensive selection of self-catering cottage holidays. With a wealth of experience spanning over 45 years, we boast a portfolio of over 20,000 holiday homes spread across the UK, catering to every budget, from coastal to countryside. We help more than 2.1 million guests and more than 200,000 pets find their perfect break every year. cottages.com is part of Awaze Vacation Rentals Ltd. - Europe’s leading managed vacation rentals and holiday resorts business. We’re committed to maintaining a high standard of service to our customers by abiding by ABTA’s Code of Conduct.

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

107K reviews

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4.6

All reviews

(106,925)

13,197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A relaxing break with some sea view

A relaxing break with some sea view. The cottage has lovely sea theme deco and the kitchen has all the items you need for cooking. So many delicious fish and chip shops and cafe's to choose from and lovely walks on the beach just steps away.
Welcome pack consists of complimentary hot drinks.

October 8, 2026
Rated 5 out of 5 stars

Beautiful little cottage

Beautiful little cottage, very well equipped with everything you might need. Dark skies nature walks and wildlife right on the doorstep. Thank you to June & Robin for all the information on the local area xx

October 10, 2026
Rated 1 out of 5 stars

Well what can I say !

Well what can I say !! Please read all small print on this site before booking ..my husband and I stayed in a cottage through this lot unfortunately it was not as advertised I could say more but trying to be fair .. we lasted one night of a four day stay as unhygienic and dangerous to us and still fighting for a refund that they have refused !!! Apparently you have to stay in urine stinking third world accommodation so that they can sort it out and they won't refund so at your own peril use cottage.con

September 22, 2026
Unprompted review
Rated 5 out of 5 stars

Booking problem solved

I was having difficulty making a booking online as my deposit wasn’t going through so I rang. The lady I spoke to was very helpful and said there was an IT problem so she would put me through to telephone sales. The next lady was very pleasant and could see the booking I wanted. She took me through and gave me extra info and took my deposit. All done in a welcoming and professional way. Thank you.

October 13, 2026

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