Cape Diablo Reviews 

3,341
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 373 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the handcrafted watch bands and gorgeous jewelry pieces are stunning, beautifully designed, and exceptionally comfortable for daily wear. People also deeply appreciate the supportive customer service team, noting that helpful representatives respond promptly and gladly resolve sizing issues or special requests. Some reviewers were not happy with prolonged delivery times, long shipping waits, and occasional delays when receiving their orders from overseas. A few other people also felt that some items looked quite different from the website pictures or unexpectedly arrived in the wrong size.

What people talk about most

Product

Customers expressed great satisfaction with the products, frequently highlighting the beautiful designs,... See more

Order

Consumers experience mixed feelings regarding their orders, as many reviewers highlight easy purchasing... See more

Delivery service

Reviewers mention mixed feedback about delivery service, with many customers reporting quick shipping, timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Over the 2 past years, I have accumulated five Cape Diablo Apple watch straps and love them all. I can accessorize various outfits based on color, and I can be either casual or more formal dependin... See more

Company replied

Rated 5 out of 5 stars

The small size at Cape Diablo is a little too big for me so when I order a watchband from them I need to get it customized before it arrives. One time the customized watchband was too small but i was... See more

Company replied

Rated 5 out of 5 stars

I had some issues with sizing and a friend changing her mind on her watch band preference and making those changes or exchanges was so well done. I got responses to my requests and resent bands that... See more

Company replied

Rated 5 out of 5 stars

I had a special order request prior to ordering a watch band. I reach out to customer service and the representative (Anna) helped me, she was able to fufill my request, she was absolutely wonderful... See more

Company replied


Company details

  1. Jewelry Designer
  2. also in
  3. Jewelry Store

Written by the company

Cape Diablo is a jewelry brand dedicated to creating unique, handcrafted accessories inspired by nature and adventure. Our mission is to bring meaningful, high-quality pieces to our customers while embracing sustainable and ethical practices. Each piece in our collection is designed with care, using natural gemstones, beads, and artisanal craftsmanship. We take pride in offering vibrant, bohemian-inspired jewelry that not only enhances personal style but also carries positive energy and symbolism. Whether it's our signature wrap bracelets, delicate necklaces, or statement rings, every item is made to inspire confidence and self-expression. At Cape Diablo, customer satisfaction is our top priority. We strive to provide exceptional service, fast shipping, and a seamless shopping experience. Our team is always available to assist with any questions or concerns, ensuring that every purchase is met with trust and confidence. We are grateful to our community of customers who share our passion for creativity and individuality. Your support allows us to continue crafting beautiful jewelry that tells a story. Thank you for being a part of our journey! Visit us at www.capediablo.com to explore our latest collections and find the perfect piece to complement your style.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,341)

375 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely love both my watch…

Absolutely love both my watch bracelets, especially the chakra one, as it’s easy transferable on and off my hand. It blends in beautifully with my red watch face.

The order took a couple weeks versus a week or two to arrive. I was delighted to receive them on arrival.

The product is good quality and definitely recommended.

October 2, 2026
Unprompted review
Cape Diablo logo

Reply from Cape Diablo

We’re delighted to hear you love both your watch bands, Ronel! It’s wonderful that the chakra band is easy to put on and take off, and looks beautiful with your red watch face. We appreciate your recommendation and hope you enjoy wearing both pieces for a long time! 🙏💞

Rated 5 out of 5 stars

Beautiful jewelry pieces

September 9, 2026
Unprompted review
Cape Diablo logo

Reply from Cape Diablo

Thank you, Kathy! We’re so happy you love our jewelry pieces! We hope they bring a little extra sparkle to your everyday style and that you enjoy wearing them for a long time. Thank you for choosing Cape Diablo! 😊💞

Rated 1 out of 5 stars

I ordered three bands over a month…

I ordered three bands over a month ago!! they still haven’t arrived, Customer Service has been zero help!!

They’re only response was wait and see a few more days! I bought several pieces from them and their Customer Service used to be wonderful but buyer Beware, if your stuff doesn’t show up, no one’s going to help you. The responses you get are canned and fake. There is no customer service phone number. So be careful before you place an order! You may be out money and product and no one to help you!!

October 8, 2026
Unprompted review
Cape Diablo logo

Reply from Cape Diablo

Hi Krista! We’re truly sorry your order has taken so long to arrive and that our responses left you feeling unsupported. We understand how disappointing this is, especially as a returning customer. We’d like the opportunity to look into your order and provide a more helpful update. Please reach out to us at support@capediablo.com so we can review your case. 🙏💜

Rated 5 out of 5 stars

My initial order did not fit properly…

My initial order did not fit properly but Cape Diablo made adjustments and replacements to my satisfaction! Thank you the bands are beautiful!

October 7, 2026
Unprompted review
Cape Diablo logo

Reply from Cape Diablo

We’re so glad we could help get the fit right and that you’re happy with your replacement bands. ✨ We hope you enjoy wearing your beautiful bands, and we truly appreciate you choosing Cape Diablo. Thank you again, Diamond! 😀💖

Rated 5 out of 5 stars

I love the Apple Watch bands

I love the Apple Watch bands. There is so much variety and the craftsmanship is wonderful. I have quite an extensive collection and still want more. I love coordinating my band to my outfits every day

October 7, 2026
Unprompted review
Cape Diablo logo

Reply from Cape Diablo

Thank you, D’Arcy! We love hearing that you enjoy coordinating your Cape Diablo bands with your outfits. It means so much to know you appreciate the variety and craftsmanship. We’re excited to be part of your everyday style and your growing collection! 😊💙

Rated 5 out of 5 stars

Beautiful, distinctive bracelets from Cape Diablo

I’m delighted with my Cape Diablo bracelets. I ordered several styles and they are even prettier in person than I expected. The colours, stones and detailing are beautiful, and I especially love that each piece has an artistic, distinctive quality.

I ordered size Large, which fits very comfortably on my wrist. The bracelets are easy to wear, look beautiful with different outfits, and add that little something special without feeling overdone.

I’m very pleased with the quality and with my overall experience. These are pieces I know I’ll enjoy wearing, and I would happily order from Cape Diablo again.

Title:
I’m delighted with my Cape Diablo bracelets. I ordered several styles and they are even prettier in person than I expected. The colours, stones and detailing are beautiful, and I especially love that each piece has an artistic, distinctive quality.

I ordered size Large, which fits very comfortably on my wrist. The bracelets are easy to wear, look beautiful with different outfits, and add that little something special without feeling overdone.

I’m very pleased with the quality and with my overall experience. These are pieces I know I’ll enjoy wearing, and I would happily order from Cape Diablo again.

September 21, 2026
Unprompted review
Cape Diablo logo

Reply from Cape Diablo

Kathryn, we’re so happy to hear how much you love your bracelets! From the beautiful colors and unique details to the comfortable fit, it’s wonderful to know they’ve exceeded your expectations. We especially love that you can wear them with different outfits and that you’re already thinking of ordering again. Thank you for being part of the CD family! 🙏💞

Rated 5 out of 5 stars

Customer service is first rate!

The small size at Cape Diablo is a little too big for me so when I order a watchband from them I need to get it customized before it arrives. One time the customized watchband was too small but i was able to exchange it for a different watchband. The new watchband is beautiful and fits perfectly. I love Cape Diablo’s products and their customer service!

October 3, 2026
Unprompted review
Cape Diablo logo

Reply from Cape Diablo

We’re so glad your new watchband fits perfectly and that you’ve had such a positive experience with our products and customer service. We truly appreciate your continued support and kind words. Thank you again, Marilyn! 🙏🥰

Rated 5 out of 5 stars

Cape Diablo is the real deal

I am always cautious when I see an ad on Facebook about the origins of the company and the quality of the products after I did some research on Cape Diablo. I decided that I would give them a shot. I ordered three Apple Watch bands on there buy two get one free special and they came in a beautiful box separately packaged in a nice wrapping. The colors are all true to what I expected. The quality is superior and I’m very happy with my purchase so happy in fact that I returned to buy a piece of jewelry as a gift you can trust Cape Diablo. it’s the real deal!

September 17, 2026
Unprompted review
Cape Diablo logo

Reply from Cape Diablo

Hello there, Lisa! We’re so happy you decided to give Cape Diablo a try and that your watch bands exceeded your expectations. We truly appreciate you sharing your experience and coming back to shop with us for a gift as well. Thank you for your trust and support! 🙏💞

Rated 5 out of 5 stars

Elevates watch to jewelry

The cape diablo band is beautiful and dressy.

October 3, 2026
Unprompted review
Cape Diablo logo

Reply from Cape Diablo

Erica, we’re so glad you love your Cape Diablo band! We love hearing that it adds a beautiful, dressy touch to your watch. Thank you for sharing your experience and for your support! 😊💜

Rated 5 out of 5 stars

Customer service got right on it after…

Customer service got right on it after I realized i needed a bigger size. The bands are elegant and make my watch look like expensive jewelry.

September 30, 2026
Unprompted review
Cape Diablo logo

Reply from Cape Diablo

We’re so glad we could help with the size change! It’s wonderful to hear that you love the elegant look of the bands and that they make your watch feel like a piece of jewelry. Thank you for sharing your experience, D Travers! 🙏😍

Rated 5 out of 5 stars

Cape Diablo watch bands are well made and so much fun

Cape Diablo watch bands are made by hand, are exactly as pictured and are easy to take on and off. I must confess that I have several more than I need, but not as many as I want. Ordering is easy and every order has arrived exactly as described and in a timely manner. Great company!f

September 28, 2026
Unprompted review
Cape Diablo logo

Reply from Cape Diablo

We love hearing that you have a growing Cape Diablo collection, Kay! It means so much to know you enjoy the handmade quality, easy fit, and unique designs. Thank you for being such a wonderful customer! 🥰💜

Rated 5 out of 5 stars

I love my two 20mm watch bands

I love my two 20mm watch bands I have gotten. So easy to pick out a watch band when I dress up and my watch bands to go with my outfit.

October 2, 2026
Unprompted review
Cape Diablo logo

Reply from Cape Diablo

Hello there, Linda! We’re so happy you’re loving your 20mm watch bands! It’s wonderful to hear that you can easily switch them up to match your outfits. Thank you for sharing! 💕✨

Rated 4 out of 5 stars

Quality of bracelet

September 21, 2026
Unprompted review
Cape Diablo logo

Reply from Cape Diablo

We’re so glad you’re happy with the quality of your bracelet, Karen!  We truly appreciate you taking the time to share your feedback with us. We can't wait for your next purchase! 🥰💙

Rated 2 out of 5 stars

I ordered a watch band from this…

I ordered a watch band from this company in July. Part of the band snapped off in September. I reached out to let them know I’d like a replacement one. They asked for a picture, which I provided. They informed me that I would have to pay a $25 shipping and processing fee because the 30 warranty was expired. 30 days!!! I replied that the band was already kind of pricey and to tack on another $25 was a little much. They lowered it to $19. I was going to buy some of these bands as gifts, but after that experience I will not be doing that.

September 30, 2026
Unprompted review
Cape Diablo logo

Reply from Cape Diablo

We’re sorry this experience left you disappointed, Jill. 💕 While the warranty period had already passed, we still wanted to help by offering a replacement option and reducing the fee. We hope you’ll understand that we did our best to assist, even though the request was outside the warranty period. We truly appreciate your feedback and hope we may have the chance to provide a better experience in the future. 🙏✨

Rated 5 out of 5 stars

Tremendous customer service!

This is a terrific company to work with. I bought a watch strap that was too small, and an exchange was arranged gladly. No runaround, just good customer service and folks who want their base happy. And what a beautiful product! I’ll be a repeat customer for sure!

September 2, 2026
Unprompted review
Cape Diablo logo

Reply from Cape Diablo

Hi Annette! We’re so happy we could make the exchange easy for you. It means so much to hear that you love your watch strap and had such a positive experience with our team. We’ll be delighted to have you back for your next Cape Diablo piece! 😊💚

Rated 5 out of 5 stars

I love my Cape Diablo watch bands

I love my Cape Diablo watch bands. They are extremely well made and beautiful. I will be buying more.

September 30, 2026
Unprompted review
Cape Diablo logo

Reply from Cape Diablo

We’re so happy you’re loving your Cape Diablo watch bands, Mary! It means so much to hear that you enjoy the quality and beautiful designs. We’ll be thrilled to have you add more to your collection! 😉💞

Rated 5 out of 5 stars

Wrap bracelet

I ordered a wrap bracelet for my daughter She loves it and wears every day. The bracelet is very well made and each wrap brace has a special meaning

September 10, 2026
Unprompted review
Cape Diablo logo

Reply from Cape Diablo

We’re so happy your daughter loves her wrap bracelet, Nancy! It’s especially wonderful to hear that she wears it every day and that the meaningful designs make each piece feel special. Thank you for sharing this lovely experience with us! 😃💖

Rated 5 out of 5 stars

The customer service and texting was…amazing

The customer service and texting was awesome they work with you, if you need a different size they will work with and make that special size you need. They do get answer your request and messaging in a very prompt way. Very nice and friendly I would recommend them highly. The quality of the products are amazing and your orders get to in a good time

September 29, 2026
Unprompted review
Cape Diablo logo

Reply from Cape Diablo

Hi Lynnette! We’re so happy you had such a great experience with our team. It means a lot to hear that you enjoyed the personalized sizing, prompt communication, and quality of your pieces. Thank you for recommending Cape Diablo! 🙏💜

Rated 5 out of 5 stars

The quality and appearance of the…

The quality and appearance of the stones was just beautiful. I had a bit of a problem with the fit and customer service was excellent in resolving.

September 15, 2026
Unprompted review
Cape Diablo logo

Reply from Cape Diablo

We’re so glad you’re loving the beautiful stones! It’s wonderful to hear that our team was able to resolve the fit issue and ensure you had a positive experience. Thank you for sharing your feedback with us, Lorraine! 😊💕

Rated 5 out of 5 stars

The Etherial Frost band is really…

The Etherial Frost band is really beautiful on. The Halloween band, Christmas band are so festive, I can’t wait for the holidays! I wear the Chic Chakra just about everyday. The quality is fabulous, I am really loving them! So easy to order, no problems at all ❤️

September 26, 2026
Unprompted review
Cape Diablo logo

Reply from Cape Diablo

Hello there, Farley! We love hearing how much you’re enjoying the Etherial Frost, Halloween, Christmas, and Chic Chakra bands. It sounds like you have a beautiful collection for every occasion. Thank you so much for this fantastic review! 😍🎄

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look