Good experience with Andel Energi I have had a good overall experience with Andel Energi. The service has been reliable, and the communication has been clear and easy to understand. I’m happy with my... See more
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Trustworthy and they have good advice in the app on how to decrease our monthly bill. It would have been nicer to have a better experience in the English speaking service, otherwise in Dansk they are... See more
Company replied
The customer service was professional, friendly, and helpful throughout the entire process. My questions were answered promptly, and the explanations were clear, precise, and easy to understand. I tru... See more
I have been a customer at Andel Energi for a while now and overall the experience has been acceptable. The self‑service options are easy to use, and billing is generally clear. However, prices and fee... See more
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Company details
- Electric Utility Manufacturer
- also in
- Electric Utility Company
- Energy Supplier
- Gas Company
- Green Energy Supplier
- Solar Energy Company
About Andel Energi
Written by the company
Andel Energi. Mere energi til din hverdag.
Andel Energi er Danmarks største energiselskab. Vi leverer el og gas til privat- og erhvervskunder i hele landet.
Vi tilbyder en brugervenlig selvbetjening med adgang til smarte funktioner.
Med vores app Andel Energi kan du som både privat- og erhvervskunde blandt andet følge dit forbrug og bruge energien smartere – hver dag.
Fællesskab og samfundsansvar er en del af vores DNA. Derfor er vores fokus trygge og fremtidssikrede energiløsninger, der bidrager til den grønne omstilling.
Vi tilbyder løsninger som varmepumper, solceller, hjemmebatterier og ladeløsning til din elbil – og der er flere på vej.
Kan vi hjælpe dig?
Du er velkommen til at kontakte vores kundeservice på 70 29 29 29 mandag til fredag fra klokken 08.30 til 16.
Har du brug for lidt ekstra tid, tålmodighed eller hjælp?
Andel Energi er en del af Solsikkeprogrammet. Vi har en dedikeret telefonlinje, der giver ekstra støtte og hensyn til kunder med usynlige handicap. Kontakt Solsikkelinjen på 70 29 21 21.
Du kan også få hjælp døgnet rundt med vores chatbot, Energitte, som kan svare på de fleste spørgsmål.
Bliv en del af fællesskabet
Vil du være med til at sætte strøm til en smartere hverdag fyldt med god energi?
Følg os på sociale medier 👇
Instagram, Facebook og LinkedIn.
Andel Energi er Danmarks største energiselskab. Vi leverer el og gas til privat- og erhvervskunder i hele landet.
Vi tilbyder en brugervenlig selvbetjening med adgang til smarte funktioner.
Med vores app Andel Energi kan du som både privat- og erhvervskunde blandt andet følge dit forbrug og bruge energien smartere – hver dag.
Fællesskab og samfundsansvar er en del af vores DNA. Derfor er vores fokus trygge og fremtidssikrede energiløsninger, der bidrager til den grønne omstilling.
Vi tilbyder løsninger som varmepumper, solceller, hjemmebatterier og ladeløsning til din elbil – og der er flere på vej.
Kan vi hjælpe dig?
Du er velkommen til at kontakte vores kundeservice på 70 29 29 29 mandag til fredag fra klokken 08.30 til 16.
Har du brug for lidt ekstra tid, tålmodighed eller hjælp?
Andel Energi er en del af Solsikkeprogrammet. Vi har en dedikeret telefonlinje, der giver ekstra støtte og hensyn til kunder med usynlige handicap. Kontakt Solsikkelinjen på 70 29 21 21.
Du kan også få hjælp døgnet rundt med vores chatbot, Energitte, som kan svare på de fleste spørgsmål.
Bliv en del af fællesskabet
Vil du være med til at sætte strøm til en smartere hverdag fyldt med god energi?
Følg os på sociale medier 👇
Instagram, Facebook og LinkedIn.
Contact info
Hovedgaden 36, 4520, Svinninge, Denmark
- 70292929
- kundeservice@andelenergi.dk
- andelenergi.dk
4.3
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The customer service was professional
The customer service was professional, friendly, and helpful throughout the entire process. My questions were answered promptly, and the explanations were clear, precise, and easy to understand. I truly appreciate their patience, understanding, and willingness to help resolve my concerns. Thank you for the excellent customer service and professional approach. Highly recommended!
October 14, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good service
October 8, 2026
Reply from Andel Energi
Hej Jawahar
Tusind tak stjernerne og din positive anmeldelse af os og tak fordi du har taget dig tid til at skrive den. Det sætter vi stor pris på.
Vi ønsker dig en rigtig god dag og sender god energi din vej.
Bedste hilsner
Sara
Great Service and Reliable Energy Provider
Good experience with Andel Energi
I have had a good overall experience with Andel Energi. The service has been reliable, and the communication has been clear and easy to understand. I’m happy with my choice and would recommend Andel Energi to others looking for an energy provider in Denmark. 😊
October 8, 2026
Reply from Andel Energi
Hej
Mange tak for din anmeldelse, og tak fordi du har brugt tid på at fortælle om din oplevelse. Det er vi rigtig glade for.
Vi ønsker dig en rigtig god dag og sender god energi din vej.
Bedste hilsner
Sara
Reply from Andel Energi
Hi Adrian
Thank you very much for your review of us. We really appreciate it.
Best regards Anna
Reply from Andel Energi
Hi Sayek
Thank you so much for the 5-star review!
We truly appreciate this and are happy to hear that you find Andel Energi to be good and excellent
Have a great day
Kind regards
Liva
Reply from Andel Energi
Hi Nikhi
Thank you for your feedback.
At Andel Energi, we offer three automatic payment options: MobilePay, card payment, and Betalingsservice
We’re of course sorry that this was not clear to you, and we appreciate you bringing it to our attention.
Have a nice day
Kind Regards
Liva
easy to sign-up and stable
September 17, 2026
Reply from Andel Energi
Hi Renata
Thank you very much for your review of us. We really appreciate it.
Best regards,
Fie
Reply from Andel Energi
Hej Fie.
Mange tak stjernerne og din positive anmeldelse af os og tak fordi du har taget dig tid til at skrive den. Det sætter vi stor pris på.
Bedste hilsner Sofia.
They are an electricity company
They are an electricity company, wish I didn't have to rely on the app so much
September 17, 2026
Reply from Andel Energi
Hello Cat,
Thank you for your review and the 4 stars.
We’re glad to hear that the app is useful for keeping track of the electricity prices. We certainly understand your point, though – with prices changing throughout the day, it can feel like you have to keep a close eye on them to know when it’s cheapest to use electricity.
Thank you for sharing your thoughts with us. We hope you’ll continue to have a good experience as our customer.
We wish you a great day and send some good energy your way.
Best regards,
Laila
Reply from Andel Energi
Hello Jai,
Thank you very much for your review and the 5 stars.
We’re pleased to hear that you’ve had a good experience with our service. We really appreciate you taking the time to share your feedback.
We wish you a great day and send some good energy your way.
Best regards,
Laila
Reply from Andel Energi
Hej Gemma,
Tusind tak for din flotte anmeldelse og de 5 stjerner.
Vi sætter stor pris på, at du oplever os som gennemsigtige, og at vores kommunikation fungerer godt. Det er vigtigt for os, at det er nemt at forstå, hvad man betaler for, og at man føler sig godt informeret som kunde.
Du ønskes en god dag, og vi sender god energi din vej.
Bedste hilsner
Laila
Reply from Andel Energi
Hello JP,
Thank you for your review and the 4 stars.
We’re glad to hear that you experienced our customer service as kind and friendly. We really appreciate you taking the time to share your experience with us, and we hope to earn that last star in the future.
We wish you a great day and send some good energy your way.
Best regards,
Laila
Trustworthy and they have good advice…
Trustworthy and they have good advice in the app on how to decrease our monthly bill. It would have been nicer to have a better experience in the English speaking service, otherwise in Dansk they are great.
September 5, 2026
Reply from Andel Energi
Hi
Hi Maya
Thank you very much for your review of us. We really appreciate it.
Have a great day
Best regards Mie
Good and reliable service
September 3, 2026
Reply from Andel Energi
Hi John,
Thank you so much for your review—we really appreciate it.
We're glad you think we provided good service.
Have a great day,
Best regards,
Fie
it works well
September 3, 2026
Reply from Andel Energi
Hello Stuart
Thank you very much for your review of us. We really appreciate it.
Best regards James
Reply from Andel Energi
Hi Narayan.
Thank you so much for the stars and your positive review of us, and thank you for taking the time to write it. We really appreciate it.
Best regards, Sofia.
Lovely and kind service
Easier than expected sign up for my new apartment that was handled professionally.
August 31, 2026
Reply from Andel Energi
Hi Ivan,
Thank you so much for your 5-star review and for your kind words!
We’re delighted to hear that the sign-up for your new apartment was easier than expected and that you experienced professional and friendly service. We truly appreciate your trust and wish you all the best in your new home!
Have a great day
Regards
Liva
Simple, easy and informative
simple and easy process, very informative details in the bills as well options to save.
August 27, 2026
Reply from Andel Energi
Hi,
Thank you so much for your 5-star review!
It’s great to hear that you find the process simple and easy, and that you value the detailed information in your bills as well as the opportunities to save money.
We really appreciate you taking the time to share your experience!
Have a great day!
Best regards,
Liva
Excelent
The app andel energi is very easy to use, with a clear and user-friendly interface. Everything is simple and easy to find. 😊
August 27, 2026
Reply from Andel Energi
Hi Domi
Thank you so much for your 5-star review!
We’re delighted to hear that you find the app easy to use and that the clear and user-friendly interface makes everything simple to find.
We really appreciate your feedback!
Have a great day!
Best regards,
Liva
Best service I have received so far in…
Best service I have received so far in Copenhagen
August 27, 2026
Reply from Andel Energi
Hello Mainul,
Thank you very much for your wonderful review and the 5 stars.
It means a lot to us to hear that you have experienced our service as the best you have received so far in Copenhagen. We are very happy to know that we have made a positive impression.
Thank you for taking the time to share your experience with us. We truly appreciate it.
We wish you a great day, and we’re sending some good energy your way.
Best regards,
Laila
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