My experience has been mostly good with some exceptions. I am forever wanting to dig further into the past, and Ancestry helps me do that. However, for some reason, I am very often adding a duplicate... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I find the website interface to be not the most user-friendly. For example, a document popped up showing what my grandfather did during WWI. I had a quick read, but the next day, try as I might, I w... See more
Company replied
It is fairly seamless. Hints are still subject to the "correctness" of other researchers' work. I have been doing this for many years and progress has been, and will continue, to be slow. That being... See more
Company replied
I hate the new changes you have made; I don't want to be presented with a whole bunch of useless hints. I wish you would remove Geneanet as there are so many mistakes in there. PLZ stop giving hints... See more
Company replied
Company details
About Ancestry
Written by the company
Ancestry® is the Canada’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
START A FREE TRIAL
AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
GET A DNA KIT
Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
VISIT OUR SUPPORT CENTRE
*Free trial terms apply
Contact info
Canada
- 1-800-958-9073
- ancestry.ca
3.5
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trees & Family
Great site - great search ability - lots of hints sent my way. Ancestry consistently update their site for better use for its subscribers. So much to explore on this site - I just love it
October 14, 2026
Unprompted review
Interesting discovery’s
October 1, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Systems work well.
October 13, 2026
Unprompted review
Reply from Ancestry
Hello Elaine. We are glad that you are liking the website and it is working well for you. If you would like to provide any additional feedback you can do so by clicking on the link below.
https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry
Thank you for the kind words and feedback.
Ancestry provides an easy system to…
Ancestry provides an easy system to build a family tree in a way that you could never do in recent times. It's fast and comprehensive, and you can do so much from your desk without having to go out to research. I've heard people complain about the accuracy of some data, but that's not been my experience. Obviously Ancestry doesn't beat going out and actually researching, but it is a great tool to compile what you know. It is expensive, though, so maybe not for everyone.
October 12, 2026
Unprompted review
Reply from Ancestry
Thanks so much for your recent review, Steve! We're committed to providing the best and most comprehesive online genealogical database out there, and your feedback helps us know we're on the right track. Thanks again, and have a great day!
Reply from Ancestry
Thanks for sharing this review with us, June. We're glad to hear that you are enjoying your experience using Ancestry.
I was able to find a lot of my…Family
I was able to find a lot of my ancestors in Scotland, Ireland, France an Eastern Canada
October 6, 2026
Unprompted review
Reply from Ancestry
Hi Linda! Thank you for your review! We're thrilled to hear that you were able to trace your ancestors across Scotland, Ireland, France, and Eastern Canada.
DO NOT LIKE THAT AI IS CHANGING MY…
DO NOT LIKE THAT AI IS CHANGING MY FAMILY TREE
October 5, 2026
Unprompted review
Reply from Ancestry
Hi there, Lynda! We completely understand your concern regarding AI making unexpected changes to your tree, and we want to assure you that this is not something Ancestry does. We'd be happy to take a closer look and see what has changed, so we can better help. Please give us a call at 1-800-958-9073 to connect with our live support team at your convenience. Our team is available any day between 9AM to 11PM ET. Thanks again, Lynda; we look forward to hearing from you soon!
My main reason for getting DNA was to…
My main reason for getting DNA was to find Irish relatives in Ireland from my Great, Great Grandparents on my father's side: William Doyle and Abigail Lick,
Alexander Murphy and Rachel Glass.
It was disappointing not to find any results.
Gerald Doyle.
October 2, 2026
Reply from Ancestry
Thanks for choosing Ancestry to help you in your DNA journey, Gerald! We're sorry to hear that you haven't been able to connect with matches from the ancestral line that you're hoping for so far. Should it help you in the meantime, we can recommend checking out the video guide below that offers some tips for using the matches you have already, to piece things together.
Link: https://bit.ly/4jyvahm
Please also rest assured that your Match list will continue to update. Whenever a new match to you receives their results, your match list will update accordingly. With this in mind, we hope that you'll be able to uncover some new leads in time.
Thanks very much for getting in touch to share your experience!
Reply from Ancestry
We're thrilled to hear that and thank you for the 5 star review, Rebecca!
great research info at your fingertips
September 30, 2026
Unprompted review
Reply from Ancestry
We appreciate the review!
Excellent genealogy resource!
September 29, 2026
Unprompted review
Reply from Ancestry
Hi Valdis, thank you so much for the wonderful review! We are thrilled to hear that you consider Ancestry to be an excellent genealogy resource. If you ever have any questions as you continue your family history journey, please don't hesitate to reach out!
I was unable to find missing relatives
I was unable to find missing relatives. By using Ancestry I found them. Excellent product. Many options.
September 29, 2026
Unprompted review
Reply from Ancestry
Hi Gary, thank you so much for the wonderful review! We are thrilled to hear that Ancestry helped you find your missing relatives. Connecting families is exactly what we strive for, and we're so glad you are enjoying the product and all of its options. If you ever have any questions as you continue your family history journey, please don't hesitate to reach out!
I get a lot of hints to look up.
September 27, 2026
Reply from Ancestry
Thanks for sharing this with us, Elaine! We hope the hints have been really helpful to you in finding out more about your family history. 😊
Finding out where my German ancestors …
Finding out where my German ancestors ame from was wonderful. The hints to look into names matching my surname makes buildi g your family tree fun.
September 25, 2026
Unprompted review
Reply from Ancestry
Hi there, Sherry! Thanks for sharing what you've learned through your research on Ancestry; we're so glad you've found where your family is from in Germany. In our professional opinion, discoveries like that call for a genealogy trip! We'd love to hear where you're researching next; in the menaitme, have a wonderful day, and thanks again for reaching out!
Ancestry said that President Abraham…
Ancestry said that President Abraham Lincoln is a distant cousin because of a single person that was in my tree.
I have grown my tree and helped over 100 people with their family since I did my DNA test in 2016.
At my age, helping others and all I needed was a thank you. I have a Family Tree on my laptop and have sent information by the internet.
Glenn
September 25, 2026
Reply from Ancestry
Hi there, Glenn; what an amazing connection! We're so pleased to hear you've discovered so much while building your tree, and even more so that you've helped others discover their families too. We'd love to hear about some of your other amazing finds in your tree and DNA. Thanks so much for sharing your experience, and we hope you have a lovely day!
Inflexible, low quality bandits
The app failed to recognize multiple attempts to change my membership level and Ancestry refused to make the correction hiding behind a policy. I had been a long time member and their lack of accountability for the technical deficiencies or any customer service goodwill is repellent.
Rather than refund their ill-gotten $23 they’ve decided to walk away from at least a $10 perpetual monthly annuity. Bravo.
September 25, 2026
Unprompted review
Reply from Ancestry
Hi Craig, thank you for taking the time to share your review. We’re sorry to hear about your frustration regarding your billing. While our support team has already reviewed your account and addressed this in accordance with our standard policies, please don't hesitate to reach out again if you feel we may have missed something or if there’s anything else we can do to help.
to many questions
September 24, 2026
Unprompted review
Reply from Ancestry
Thanks for the feedback, Teresa!
a good place to begin, but don't trust everything
While Ancestry provides a great deal of information and records, their hints systems is far from accurate. Often suggestions are merely based on the fact that somebody else has included that person in their family tree even if the record is inaccurate. As an example I reviewed a hint regarding my paternal grandmother showing she had an additional child with her first husband. However, I am aware that this did not occur as they were separated at the time of the child's supposed birth. In fact, they were separated years before.
Furthermore, you do not have access to all of the records, as Ancestry hives off whole segments of their records to sell to you separately at exorbitant costs.
On a positive side it has been a good place to start building a family tree and they have continued to develop the site though many of the new features are added at additional cost.
September 24, 2026
Reply from Ancestry
Hi Robert and thank you for sharing such detailed feedback with us. We are pleased to hear that Ancestry has been a helpful place for you to begin building your family tree and that you have seen value in the ongoing developments to our platform.
We completely understand how frustrating it can be when inaccurate suggestions appear in your hints. Our hint algorithm works by analyzing billions of historical records and community-built trees to surface potential connections, but because it relies on matching patterns across millions of data points, it can sometimes suggest incorrect relationships—such as the scenario you experienced with your grandmother. Hints are designed as starting points for further evaluation rather than definitive facts, and we truly appreciate experienced researchers like you who take the time to critically verify records against known family histories to keep trees accurate.
We also appreciate your perspective regarding our subscription packages and new features. While we aim to provide flexible membership tiers to accommodate different research goals and regions, we apologize that the subscription options and feature access feel expensive for your needs. We are constantly striving to balance the cost of acquiring, digitizing, and hosting specialized record collections with providing a rewarding experience for all our members.
Thank you again for your candid review and your continued commitment to preserving your family's history. Your insights help us understand where we can improve our tools and services for the entire community.
The agent was very patient and…
The agent was very patient and understanding.
Thank you
September 23, 2026
Unprompted review
Reply from Ancestry
Thank you so much for your kind words, Lorraine. We are delighted to hear that our agent was patient, understanding, and able to give you the supportive experience you deserve. Making sure you feel heard and helped is always our top priority. Thank you for being a part of Ancestry, and we wish you all the best on your family history journey!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.