If I could rate a zero I would. Made reservation almost 24 hrs prior. They called 5 minutes before they were to arrive and said they had no driver. This was after they confirmed the ride twice.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kahleb, who is a driver in Haute France was amazing. Not just on short trips around Douai/Arras but saved the day when our train from Arras to Lille Europe was effectively cancelled. He was our Transp... See more
Company replied
I can't believe how bad this company is. I booked and paid for a taxi to take me to the train station in Saumur. Five minutes after the time it was supposed to arrive, they cancelled. I missed my trai... See more
Company replied
Excellent driver booked from hotel to airport. In addition to being a very good driver, he was helpful and friendly. Our driver was conscientious about time and arrived about 10 minutes before schedul... See more
Company replied
Company details
Written by the company
Plateforme de mobilité responsable, Allocab est le 1er réseau de VTC, Taxis et moto Taxi en France ! Réservez en quelques secondes votre trajet, pour maintenant ou pour plus tard. Notre service est disponible partout en France dans plus de 30 000 communes ainsi que toutes les gares et aéroports.
Contact info
75011, Paris, France
- allocab.com
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could rate a zero I would
If I could rate a zero I would. Made reservation almost 24 hrs prior. They called 5 minutes before they were to arrive and said they had no driver. This was after they confirmed the ride twice.
Also said we could just call another company.
Their website clearly states no last minute cancellations.
Completely unreliable and no customer service. Would never recommend these clowns.
September 30, 2026
Unprompted review
Reply from Allocab.com
Dear Mr. Saveraid,
We are sincerely sorry for this situation and for the inconvenience caused during your trip. We completely understand your dissatisfaction.
The reliability of our service is our top priority, and the experience you described does not reflect our quality standards.
In order to help us look into this issue and review your case in detail, we invite you to contact our customer support team directly by email at serviceclient@allocab.com.
Please accept our most sincere apologies for this inconvenience.
Best regards,
I can't believe how bad this company…
I can't believe how bad this company is. I booked and paid for a taxi to take me to the train station in Saumur. Five minutes after the time it was supposed to arrive, they cancelled. I missed my train as a result and had to buy a new ticket. They had no solution for me, and no offers of compensation. They seem to think they are doing me a favour for reimbursing me for the taxi that they cancelled! Which I still haven't received, the following day!
September 27, 2026
Unprompted review
Reply from Allocab.com
Cher Client,
Nous vous prions d'accepter nos excuses les plus sincères pour cette situation. Nous comprenons parfaitement votre colère et votre frustration face à l'annulation de votre course.
Soyez rassuré, votre dossier est pris en charge en priorité :
Étude de votre réclamation en cours : Nos équipes analysent actuellement les circonstances de cette annulation de dernière minute auprès de notre partenaire transporteur.
Remboursement et dédommagement : Le remboursement de votre course annulée est en cours de traitement prioritaire. De plus, votre demande concernant les frais engendrés par votre nouveau billet de train est actuellement étudiée par notre service réclamation.
Nous reviendrons vers vous dans les plus brefs délais avec un retour complet. Nous vous remercions pour votre patience pendant l'instruction de votre dossier.
Bien cordialement,
Le Service Client
Partial Refund Received
At the time of booking, I was advised that a driver would contact me to confirm my ride at least 30 minutes before the scheduled pick-up time. As I had received no contact 27 minutes before my booking, and as I could not risk missing my 8:05 am train and later flight, I cancelled the booking.
The total amount charged to my card was £26.26; however, I have only received a partial refund of £12.49.
Given that I had received no contact from a driver within the timeframe communicated to me at the time of booking, I believe the cancellation was reasonable and that I should be entitled to a full refund.
Allocab confirmed that the sales conditions were correctly applied, with my cancellation 27 minutes before departure falling within their €16.01 late-cancellation fee, so they consider the €14.61 refund correct and decided not to issue any further refund.
I've now contacted my card insurer to contest the partial refund.
Such practices should not be allowed.
That's not a satisfactory first experience, I'm afraid.
August 24, 2026
Unprompted review
Reply from Allocab.com
Bonjour Jerome,
Nous vous remercions d'avoir porté votre expérience à notre attention. Nous regrettons sincèrement la gêne rencontrée concernant votre réservation.
Afin de permettre à nos équipes de réexaminer votre dossier et d'étudier votre réclamation dans les meilleures conditions, nous vous invitons à contacter directement notre Service Client à l'adresse serviceclient@allocab.com, en précisant votre référence de réservation.
Nous restons à votre entière disposition et vous remercions pour votre démarche.
Bien cordialement,
L'équipe Support Allocab
Very unreliable!
Booked a taxi from the train station at Soulac sur Mer on the 13th September. As the train pulled into the station I received a call to say that they had cancelled the reservation. Still waiting for my refund! Terrible service.
September 13, 2026
Unprompted review
Reply from Allocab.com
Hello,
We acknowledge receipt of your review.
In order to examine your file and check the status of your refund, please write to our customer support team at serviceclient@allocab.com with your reservation number or the name used for the booking.
Best regards,
The Allocab Team
Very very poor service - DO NOT USE
Very very poor service. DO NOT USE. Confirmed our booking and took our payment and then cancelled it with only 15 minutes notice - this led to us missing all of our onward train journey.
Since the cancellation I have had very poor response from the customer service team.
The response they have posted below is not a true reflection of their customer service support. They have offered nothing. They also do not allow you to post any feedback on their own app/website if you have been cancelled by them.
August 8, 2026
Unprompted review
Reply from Allocab.com
Hello,
Thank you for your response. We fully understand your frustration and take your feedback very seriously.
As previously explained in our email exchanges, all technical details and available elements regarding your booking have been thoroughly reviewed and shared with you by our support team.
Should you have any additional questions, please feel free to reply directly to our email thread so we can assist you further.
Have a good day,
Do not use this service !!
Do not use this service !!
When in Seurre, we booked a ride to a restaurant we had a booking for. One hour before the agreed on pickup time we got a reminder. Ten minutes after the pickup time, the ride was cancelled by Allocab without further explanation. Our request to be reimbursed for the restaurant's No Show fee was denied. The 58€ for the ride was charged on booking, we are supposed to get that back. Plus, Allocab wrote that they will not charge us a No Show fee 😂
Since this is a ride sharing service, do not trust them to find a driver outside metropolitan areas or at all. It is extremely likely you will be stranded.
September 5, 2026
Unprompted review
Reply from Allocab.com
Hello,
I understand your disappointment regarding this last-minute cancellation and the inconvenience it has caused for your reservation.
When a ride cannot be provided by the originally scheduled driver, our teams immediately seek an alternative solution. If this is not possible, the ride is canceled and the full amount is refunded.
To review your case in more detail, please contact us at serviceclient@allocab.com.
Have a great day,
Reply from Allocab.com
Dear Mr. Plunkett,
Thank you very much for your 5-star review!
We are delighted to hear that you had a fantastic experience with Allocab.
We look forward to welcoming you on board again soon.
Best regards,
The Allocab Team
Avoid
Company sent misleading information and the driver didn't speak English. I speak a little French but couldn't understand what he was saying, even when I asked him to slow down. I couldn't understand what he was saying on the phone and was unable to find him. I ended up leaving the airport in a very expensive taxi. Unprofessional.
August 25, 2026
Unprompted review
Reply from Allocab.com
Dear Thomas,
Thank you for taking the time to share your feedback with us.
I sincerely apologize for the communication and location difficulties you experienced upon your arrival at the airport. Our priority is to ensure a smooth, efficient, and seamless pick-up experience for all our passengers.
To guarantee an English-speaking driver for your future trips, please select the Business category when booking. Additionally, our teams closely monitor the accuracy of the instructions provided for each meeting point to make coordination easier.
We have noted your comments as part of our ongoing efforts to improve our services.
Have a great day,
NO SHOW {booking 2 days ahead) DON'T USE IT!
No show. I booked 2 days ahead. A simple trip van trainstation to holiday home. They cancelled the trip 5 MINUTES BEFORE the trip would have started. They called me and told me they couldn't find a driver.
There you are: in a foreign country, after exhausting flight and train: NO SHOW. They did refund.
Very bad company, very bad app. Don't use it!
August 16, 2026
Unprompted review
Reply from Allocab.com
Hello Charlotte,
Thank you for your feedback regarding the cancellation of your booking.
Our teams systematically review booking data whenever a cancellation occurs.
To help us locate your trip, please send your reservation reference number (starting with the letter R) by email to serviceclient@allocab.com.
Best regards,
We pre-booked a taxi from Il de Re to Ls…
We precooked a taxi from Il de Re to Ls Rochelle Airport for an early flight to Manchester Airport. We received confirmation emails and even a message 1 hour before pick up to say the driver would be there. At pick up time (6 am), we received a phone call to say they had no drivers available. We had no way of booking another taxi at that time of the morning. It was very stressful for us. Our booking ref was R4960950420553728.
August 15, 2026
Unprompted review
Reply from Allocab.com
Hello Karen,
Thank you for your feedback, and we are sorry to read about your disappointment regarding this situation.
On a very exceptional basis, despite all our efforts and actively searching for a solution at the time of your booking, no driver partner was available to complete the trip. We completely understand the inconvenience and stress caused by this lack of availability early in the morning to catch your flight.
To allow our customer service team to carry out the necessary checks on your file and provide you with a suitable response privately, we invite you to contact us directly with your reservation reference.
Have a nice day,
Easy to book
Easy to book. Good updates. Arrived on time and at correct location. Smooth ride. Clean car. Pleasant driver.
August 15, 2026
Unprompted review
Reply from Allocab.com
Bonjour,
Merci pour votre retour ! Nous sommes ravis que votre trajet se soit déroulé parfaitement et transmettre vos compliments au chauffeur.
Bonne journée,
Extremely disappointing experience
Extremely disappointing experience. My driver cancelled just a few minutes before my scheduled pickup while I was on my way to the airport. I was left scrambling to find another way to get there and almost missed my flight because of their unreliability. An airport transfer service should be dependable, especially when customers are travelling on a tight schedule. I would not recommend Allocab based on my experience.
August 2, 2026
Unprompted review
Reply from Allocab.com
Bonjour
Merci d'avoir pris le temps de nous partager votre retour.
Je comprends tout à fait votre frustration face à cette annulation tardive et l'inquiétude suscitée concernant votre vol.
Afin que nous puissions analyser précisément ce qui s'est passé avec le chauffeur et vérifier votre dossier en détail, je vous invite à nous contacter par email à serviceclient@allocab.com en nous précisant votre numéro de réservation ainsi que vos coordonnées. Nos équipes prendront immédiatement votre demande en charge.
Bonne journée,
Avoid this company at all costs
Avoid this company at all costs. They take your money up front and then cancel ten minutes after they were due to arrive.
They lie, saying for another driver that he tried to contact us, completely false. Said we had not cancelled taxis for return trip (when outbound had not turned up and we had cancelled return) then took money from my account for late fees! Refund not given for the large amount of money we paid. They give you a complaints link on here, but don’t be fooled, they don’t care and no refund after weeks of e mailing. Avoid if you don’t want to be let down, or even worse stranded and have money taken from your account
July 11, 2026
Unprompted review
Reply from Allocab.com
Bonjour,
Nous prenons note de votre signalement concernant vos trajets et les frais appliqués. Nous comprenons parfaitement votre mécontentement face à cette situation.
Afin que nos équipes puissent analyser votre dossier et vérifier l'historique des courses et annulations, nous vous invitons à nous écrire directement à serviceclient@allocab.com. Notre service client traitera votre demande dans les plus brefs délais.
Bonne journée,
Cancelled my taxi to the airport with no notice
Cancelled my pre booked taxi to the airport - at the time of pick up - with no notice, stranding me and my family. No help or alternatives offered just an oops sorry we cannot fulfill your order call (having messaged me 1 hour before saying they would be). I will never use this company again.
August 2, 2026
Unprompted review
Reply from Allocab.com
Hello James,
We have taken note of your feedback regarding the cancellation of your airport transfer at the time of pickup.
In order for our teams to review the exact circumstances of this cancellation and carry out the necessary internal checks, we invite you to send us your booking reference number (starting with the letter R) by email at serviceclient@allocab.com.
The Allocab Team
Allocab in Haute France
Kahleb, who is a driver in Haute France was amazing. Not just on short trips around Douai/Arras but saved the day when our train from Arras to Lille Europe was effectively cancelled. He was our Transport “Angel”. Extra tip, talk about French basketball. Kahleb is a legend.
July 25, 2026
Unprompted review
Reply from Allocab.com
Bonjour ,
Un grand merci pour ce retour chaleureux ! Nous sommes ravis d'apprendre que votre chauffeur a su transformer une annulation de train entre Arras et Lille en une excellente expérience. Transporter nos passagers en toute sérénité est notre priorité. Nous ne manquerons pas de lui transmettre votre message (et votre passion commune pour le basket !).
Bonne journée,
Terrible!
I was looking up possible cab options in France and Allocab popped up. All looked good until I read the reviews. Dreadful! Sounds like you should be arrested for causing severe stress and danger to unsuspecting customers. It’s disgusting that you are allowed to operate and exploit people who are in vulnerable positions where they need reliability. Needless to say we will not be using
July 28, 2026
Unprompted review
Reply from Allocab.com
Hello Tess,
Thank you for your feedback.
After checking our records, we can see that you created an account on our app very recently, but you have not yet booked or taken any rides with us.
As with any transport platform managing thousands of trips daily, operational issues can occasionally occur. Whenever a disruption arises, our teams make every effort to assist passengers and find suitable solutions.
The vast majority of our rides take place every day under excellent conditions thanks to the dedication of our partner drivers. We regret that reading certain reviews has deterred you from experiencing our service firsthand.
Our customer support team remains at your disposal should you wish to discuss this directly with us. We would be delighted to demonstrate the quality of our service on a future journey.
Have a wonderful day,
The Allocab Team
17 minutes before pick-up time Allocab changed our booking
Update: Refund received today.
17 minutes before pick-up time, early in the morning, Allocab called and let us know our ordered van ( 5 people with luggage) could not come as confirmed the day before. They could send us a sedan in stead that took only 4 people, and were told to book additionally one more sedan for all of us to go to the airport. (Do they have only 1 van available?) We had to pay for 2 cars in stead of one van. Since this was so short notice, and early in the morning, they gave us no other choice than to accept their suggestion. We still have not received the refund from changing cost from the van to a sedan as promised. So in the end we have paid a lot more than what we originally ordered. The first driver took 3 people in the car and was very good, the second driver to pick the rest of us up, not so good. The hole experience was a lot more complicated and messy than what it sounds like in this review. Do not trust this company.
July 23, 2026
Unprompted review
Reply from Allocab.com
Hello,
We read your review regarding the modification of your Van booking and the associated financial adjustment.
In order for our team to review the details of your file internally, please send us your booking reference (starting with the letter R) by email to serviceclient@allocab.com.
We will examine your request as soon as we receive your message.
Best regards,
I do not recommend this company
I do not recommend this company. I booked and paid for 3 cars 5 days in advance to travel from ile de Rè to lá Rochelle Airport. With 30 minutes until i needed to go to Airport to go only one driver was confirmed. They called me twice trying to organise another two driver. This forced me to have to alternative more reliable transport to the Airport at an extra cost to me. One driver also called and asked where i was going and when i said the Airport he said sorry i cant bring you and hung up. They also charged a cancellation fee of 16euro per journey i cancelled. This was the worst experience and so stressful for all of my family. I will never again use this company.
On a positive note the one driver that did turn up was very nice and it was a seemless journey to the Airport
July 18, 2026
Unprompted review
Reply from Allocab.com
Hello Laura,
We have received your feedback and regret the negative impression this stressful experience left on your family during your trip to the airport.
The situation you describe requires a detailed analysis by our teams to fully understand how it unfolded.
We invite you to contact us directly by email at serviceclient@allocab.com, providing your booking reference (beginning with the letter R).
Our quality department will then be able to review your case.
Best Regards
First and last disasyrous experience at…
First and last disasyrous experience at Orly Airport July 15 22.45 Vtc1 seems too late replaced by vtc 2 name Aziz. Finally Aziz says he does not want anymore because I dis not say ´hellô. Cancelled by Allocab 25 mn after
July 15, 2026
Unprompted review
Reply from Allocab.com
Bonjour Pierre,
Nous prenons acte de votre retour et regrettons la mauvaise impression laissée lors de votre passage à l'aéroport d'Orly.
Afin d'analyser précisément le déroulement de votre prise en charge et les échanges avec les chauffeurs mentionnés, nous vous invitons à nous contacter à serviceclient@allocab.com en nous rappelant votre référence de course (commençant par R).
Cordialement,
Never use them
Ordered to go to airport. Last minute they call me and said sorry no driver. And they did not care that I was about to miss my flight.
Don't get into trouble
July 14, 2026
Unprompted review
Reply from Allocab.com
Bonjour,
Nous vous remercions de votre retour et comprenons la vive inquiétude causée par cette situation vers l'aéroport. La fiabilité de notre service est une priorité absolue.
Afin d'analyser cet incident et vous apporter une réponse personnalisée, nous vous invitons à nous écrire à serviceclient@allocab.com.
Bonne journée,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.