Terrible predatory billing and…
Terrible predatory billing and profiteering.
We hired a skoda for 3 days. No agent was present when we collected the car in a dark car park. The documents emailed had a clear report with no mention of scratches on the boot, which we found on our own inspection.
We took the car anyway, the following day were unlucky in getting a puncture, Hertz sent a roadside repair van were he plugged the tyre.
After returning the vehicle(again no agent present) I received an email saying I had damaged both front wheels. They sent photos of 2 tiny scratches which could easily have been there before I hired it. They've been unable to provide me with photos of the wheels before I hired it and I've pointed out their own pre rental condition check is flawed anyway due to the missed scratches. Then the audacity to charge me £750 for the tyre plug! Their excuse is they can't rent the car out till the tyre can be checked for safety. Well if there was any doubt they shouldnt have let me drive it for the next 2 days. Totally £1400 in charges for a puncture and 2 scratches I didn't cause.
Currently working through legal proceedings against them.
***DO NOT USE THIS COMPANY***
UPDATE: Hertz has silently issued a partial refund to my card, but they are still keeping £431.29 for a scratched wheel rim they cannot prove I caused. They are entirely ignoring my requests for pre-rental photographs of the wheels because they don't have any. I have rejected this partial compromise and my bank (RBS) is proceeding with a formal chargeback for the remaining balance.
LATEST UPDATE (8 Sept): Unbelievable. After their agent admitted in writing to billing errors and reversed a portion of the funds, Hertz has today issued a completely retaliatory, fabricated invoice (DAR-FR-439794) claiming 1,892.00 CHF. They are now trying to claim that ALL FOUR tyres and wheels were destroyed, despite their own roadside assistance team permanently patching a single tyre puncture on the road. They are changing the billing figures every week to see what sticks. RBS Credit Card Disputes has been updated with this fraudulent invoice
