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If your train is cancelled, they won't refund the ticket - which is a violation of National Rail T&Cs - will be reporting them.

I've spent thousands of pounds on Trainpal over the years, and had a good experience, until now. I boarded a train from Skipton to Leeds - fine, no issue. My onward train from Leeds to London, was then cancelled. I didn't use the second ticket - TrainPal, despite National Rail T&Cs refused to refund the cancelled ticket - despite emailing me to telling me to request a refund. After many bot like customer service replies giving me differing reasons for them not being able to refund me, I'm reporting them and asking my bank for a charge back from my bank.

Sad that a great platform is let down by dishonesty and short term money grabbing strategies.

Always the cheapest fare, but their customer service is weak. Their offer codes are always rejected and most annoyingly - when booking tickets their date doesn't reset to 'today' - meaning, due to not paying enough attention because most booking sites default to the current date, I've booked for the wrong date. I now have a ticket for Feb that I won't use.

I took out a subscription - the beers were ok, decided to cancel after the first month. Called the number - because obviously they won't let you off the hook that easy - woman hung up on me mid call. Called again, went through the sales pitch. Cancelled.

Very strange business model, but clearly it works!

So my £23 contract comes to an end on March 14th, I should have been able to give 30 days notice to end the contract, but instead, Virgin Media charge an early cancellation fee of £130. The alternative to that is not to cancel until I'm out of the rolling contract on the 15th (which make '30 days notice' period meaningless), at which point Virgin Media nearly triple my bill to £64 for what will be the final month of the contract. This is following a year of outages and crap internet.

I hate it when companies are so underhand at making money like this - it leaves a bitter taste. Instead of slapping customers with a massive bill at the end, why not just charge £3 a month more if you're so desperate to make an extra £40 throughout the contract? Especially when you know your 'promo' deal is about the same cost of the average internet deal.

Cheap, that’s the only plus. The bikes are low power vs Lime etc. and customer service is non-existent - no reply to any of my emails. They seriously need to get on top of it and unlike their bikes, fast.

I sense there's plenty of fake reviews here. Ordered from Sports Direct 2 weeks ago - Evri claim to have tried to deliver every day for a week, constantly send alerts pushing the delivery date back, then cancelling. The chatbot has no human at the end and just sends you round in a loop. Same old Hermes. Avoid.

I have a notification that my parcel couldn't be delivered - for a week, repeatedly, despite me being in every time that apparently called. I click the tracking and the tracking code links to an old parcel at my address. The chatbot is useless and tells me my parcel has been delivered and they won't do anything to help. Crap company. My heart sinks when I find out they're the courier.

I emailed them to confirm payment details - no reply - emailed again - no reply - called them - no answer.

Terrible customer service - avoid.

Bought a faulty kettle - asked me to contact the manufacturer. Manufacturer told me it was under warranty and MiD's responsibility. Several months later I hear back from MiD, offering me a voucher. I reply, filling a tediously long form. Several months after this I eventually receive a voucher to spend on the website. Unfortunately they don't include shipping, so £8 of my voucher is eaten up by shipping. I email to complain but never receive a reply. Their customer service is shocking / barely exists.

Made in Design - see all the terrible reviews below about your customer service - how about fixing it?

Received the wrong order, possibly counterfeit, replied to my previous review on trustpilot and emailed to help. They then went silent again when I provided photos and details of the goods back via email. Emailed a few times, no reply. Unreal. Avoid.

I ordered a ‘Kitchen Safe: Mini’ - what has arrived doesn’t fit the description, colours or dimensions. The item is also unbranded, yet they’ve copied and pasted everything from the kitchen safe website, it’s essential counterfeit - which I don’t mind, but it’s advertised as ‘Kitchen Safe’. Fruugo also don’t reply to emails. If it seems too good to be true… avoid.

Tried to deliver my parcel on a Saturday - to a central London office address, then waited 5 days to try the delivery again - slot was 4pm - 5pm, no sign of delivery, 'tried' to deliver at 8pm, then again at 9pm the next day. No way to talk to them to explain no one is there to take receipt of the parcel outside office hours - just a crap chatbot. Really appalling company - I've told the retailer to stop using them.

Took out a credit card with Sainsbury's Bank two weeks ago, pin number arrived after 10 days, card still hasn't arrived. Called first time a few days ago to find out why as it's unusual to wait more than a few days with other banks, was told to wait over the weekend, called again today (Weds) and was told the card was sent out 2 weeks ago and is now 'lost'. I now have to wait another 5 days for the card to come, so nearly a month after I applied for the card. I don't have high hopes for Sainsbury's Bank!

Used Shiply to get a sofa through my first floor window. Had lots of quotes at great prices. The service was ace. Shiply is great.

Delivery was excellent, I do love my bed and it is generally of really good quality. I also think the company are trustworthy.

My only issues I've had are that the there was a few minor chips to the wood, and the screws were incredibly difficult to screw in, the holes just aren't big enough - this caused the wood to split in places. The under-bed drawers are great, and unobtrusive - which was a worry. The metal drawer sides however don't sit vertically, they slant at a slight angle, meaning if you are looking at the wooden drawer fascia, you can see the metal sides poking out the sides.

Overall I am really happy with my bed, millions of times better than the cheap bed I'd bought before this, I haven't reported the above to the company as I'm too busy, so I'd say it's a 3.9/5 from me.

Coverage is fine, but their billing system is archaic, you really need to keep tabs on what they're charging you each month especially with one off add ons that have a habit of rolling over, despite being cancelled.

My biggest disappointment with the network is the call centre wait times - 30+ minutes wait consistently throughout the two years I've been with them. The operatives are usually friendly and cooperative however.

I've recently switched to Plusnet - same network, a quarter of the price for the same data package, no billing issues, and they answer the phone immediately and are super accommodating when doing so.

Bought a great value £12 ticket, money came out my account, went to get my train, no ticket in my inbox. Shambles.

I have mixed feelings about Snug, on one hand the sofa arrived (albeit 2 hours late) as promised and was easy to put together. However I had to pay a £40 extra charge to deliver on a Saturday - a quite unnecessary kick in the teeth for key workers like myself.

The price, as others have mentioned have also skyrocketed recently, by around 25% in this case.

The sofa itself is the 'Big Chill' - I tried it at the showroom in Enfield and liked it, super comfy, however the one that arrived with me is really firm and 'office' like and definitely not something I want to relax on, it's almost as though they have completely different cushions. I'm going to give it a few days, but sense its going back sadly, hopefully I don't have to shell out another ridiculous amount to get it back to them.

Ordered a Model 1 over two weeks ago, it arrived on the Saturday but half the delivery was for a different colour and size sofa. Called them, customer service apologetic, told me they had rescheduled for the next Saturday, accordingly I cancelled my BH plans (I can’t work from home to take delivery)... waited in all day, no delivery, no texts as promised, nothing.

Emailed them at 8:30 this morning, as of close of business no response.

Two weeks, looking like going into three of no sofa in my flat. Really, really crap service Swyft 👎🏻.